Americare Cleaning Services

My company has been using Paul for the past few months and we are colored impressed. Everyone that Paul has sent down to help us has been courteous, helpful, and friendly. Every time they clean the office, it smells and looks that much better. We’re looking forward to continuing to having services from Paul and his Americare staff.

Great quality service!!! If anything is needed they’re on it & take care of it right away. Paul comes and checks periodically to check if the cleaning has been done right.

I called to schedule a 3 hour home cleaning (LivingSocial voucher) back in the beginning of July. I was told they were booked out until August 16^th. Ah, ok!?! So, I booked it for 9am on ⁸⁄₁₆. (BTW, I’m home a lot during the day and they still couldn’t get me in before).
The morning of, I packed up baby, got the house ready and was so excited for my 1^st professional house cleaning! I waited and waited until 9.30am. NO ONE SHOWED! I called the # at 9.30am and got voicemail. Ok, starting to get upset now! I called back at 10am, still no one has shown up! I get VM again. This time I demanded a call back. Finally I got a call back around 10.30am. Excuses, excuses and more excuses as to why no one was at my house! Customer service here sucks.
Thank goodness LivingSocial reimbursed me right away!

As with many other reviews, if I could give them zero stars I would. The worst part is that we spent time making a list for them to do and then found out the day they were scheduled to arrive that they weren’t honoring the groupons. No calls, no notices, nothing. I’m very disappointed with them and groupon for not seeing this coming.
How can these types of business ever stay in business? They won’t last long I can assure you. Not in this economy with a complete lack of custumer service.

Got a call from them this morning, and I had my appointment scheduled for. I have made several calls out to them, they never pick up and don’t return messages. They called me back and let me know my appointment today was cancelled, and they cancelled all groupon cleanings and are giving me a refund. They were losing money, blah blah blah. He wanted to give me a courtesy call so I wouldn’t wait around at 1:00. Umm you couldn’t do this sooner and had to wait until that day? These people have the worse service, and they have cleaned before it was less than mediocre. In three hours the maid cleaned a living room, kitchen, ONE bathroom, and vacuumed one bedroom. Didnt have time to clean the other two bedrooms, and missed dusting an entire living room. Really terrible.

I’m an honest person, so I give honest reviews. The truth is this is probably a small company and wanted to have a marketing campaign to advertise on the sites like Groupon, Circlebuzz, daily Deal, etc. The truth is they probably got overwhelmed (as anyone would when they sell hundreds and are getting «hundreds of calls (at the same time) So even me an «office gal knows the pressure of high volume calls, but it shouldn’t at all «entirely» reflect criticism in everything else it takes to run a company to get entirely bad reviews. IT’S NOT FAIR! We are all too quick to judge and of course everyone has time to complain, but never to compliment!
Half of these reviews people didn’t even give the company a chance to perform to even earn a «rating». So I say «don’t give bad reviews solely on the fact that they were busy…
I purchased a voucher and I waited a few weeks to make a call, as we should know give them time especially for service type vouchers. Everyone has a limit on how many people they can serve, I understand that. Anyways, YES they were booked BUT ONLY on the most requested days Fridays and weekends, again understandable because everyone works Mon-​Fri, that’s expected. But any other day they could have seen me within a week! But I opted for a Friday and it was about 5 weeks out, so okay I booked it. FYI the girl called me back same day and was very nice and patient with me as I was undecided about time and day. ;-)
So appointment day, I got a call prior to my appointment confirming, \Thumbs up! As I forgot, so that was nice. The guy showed up early, nice… and I of course never had a guy cleaning so I assumed he isn’t going to be as detailed as «us» Women are But I underestimated him, he did an awesome job and fully scrubbed top to bottom, polishing my fixtures, etc. and even did more than I asked. So overall I had a good experience and would use them again regardless of the negative reviews, because after all most of those reviews people didn’t even give them a chance.

I hate to even give this company 1 star because they are not worthy of any stars… I purchased two Groupons for 3-​hour cleaning back in January. Called several times to schedule an appointment and it tooks weeks to get a call back. Finally connected with someone in April and the first appointment they had available was July 6^th. Fine, booked it. This morning I get a call two hours before my appointment saying they have to cancel due to being short-​staffed and can reschedule for the end of August and on. RIDICULOUS! I find it appalling that they cancel an appointment two hours out that has been booked for TWO months and then offer me a rebook date TWO months away! I will not be returning her call; instead I have emailed Groupon for an immediate refund. DO NOT USE THIS COMPANY… RUN!

now we’re down to 1 star because as you can see i’ve been trying to book these people since JANUARY and ITS JUNE! calling Groupon to get my refund. don’t bother!

I purchased 2 Groupons for the $ 39 deal. The first appt. took over a week to get scheduled due the to the unreturned call issue that everyone else has had. It was also about 3 weeks after I would have liked it The actual cleaning was fine, Charlotte was very professional and did a good job, though didn’t seem to be able to accomplish everything on the list which was pretty basic (my place is only about 1000 square feet and we are generally very tidy). I had a second appt. scheduled for a month later but had to leave town due to a death in the family. I called 2 days in advance and left a message cancelling the appt. and asking them to call my mobile to reschedule. They instead called and left a message on my work voice mail while I was out of town asking that I call ASAP to reschedule. I called right away upon my return and left a message asking to be rescheduled for the 4^th week in May — over a month away at that point. It is now the 4^th week of May and I have left 4 more messages and have had no response. I had Groupon give me a refund today and would not reccomend this service to any one.

They did return my call after 3 messages were left. They are booked until May already!
The operator was very nice but didn’t help my situation this time. I asked for my money back on the coupon and they gave me a credit.

I called five times over three days and left four messages. No reply. These people certainly don’t like doing business.

I just had housecleaning come this morning (9−11am). My rate is more of a 2.75 (in between «I’ve had better» and «Ok») out of 5.
After reading the response (the below link):
I made sure that I wrote-​out a «To-​Do list» & let the house-​cleaner know what was the priority. I told her to «Check-​Off» what she completes, so that I can estimate if more hours are needed in the future. She didn’t mark the page… maybe she assumed I would do it. Also, she didn’t bring my list with her when she cleaned my 2 bathrooms — there were a few things she needed to know (ie. 2^nd Bathroom, wipe down sink, do not clean because Faucet is broken [I made sure I put tape on top of the sink-​drain, as a reminder not to use]).
So for 2 hours, Sophie was able to clean the kitchen, the entry way, wipe-​down of 2 window-​sills and 2 small bathrooms; it looks and smells good.
However, I’ve had previous house-​cleaners that were able to also able to clean my bedroom, the living room & family room (including the kitchen + 2 small bathrooms) within 2 hours, with a basic clean of wipe-​down surfaces, dusting, and mopping. The house isn’t big… its a small cottage house.
I wanted to try this house-​cleaning company because the deal was too good to pass up on Living Social. I wish I had the opportunity to have purchased the 3 hours Cleaning $ 39, but I missed that sale… maybe that would have been a better option for my house.
I really want to see if this company, can clean my house, to my standards, or at least the standards of what other house-​cleaning companies had provided within a 2 hour time-​frame; I’m even willing to add an hour, just to see how well this company can manage the cleaning of my house.
It did take a while to set-​up appointments, but I expected that already, from what fellow Unilocaler’s had reviewed. The appointment setter’s were very polite and professional and the person they sent to clean, Sophie, was a nice lady.
At the end, when I signed off on her time sheet, I did ask the house-​cleaner what would be better for my house, and she said 3 hours for a basic clean of the whole house; 4 hours for a basic clean that would include windows. Normally 2 hours, is Kitchen, Bath + Bedroom.
I’d like to be a repeat customer… but this first time cleaning, just wasn’t what I expected, in comparison to what I’ve had before.
I really wish I bought the deal of 3 hours for $ 39…

I believe this company oversold their abilities to service with Groupon. It did take a couple of phone calls and several return phone calls with them trying to reschedule although I did say I was not flexible due to houseguests. That said… Gaby did an outstanding job! I don’t know that I’d book through them again. I know Gaby was outsourced through another company to help with their overflow. The cleaning itself though was fantastic! I asked what she would charge to clean my house in the future and the quote was far beyond what I am willing to pay.

Terrible !!! I got a voucher through «Local Twist» a groupon type club. I just got home and now am sweeping and dusting my house, because of the lousy job that was done. The outside of the toilet was not touched and only part of the floor was swept and there is still dust on 70% of my furniture. NEVER EVER use this lousy company, trust me, there are far better places to use. I got a good deal and am very very glad I did not pay full price, even the amount of money I did spend was wasted…

So far I’ve left 2 messages (²⁄₁₁ early AM, ²⁄₁₄ PM) and followed up with a 3^rd call on ²⁄₁₇ (no message). No answer, no return calls. I hope the cleaning service is better than their initial customer service.

Like other Groupon folks, I called multiple times over the course of two weeks and received no return phone calls (and in some cases couldn’t even leave a message). This company CLEARLY oversold their capabilities and is «booked solid through mid-​March.» Just got a call a minute ago from a nice woman, Jennifer. According to her records, my first voicemail was left on ²⁄₄ (which is absolutely false; I even checked my phone records to confirm).
Anyway, I’m still going to use my groupon because I already bought it, but I will not be surprised to see this business shrivel after being stretched too thin. I may re-​rate, but it will only change my score one star in either direction at most. To me, the product starts as soon as I dial them, and this product has grossly underdelivered.

I used a Groupon from Americare and had to wait a couple days for them to return my call. When they returned my call, the phone operator was very easy to work with and would schedule the service around my work schedule.
The actual cleaning service was Ok, not great. The bathrooms were cleaned nicely but quite a few corners were cut while dusting and vacuuming. I would use them again if the service was discounted but wouldn’t pay full price for the service.

We ordered the groupon and I was afraid to use my groupon, however we are VERY pleased with the work that was done. We would def. use them again. The woman that came was on time, spoke english and did a wonderful job. We bought an extra hour since our place really needed it. I asked the owner about the negative Unilocal adds and he said it wouldn’t be a problem and that the cleaner would not leave until we are satisfied. And we are!

I bought a Groupon for this company, which I am returning. I have called more than 10 times, emailed twice and finally was able to leave a voicemail. No return.
Sorry, but this is a lousy way to do business.

I bought a 2 hour service from Groupon for $ 29. Then before I had a chance to use it another Groupon offer came out for 3 hours for $ 39 and I bought one… BIG MISTAKE!
Just had the 2 hour cleaning done. I do not recommended Americare at all. This is only the 2^nd time in my life I’ve had my house cleaned by someone. I am on a budget so I thought this was a good deal and a real treat for me!
Since I have a small 1-​bedroom apartment I thought this would be sufficient to do a somewhat decent job. They sent one guy and he did a lazy, half-​hiney, HORRIBLE job. The previous company we went with did cost twice as much, but there were 2 women working and they did a beautiful job. The young guy that Americare sent was totally lazy and complacent. He worked so slowly — likely killing the 2 hour time. I wonder if this is Americare’s policy for their Groupon customers? — let the guy slack off since we get a deal! I say this because I watched as he slowly read the labels of each of the wine bottles and beer bottles I had on my kitchen counter. I think he wasted at least 5 minutes doing it! NO FLIPPIN’ KIDDING! If I only have two hours, for which I have paid, I expect him to be working. I said nothing. But then…
As he moved into the bathroom I went to the kitchen to get some water and when I walked in I saw he had swept into the corners under the cabinets. It was so obvious I was surprised that he would have overlooked this. I didn’t say anything and thought I’d just get on my hands and knees and clean it properly once he left. Then when I returned to the bedroom I heard him in the bathroom texting and texting and texting… more wasting my time. Also, I should note that he showed up 15 minutes late and made the excuse that his GPS broken and when he was finally here he called to say that there was no parking. I was like did you drive around the block. There is ALWAYS parking available!!! Another excuse for wasting the short two hours I paid for. BTW, when the 2^nd hour came to an end (based on when he should have left had he been on time) he was more than prompt to say the time was up!!!
Finally after the texting continued I said something. As I did I asked him if he cleaned my shelf which I had completely cleaned the top of (only waist high) so he could dust. He said he had dusted there but there were big clumps of dusty mush as the ends. I showed him and he said he’d do it again. I asked him if he did the kitchen floor and he said he had. I asked him why the corners of the floor looked like he swept everything into them and he just said he would do it again (WASTING MY TIME, since he should’ve done it properly the first time). Then I asked him if he was busy texting. I asked him to stop since that was taking up MY time… he was taken off guard and then came up with an excuse that he was texting his boss. In the end, I had to ask him to do this and that and this and that. Very uncomfortable!
Look, I am not that picky… though this may seem like it. The guy was totally lazy, looking to kill time and take off. The previous cleaners I had from another company weren’t perfect, but I do not expect perfection — just a decent job. I should be able to leave and return to a reasonably cleaned home without holding the guy’s hand!
Now I am going back to Groupon to return the $ ³⁹⁄₃ hr deal, if I can. I’d rather pay $ 70 for 3 hrs to have two ladies clean and do a good job. Just keep in mind that if you buy 2 hrs you will get 1.5 of actual work. I would imagine if you buy 3, you’ll get 2.