Chase Bank

I hate the automated tellers! They have 3 of them and only one human teller with a line of 10 people! Ugh!

This was probably the slowest Chase Bank I’ve ever been to. Upon arriving, I was asked to sign a clipboard and saw that there was 5 people ahead of me. Took about an hour wait until my name called up. At the time I came in there was only two bankers working and I was shocked because there was a long line of people waiting for the teller and banker.
Our banker was somewhat useful. But waiting for an hour I was out in about 10 minutes because he couldn’t help with what I needed. This Chase Bank is 1 of 3 in the area within a 5 mile radius and the waiting time for other locations were just the same. They need to hire more bankers or open up more Chase Banks around to make it a little easier for everybody. Especially for some of those people that brings in their whole family and kids and needs to get in and out asap.

By far the worst Chase bank in all of San Diego county! I work in the South Bay and for bank purposes this is the closest location to our company. I have been here a few times and the lines are always long it never fails. I have even resorted to purposely doing bank errands before I come into work or after at another branch close to my home. In some instances I do have to come here from time to time. There was a customer who actually asked the teller why is there only 2 people working when there is a long line waiting to get service, the teller replied not very reassuring apologized and said that for some reason or another they only have 2 tellers open. We all were visibly frustrated and the long sighs in line were a very big indicator Customer Service is not there top priority. AVOID THIS PLACE AT ALL COST if you can.

I do business with several banks branches in National City, including Wells Fargo, Bank of America, Union Bank and Chase.
This Chase bank is by far the worst branch I have to deal with. Waiting in line here is a given which I understand does happen sometimes at all branches exempt here you will be waiting in line if there is only two people in the bank because they refuse to staff any tellers,

I’m going to give this branch a hands down 2 stars just because I’m nice. By far my least favorite bank. I don’t know why I still bank with chase. If you are in the military like myself some chase bank will give you a free lock box to there safe. I went to this branch this morning and waited in line for at least 25 min!!! It was a long line and there was only 2 tellers that was working. To make the matters worst one of the lady that was working keep leaving her area every 2 – 4 min. If I come back again and I have to wait another 25 min… I’m withdrawing everything I have out of this bank.

Oh My God, they took out tellers and put in three machines, with two girls with clip boards to tell you that you don’t need to see a teller. I had to stand in line 45 minutes with 27 people, one merchant teller and one other teller. Run it will take you less time to sit and open an account with another bank. What are they thinking??? Horrible branch, rude customer service. (Teller when i finial got there was nice).

Horrible branch. Two tellers for opening with tons of people!!! Bad customer service.

I’ve been banking with Chase for many yrs now and Chase is the best. However, THIS particular location sucks. ALWAYS busy, long lines and only a few employees working. Customer services is OK. Ive had a couple bad experiences at this particular location. I lost my card and came in to order a new one and deposit a check. Transaction went smooth but the lady greeting by the entrance told me she would order my card so I wouldnt have to wait anymore. 10days had passed by, two weeks, even a month and no card in the mail. I chose to call customer service and cancelled my bank account, but kept my Liquid card. So time past by and one day I forgot my liquid card. I came into the branch to withdraw some money and they told me i couldnt get any cause they needed to run the card physically and they treat that account as a cash in advance when I had around $ 1,000 on it. I mean u r telling ME i cant get MY MONEY when i have my DL and proper IDs but i CAN deposit without a card? A bunch of BS, im telling you! So if u come here come with lots of time in advance, and patience. Lots and lots of patience. Oh! N dont be afraid to call Customer Service if they cant help u out here. Chase customer service over the phone is the BEST!

I don’t have a chase account but my family need to borrow money sometimes, and sadly they have a chase account I come here and they don’t accept cash deposits!!! ??? Since when is money not a good form of payment? All my family is closing their chase accounts because I refuse to go get a check at a cash checking pace and do waste my time. Citibank is way better them this ****

This branch has caused me to leave Chase. The manager here is quite smug and when asked to resolve an issue I had was not helpful nor curteous in any way.
I am not happy with the service here and am leaving Chase shortly as a result of my experiences here.

Horrible. Three tellers 20 people. Not a member and never will be. Navy federal tyne most people I’ve ever seen were 2 in line.

Place is ok. Nothing special. Dont usually have to go inside but when I do its ok service.

I normally don’t go inside the bank for anything as I use the ATM outside. But today’s visit, I had no choice seeing as I needed to speak to someone regarding my account and as I sit and wait in the lobby I see nothing but frowns on the faces of these bank tellers. They don’t look happy at all & they’re moving people very slow. I forgot to mention I’m next on the list and I see nothing but open tables with customer service tellers just sitting there doing nothing.

This place has 3 stars? Oh hell naw!!! This god damn place
deserves negative 1 000 000 stars! The WORST customer service
ever! and did I forget to mention some of the people that work are
STUPID AS FUCK!!! That bitch is so lucky I forgot her name cause I
would have no problem putting that bitch on blast.

I ended up driving to my favorite Chase (shoulda went wit my gut
instinct) which is in Bonita!!! They’re so smart and all the women
whether it be workers or customers, are all FINE!!! (My grammer
could be wrong with that last sentence but ya’ll know what I mean).
And why does it always smell like feet and ben-​gay every time I
walk into the National city Chase??? I guess it must be the smell of
bad customer service!!! Please avoid this place, I highly
recommend taking the time to drive to Bonita. Plus, lolitas is in the
same plaza, so after you pull out cash you can walk yo ass to lolitas
and get a 2 in 1 burrito. Don’t know what it is? Aren’t you glad you
read this. Now you’ve got something new to try.

Update: This location DOES have a drive up ATM. It is not very prominent, but its there.