Robinson Jerome A, MD

I’ve been coming here since Dr. Watson passed away and I truly love the staff and Doctor Robinson.
Dr. Robinson is the best and he knows his stuff.
He doesn’t sugar coat anything! He tells you like it is as he should.
If you’re looking for a doctor let Dr. Robinson take car of you.
YOU WILL BE HAPPY!

My mother has been seeing Dr. Robinson for years. Today she come in for an 8:45 appt, let’s just say he come casually strolling in as if he did not have 6 patients 2 of which were pacing the halls waiting on him. While sitting in the office the staff was not a big help!!! Gave no update as to where he was or when he would be in. Also while sitting here waiting my mother and the other patients said this happens often. Wow REALLY!!! My mother will not be back to this office. This has left a bad taste in my mouth. It’s Called RESPECT Dr. Robinson, TRAIN YOUR STAFF AS WELL AS YOURSELF IN IT. Just because you are a cardiologist dealing with low-​income patients does not give you the right to just treat them anyway!!!

Little bit of Background:
I’ve been having chest pain for a while now that has been getting significantly worse over past couple months. After going to the er 2 and my doctor 4 or more times over the course of the last two months we have finally decided to send me to a cardiologist… To do this my doc first needed to get approval from my insurance.
Fast forward to today:
Called my doc office asked if everything was approved. It was and I was told to call dr. jerome to make an appointment because they prefer to schedule with the patients. I called and the phone was answered by some woman. I told her I was directed to call her and gave her my name and I wanted to make an appointment. Her response «were you referred to us!?!» well yes I was, since I just told you my doc told me to call you and gave you my name! She put me on hold and came back, apparently she had my name but not my medical records! I asked her how far out are the appointments and she snottly responded that they book them far in advance, but also mentioned she needed my medical records so the doctor could look over my charts and see how soon I need to be scheduled. I told her I’d call my doc office and have them fax it right over. So that way I could get the fucking ball rolling! Called my doc they said they sent the info already and would send it again along with the first confirmation number. Called Dr. Robinson AGAIN and apparently this woman doesn’t know how to work a fax or something bc she says she hasn’t gotten it. Its quite frustrating, and her «I-don’t-know-what-the-fuck-is-going-on-but-i’m-gonna-play-it-off-like-it’s-your-fault» attitude is ridiculous. First thing tomorrow I shall see about hopefully seeing a DIFFERENT cardiologist, otherwise I might tell this woman off.

My initial experience with the staff over the phone is horrible. I mean would I be calling your office if i wasn’t referred to Dr. Robinson. SERIOUSLY!!! I need an appointment and I know how this works. I am sure I won’t be getting a call because the office staff’s is all butt hurt because I questioned her competency. Your job is to make an appointment… DO IT!