T-Mobile

We had a great experience and we were seen right away. Gavin was the associate who helped us out. He was very knowledgeable about the products. Changed all info on my moms phone for her to her NEW one. Definitely a people person and had a great attitude. Also helped me get a new tablet for my sons bday in two weeks yay!!!

This place has the worst customer service that I have ever experienced. I waited over 30 minutes to get a new phone. There were at least 3 employees standing around talking to each other not doing a darn thing. They should close this location down since the employees are useless anyway. I am switching to AT&T

Sometimes it is busy and some people have good customer service, but some do not. I walked in and no one greeted us at all, which would be nice. The girl named Marianne is very flirtatious and no she was not «just being a nice person doing their job». It is a good thing to have good customer service, but you should not lie about your personal life to convince me about getting a phone, which she had lied about having a boyfriend and talking about how tmobile will not mess up on the bill, which it did. She kept writing and putting circles all over the paper to show something, but next time underlining would be better because the circling covered what was important. There is more, but I do not want to speak much of how rude she was. She gave her personal number and asked me to call which is not appropriate at all. Whoever the manager is, please supervise your workers from time to time and advise them that work is work and not a place to socialize especially with younger men.

35 minutes to return a car charger. Finally get an agent, and then the drawer doesn’t have cash for my return. How is this possible. Thank god I’m an AT&T customer and this was an emergency purchase that I didn’t need. I’d give them zero stars if possible

I love this store. It is my preferred store and I will travel to get there. I have a T-​Mobile store less than a mile away from my house that I dread and I will travel to this Plaza Bonita location just to avoid the inevitable headache that the one near my house creates… every time. This location has the most friendly, knowledgeable staff. I am always greeted with friendliness and helpfulness. This weekend I had the pleasure of working with Jesdin and Khris. Thank you to these two professionals for assisting me with my new phone, getting me up and running and just being friendly. I really appreciate it.
The location is clean, organized and the system of getting people on the «list» as they arrive was very consistent and orderly. The wait time was very quick and I received periodic updates as to the status of my phone and my order in line. I love this location and the staff.
Thank you Again.

Went to T-​Mobile to do some upgrading for new phones. Also changed our plan. Was helped out by Priscilla. She was great to work with. She answered all of our questions and helped us get the best rates for how much data we were using. She didn’t rush even though it was past the time the mall closed. Employees like her who make it very easy to deal with is why we have been a T-​Mobile long term customer.

They need to attend training for customer service. we’ve waited for so long and the lady said we need to make an appointment

I needed to get some contacts transfered to a tmobile phone that for some strange reason erase them. I have been to a couple of tmobile stores so I was expecting the same… waiting, people taking their time, kids running around.
Once I came into the store no one acknowledged me, no biggie. After about 5 min someone approached me and wrote my name down on a sheet and semi listened to the purpose of my visit. When I handed her the phone, she looked confused and could not figure out how to open the batter compartment… umm ok. Once I opened the compartment she tried to take the battery out with a PEN!!! I mean come on lady it’s not rocket science.
Long story short, it took them over an hour to transfer the contacts which actually only took 5 minutes. The girl who actually helped me (I think her name was Nedia…) was the only nice and attentive one. The other employees were too busy being fat and stinking up the place with their snobby attitudes. I will only returning if there is no other options.

Hi welcome to T-​Mobile! Hi welcome to T-​Mobile! That’s what I heard from two reps an they quickly went back to stare at their computers. I waited around for a while I noticed other people waiting with a fushi face I feel they have been waiting longer an upset that there is no one to help. I’ve been here before an th rep was great but I’m thinking that T-​Mobile is not spending time on training the employees on customer service. It sucks so I left!

I was on the verge of breaking down after my phone fell out of the back pocket of my jeans in the dressing room.
1^st thought: Thank goodness there’s a t-​mobile right next door!
2^nd thought: What the f was I thinking going here again after my not so great experience last time.
I told the guy, shakily what happened… Pretty much gave me oh that sucks attitude and tells me I can go upstairs to get the screen fixed, and I proceed to tell him that I can’t even unlock my screen and all I could do was call the insurance company and file a claim. *hands my phone back to me*
Yea thanks for nothing. I know it’s my fault for not having a case, but still customer service here is pretty much non-​existent. And there was no one in the store but the three workers!
I needed a second opinion and talked to the tmobile guy at the kiosk near the other end of the mall. He told me the same thing, BUT he did offer to let me use their phone to call the insurance company.
(I’m pretty sure the guys at the T-​mobile store just wanted to get back to having a conversation amongst themselves instead, there’s a word for you, it’s jackass) :) I know this is South Bay, I can’t blame ya for your IDGAF attitude and you think you’re hot ass shit but negative. And I’m pretty sure you’re probably a friend of a friend or a friend of a friend’s friend or someone’s cousin I know.
I ended up going to the T-​Mobile on Euclid to get a new sim for my older phone since the sim in my broken phone was a different size…(they’d probably charge me to «activate» the other sim card at this TMobile)

Idk about this stoe but the store in National City by the Manila Seafood I give five stars. The staff was eager to help and got me a new replacment phone! I now am a very PROUD owner of a sidekick 4G and I absolutely love it! Thank you soo much
Andrew at the N. C tmobil your rock!!!

Tmobile in general just sucks right now, I used to have a family plan but all of my members are getting better cell phone carriers, and tmobile wont let me lower my minutes without upping my contract. And if I go and switch my number without canceling the other number, I have they will put any single number on an automatic 2 year plan. Confusing and messed up huh, they are just trying to stay in business, but things like this is why they suck and will prob. be out of business soon. Dont get Tmobile no matter where the store is, prices suck, service is limited, some houses I dont get service and in Montana I did not get service.
2 thumbs down and if I could I would give them no stars.

I stopped by while running another errand because my house charger on my g2 broke. The guy that came up and asked me if I needed help (which I thought was super nice since they were VERY busy on a Saturday night), let me know that because it was over 30 days old they could not change it out. I was alright with that, I just needed a new one, I started talking to him and asked about issues known with the phone since it’s been powering itself off… and he was super attentive about everything and answered all my questions. Finally he asked me if I could hold on a second, he wanted to check in the back if they had any home chargers… he comes back 2 minutes later and hands me one, no charge. I will definitely recommend this place to my friends, the staff is superb!

My cell phone broke and I had to go to T-​Mobile to obtain a replacement under my warranty or possibly purchase an up to date phone. When I arrived, all the representatives were busy with other customers and I waited approximately 20 minutes before one was available to me which I did not mind in the least as it afforded time to sift through their phones. Their representatives were friendly, knowledgeable and efficient. They arranged for my replacement phone to be sent via mail however, I had also purchased an updated phone. The only downside to this location are the teenagers who are completely oblivious of their surroundings hence, lacking common courtesy (shopper beware!).

*note dialogues are not quotes, this is what my mind remembers –just the visit in a nutshell.”
1ST VISIT: Stand around for awhile waiting to be recognized and helped.
me: «I need a new cell phone, my old one is broken.»
plaza bonita t-​mobile: «which do you want?»
me: «a sidekick, how much?»
plaza bonita t-​mobile: «$ 250 plus a bunch of fees for the hell of it, so over $ 300 really»
me: «but the sign says $ 149»
plaza bonita t-​mobile: «but you’re not eligible for an upgrade so you pay more. and i can’t do anything about that.»
me: «screw you guys, no thanks»
2ND VISIT: A week later, I can no longer deny my phone doesn’t work and I need a new one. Plaza Bonita sucked so I went out of my way to a Mission Valley Kiosk.
me: «I’m desperate, I’ll pay! Give me the $ 300 sidekick»
mission valley t-​mobile kiosk: «okay. my printer is broken so let me play with it a little first»
me: «okay»
mission valley t-​mobile kiosk: «okay now give me your card. by the way, my computer is broken too so this is going to take 3 times longer than it normally does — and i think i’ll call two other people over to help me with this broken computer.»
me: «okay»
mission valley t-​mobile kiosk: «okay we’ve got your payment now, just wait there as i have side conversations and my co-​worker is going to look through your personal photos in your current cell phone and try out his witty banter on you.
me: «okay»
mission valley t-​mobile kiosk: «okay you’re set to go — oh did i mention that we’re not really t-​mobile, just an affiliate and i don’t really know what i’m doing, but you’ll find out about that later.
me: «okay. bye.»
3RD VISIT: Back at Plaza Bonita. Stand around for awhile waiting to be recognized and helped.
me: «I bought a sidekick yesterday but it doesn’t work. and my contacts don’t show up either so i tried to fix it and now my sim card is locked and i can’t even call people.»
plaza bonita t-​mobile: «okay. well the phone doesn’t work because there’s no internet. where did you go?»
me: «a mission valley kiosk»
plaza bonita t-​mobile: «oh they don’t know what they’re doing. avoid them.»
me: «oh ok»
plaza bonita t-​mobile: «okay here’s your phone all unlocked and ready to go.»
me: «thanks.»
4TH VISIT: Stand around for awhile waiting to be recognized and helped.
me: «yeah i was here yesterday because my sim card was locked. the guy said he fixed it but when i shut off the phone for the night, it was locked again in the morning»
plaza bonita t-​mobile: «ok. he unlocked it but didn’t turn the lock off. here you go.»
me: «thanks»
5TH VISIT: Stand around for awhile waiting to be recognized and helped.
me: «hi. the phone finally works well now but i’m not impressed with it. i was told i had 30 days. i’d like to exchange it for another model»
plaza bonita t-​mobile: «do you have your receipt?»
me: «oops. not with me.»
plaza bonita t-​mobile: «well i can do nothing for you then. it’s not like you’re in our computer or anything. go home and get your receipt and i’ll help you next time.»
me: «oh okay.»
**MORE T-​MOBILE ADVENTURES TO COME AS I CONTINUALLY TRY TO REPLACE MY PHONE. STAY TUNED KIDDIES!»