Nazareth Optical

If zero stars was an option that would be my vote, and since ½ is not either, it’s a 1, which is of benefit to them. Avoid at all costs. I should have thought twice about this based on first visit, but they are nearby and accepted my VSP insurance, so I thought.
When I go to this place to get my money back — long story — it will be my 5^th trip to their offices. Botched eye exam, botched frame selection, botched lens creation, botched attempt at making good…10−12 days to get a pair of glasses!?! In today’s modern age? Ridiculous. Worst receptionist/​customer service rep ever dealt with for eyewear or other. When I first picked up the glasses, which were made wrong, was told that it wasn’t a problem with the glasses — it was a problem with my eyes and progressive lenses… which i have worn for 4 years already (and glasses for 20+ years). Took another 10 – 12 days to get 2^nd pair after another eye exam and them admitting the glasses were made wrong. 2^nd pair arrived and just as wrong as the first, but they convinced me again to «try them out». Constant excuses about delays… on 3^rd attempt to make the correct pair of glasses, I was already done and told them I demanded a refund… was called back with a promise of 2 – 3 days to correct, so I brought them the frames back to do this… on the deadline of the 2 – 3 days (Monday) I instead got a phone call stating it would be closer to Friday when the glasses would be ready… today is Friday — called and no glasses — «need more time» from the receptionist, who repeatedly falls on the excuse of «I’m the only one here» as a reason for this to all be OK, or at least not her problem. When I demanded a refund, told that was not possible because «I’m the only one here» (again). I leave town tomorrow for a week — no new glasses (and sunglasses, which was the only reason I was giving them my business to begin with), and they can’t refund my money because she’s not authorized.
Worst experience in 20+ years for a pair of glasses. I do not plan to use this place ever again and will make it my personal goal to tell others to avoid.