Puritan Flood Restoration

Absolutely no stars for this company!!!
Puritan was apparently authorized by the Niles Property Management Company to fix the flood damage in our apartment, which originated from the burst pipe of the neighboring apartment. The Puritan representatives entered our apartment without our authorization (or even our prior knowledge) and initiated the wall drying procedure. Since they started the work with a 2-​week delay, the water damage spread, requiring significantly more work, including opening the wall.
Puritan representatives told us that they were contracted by with the Niles Company to completely cover the entire restoration under the master insurance claim (and they could provide a documentation that we won’t be charged). However, Puritan left our apartment with a large hole in the wall (it was January, and very cold!), suggesting us to deal with the Niles Company to complete the restoration. Apparently, no insurance-​covered contract was signed with the Niles Company, as the neighbor (with the burst pipe) had never initiated the insurance claim and by that time had already fired the Niles Company and Puritan from the restoration job (due to their unprofessionalism). So, we had to complete the work ourselves, struggling with the new born in the flood-​damaged apartment.
After approx. 2 months, we were charged ~$ 2,000 by the Niles Company for the Puritan’s work that we never officially authorized, nor received any job-​done reports or bills from Puritan. Despite the state regulations, Puritan failed to show any documentation of the master insurance coverage or any other contracts with the Niles Company. Wouldn’t it be illegal (perhaps, criminal?) to conduct an unauthorized entry into an apartment under an assumed contract with the property management?! We called Puritan to try to understand what happened, what contract they had with the Niles Company, and why we were charged for their, apparently covered, work, though Puritan refused to communicate with us.
Our advice: do not deal with Puritan, and if they uninvitingly appear on your door steps, do not allow them in, or call the police!

Top notch company. Top of the line equipment they use to see where the damage was without having to rip open walls. Extremely fast to respond. Very professional and polite staff and owner, I can not think of anything that I would say was not up to my expectations. Can’t wait to have another flood so they can come back. (Kidding of course.)