The UPS Store

Used these guys for years. Never the warmest relation ship, but convenient. Until there was a problem. Sent my son in Canada his own guitar and a backpack with a few care-​package-​type things. Gal who packed it labeled it all as a gift instead of as his personal property, resulting in our having to pay a stiff duty that made it about a $ 250 total cost to ship. Neither she nor the receipt warned me of this possibility. Oh well, things happen and she was sweet and worked diligently to correct the situation. If it had stopped there, not a big deal. However, I WAS frustrated and completely dismayed by the attitudes of Owner John and Eric who both never saw any reason to investigate or apologize, washed their hands of the issue, insisted that there had been no possibility of any error on the store’s part, and told me I was on my own to deal with getting the package delivered by calling a Canadian 800-​number. Their rude and negligent attitude made what would have been a frustrating experience into an enraging one. They showed me that ultimately this is a place that just wants to take your money to tape up a box and offers no premium service or support over what you’d get if UPS picked it up off your porch.

I thought the boxes and packing were overpriced. Most of the time the services is great and the owner cares a lot about the business.

John and his staff run a top notch operation. I have been dealing with them for years and always a professional experience. I have a mailbox there and always handled in professional manner.

John and Blake went out of there way to fix a problem that UPS Corporate should have fixed. These two guys are the only reason I would even consider shipping UPS again. They were extremely professional and understanding of the situation I was put in and wouldn’t think twice about recommending this store.

A letter i left to the owner
John —
My name is — – , I have the — — - and worked next door at — — -, we would bump into each other at the — — - fairly often. I had to write a note about how awesome your staff is.
I restore, collect and sell vintage drums doing 99% of my business online. The drums require very odd size boxes and no stores except the UPS store actually carry them in stock. Your employees are always very friendly, fast and helpful on the phone and in person. I have gone to staples a few times as boxes are ¹⁄₃ of the price there but the employees are miserable and they usually don’t have what I need.
This week I tried to order 24×24×6 inch boxes from them and I was given incorrect, dishonest information by the manager about a special order and it impacted my customer service and shipping time. I am done with Staples, your employees are much more helpful and I always get what I need with less drive and less attitude. Even walking into Staples, the kid who did my return smelled like he had not showered in a week and was definitely not using deodorant.
I have even been checking out and seen some difficult customers in line before me. Your employees were very patient with them and remained calm even as I was ready to bash the annoying patrons over the head. I hope you value and trust your employees as they do an excellent job, every one of them, every time.

John and the rest of the staff are so friendly and helpful. They recommended the safest and fastest way for me to ship things home and wished me a safe drive and asked if they could do more. I would definitely recommend this location over others especially the rude and unhelpful staff in Framingham. The only issue is parking – there’s only street parking available but they were so nice it’s worth it!

Went to this store about a month ago, and was greeted by John, who was extremely friendly (jolly almost!). I had to return an online purchase. The package was a bit heavier than the label allowed for. John kindly explained to me that it would be okay if the weight was too much. Great customer service — I zipped in and out of there without any problems, which is how errands should be!

A super small UPS store, nice staff, the line can sometimes get a bit out of control. The real problem here is how from my direction I come from Dedham Ave. and it takes forever for the traffic light to turn green and then takes forever to find a parking spot!!!

Hit and miss service based on who you get. Either really good or really bad. Had a positive corrective visit in July 2011.

Serious fail on all accounts.
Expensive boxes – $ 2.95 for their smallest. Anyway, besides the prices…
I walked in lugging 11 packages, and obviously 32 weeks pregnant. I bought the boxes I needed and decided to head to USPS instead, since their shipping prices were through the roof! Again, I lugged the packages to my car, before leaving, I told him I will be right back to pick up the purchased boxes since it all was too much for me to carry and too heavy (That’s ONLY because I’m pregnant! I would easily deal with it if I weren’t!). There were 4 people in the store and I was the only customer. Do you think for CUSTOMER SERVICE points he would have helped me to my car? He sat there, looking like an idiot with his arms crossed, watching me carry these things to and from the store. Like HELL I will ever be back. And yes, I AM playing the prego card here since I haven’t my entire pregnancy until now!