WM. Connell, LLC

I called to schedule an estimate for a leaky roof over the weekend and received a call back on Monday for an estimate on Thursday. I took the day off and was told someone would come between 8 – 3. 8 – 3 came and went, and no one showed up, no one answered the phone nor my messages. I am glad this didn’t work out, because who wants to work with a company that stands you up! After reading the other review below, I am more convinced I am better off using someone else in the long run. DO NOT USE WM CONNELL.

My mother had roofing troubles all winter long. The roof was newer but not installed properly. Bill from Connell roofing was very accommodating. The workers were friendly and very professional. And roof looks great!

We used Connell Roofers about 14 years ago and have been trying to get our roof repaired by them since. At first it was all great and we were thrilled to be using a local company or our roof. We spoke with Bill Connell Sr. and it was decided we would reroof as opposed to removing every shingle. Not an uncommon practice and we were assured it would last. Six months after the roof was complete, we noticed a leak in our garage from the roof area. We called and Connell Sr. assured us it would be fixed. Someone did come to repair it … several times … and finally it was done. And, we still have the hole in the ceiling to prove it. No one ever cam back to repair the hole. Okay, it’s the garage, we’ll let it go. Several years go by and many of the shingles on the roof are curling and looking awful. I call and speak to Connell Sr. again who assures us he will take care of it in the spring. Several springs come and go and Mr. Connell Sr. passes away. Now I start dealing with Bill Connell Jr. and to say I have gotten no where is an understatement. He has no paperwork whatsoever on our job. As it turns out, I do not either for some files and the like have been thrown away mistakenly. Either way, it is dear that the roof is a huge problem. Connell Jr. comes over and tells me he’ll redo the roof for $ 16k which is less than the 19k he should charge me. Big deal. I cannot afford that and feel it is his problem because obviously the shingles on the roof are defective in some way. He refuses to budge and insists this is fair. I ask him to get the paperwork and he promises to try. I offer to call the manufacturer and try and get some resolution. He says he’ll tell me who it is. I never hear from him. Then I run into him at the post office and he says he’ll get the paperwork from his sister who now has it all but doesn’t talk to him. He’ll get it though … he promised.
It’s all a bunch of garbage and so is Connell Roofing. I have had more roofing companies than I care to mention stop and tell me how bad my roof is and that I should have it fixed. No kidding!
I may need to sell my house and will lose a lot of $$ because the roof is such a mess. I am hoping to have someone fix it the end of the summer.
Bottom line:
DO NOT USE CONNELL ROOFING EVER. JR. IS A JERK AND IF HE’S NOT TALKING TO HIS FAMILY THAT SAYS PLENTY TOO. HE DOES NOT STAND BEHIND HIS WORK IN ANY FAIR WAY AND IS VERY DEFENSIVE WHEN YOU TALK TO HIM. I HAVE BEEN KIND AND TRIED EVERYTHING BUT TO NO AVAIL. WOULD YOU WANT A COMPANY THAT LEAVES YOU HANGING WHEN YOU ARE IN NEED AND WITH A LEGITIMATE COMPLAINT?
RUN DON’T WALK AWAY FROM THIS COMPANY AND BILL CONNELL JR.
I FEEL CHEATED AND FURIOUS THAT THIS IS NOW MY ISSUE.
HORRIBLE EXPERIENCE AND A FIRST FOR US.
VERY SAD BUT … STAY AWAY!!! THEY’RE AWFUL.