Kohl’s

My 84 year old father in law went with my husband to look at men’s suits. They went to the service desk to ask for help. The lady behind the counter LAUGHED in their face then made a call. She didn’t say «I’m calling someone to help you» — she made another business call. After waiting a few minutes they wandered away and looked on their own. After hearing the story I called the store to complain. On the 4^th attempt I got a person and asked for the manager. The woman said she was the manager. I asked if she was the store manager she said yes. After relating the poor customer service feedback to ELLEN, she shared that she would not be able to follow up with the employees because I didn’t have a name. I asked if she had a schedule who was staffed there between 12:45 and 1:15, she said yes but since there were 2, there was nothing she could — or would do. Kohl’s: remember– one bad customer service experience doesn’t touch just one customer– it will be shared with as many other Kohls customers I know. Shame on you for laughing at an 84 year old man asking for help. SHAME! (if I could give a negative star rating I would)

I’m a little frustrated with the quality from Kohl’s these days. I bought a pair of gloves here for the winter, and after moderate use, the seams are splitting. So guess who needs to buy new gloves again next year? Not a fan, Kohl’s…not a fan.