Sales people lie to you. Tell her you one thing, then after you change the service, they add stuff and say you have to buy their phone.
Victoria T.
Évaluation du lieu : 5 Louisville, KY
So, I bought a used iPhone from my buddy, Potsy. He went through at least three circles of hell over at AT&T to get it unlocked for me. Potsy’s pretty awesome. You know what else is awesome? Showing up at the T-Mobile store with three employees and a half a dozen customers immersed in the business of communicating. I was greeted and assured that someone would help me within a couple of minutes of entering the store. When I explained that I needed a new SIM card but wanted to keep my plan, these guys didn’t miss a beat. There was no high pressure upsell. In fact, the gentleman helping me commented that I had a great plan. He verified that the phone was unlocked, that the SIM worked, and did it all in a friendly, efficient manner. I was out of there in less than ten minutes.
Kyle S.
Évaluation du lieu : 4 New Albany, IN
This review is for the store, not the service. As soon as you walk in the door, someone acknowledges your presence. Even if they are with another customer, they welcome you and assure you that you will be helped soon. Unless you’re in a hurry, this allows you some time to look around the store, check out some phones and review the latest in smartphone technology. This store carries the full line of T-Mobile phones. Although they do not have a very deep stock, anything can be delivered within hours. The staff has always been patient in answering my questions and gives me quite a bit of information about my plan, my phone and anything else I need to know.