DMV

Everyone is pleasant, but the wait is crazy long! I was in line for almost an hour to get a number. They were on number 23 and I am number 70. 2.5 hours waiting and they are on number 52. I’m looking at least one more hour wait. At least I managed to get my steps in for the day walking outside.

Trips to the DMV are excruciating regardless of where you go or when. However, when there are close to 200 people waiting for assistance and only 2 staff members at their service windows, while 6 other employees vacate their space and are seen chatting and laughing in the back office, there’s a fundamental problem. Don’t you think? I’m on hour #2 now and still 110 numbers away.

Very frustrated with this DMV. Waited for 2 hours and they still wouldn’t take me at the window. The officer was very rude and told me to come back tomorrow. Their customer service is lacking and I know everyone always has a horrible DMV story, but after waiting for so long I was extremely disheartened when told that they were unable to take me.

It’s the DMV, what do you expect. Get there early. Fill out paperwork ahead of time and look online for forms and to make sure you have everything you’ll need before you get to the DMV. Overall good experience.

The level of incompetence at this building will amaze you. Some kid pulled a fire alarm, so they made everyone go outside, on the coldest day of the year. I understand emergency protocol but we all know a kid pulled the alarm and it must not be much of an emergency if the «DMV Inspectors» (look like cops) get to stand inside smiling and laughing, while keeping people, including parents with infant children, waiting outside.
The firemen show up, and as it turns out, someone either from the Dmv or fire department lost the keys to the alarm system, so they can’t shut it off and they won’t let anyone inside. What should have been a 10 minute fire alarm has now been going on for almost an hour.
And this is on top of the headache it will be to get back in line, sort everyone out, and get back to the unpleasantness of dealing with the Dmv and yadda yadda.
Seriously, shame on whoever lost the key. Shame on how they handled it. They determined there was no threat yet still wouldn’t let anyone inside, instead making us a wait while they look for they key someone lost, who knows how long ago.
They must not do regular safety checks.
This location is also notorious for having their systems crash. I’m sure it’s bound to happen at least once while you’re waiting.
Get coffee before you come, charge your phone. You’ll be here the entire day. Just hope that no one pulls the fire alarm.

Yes, I’m reviewing the freakin’ DMV! And with a good report no less!
The new system they have at all the DMVs actually works pretty darn well. You tell the person at the front desk what you need to accomplish, and you get a numbered ticket, then sit down. When it’s your turn, the automated PA system will announce, «Ticket number A406, please go to counter number 12,» or something like that.
I’ve registered a car at this location, and gotten my license renewed. Both times, I spent no more than 20 – 25 minutes in the building. It’s not particularly crowded — much less so than the Wethersfield location — so this is a far better choice when you just have simple business to accomplish.
Employees aren’t exactly butlers at the Waldorf Astoria, but you already knew that… Overall, it’s a tolerable experience, and considering we’re talking about the DMV, that’s just about the highest compliment I’ve ever given anything.