Goldrich Michael S MD Facs

My appt was for 2:15. I arrived at 1:55 to fill out paperwork. A minute after I arrived, a another patient arrived. He and I sat there for a long time, no one else was there, the receptionist during this time was calling patients and confirming appts for the following day. Although pleasant on the phone, once she hung up, she made some not very nice comments about them to the other staff nearby, and certainly within range of anyone in the waiting room to hear.
By 2:35, the man in the waiting room with me asked the receptionist how much longer the wait was as he had another appt afterwards, The receptionist turned nasty, and immediately said «I don’t know» and just when the man persisted by saying the last time he was there, he waited well over an hour to be seen and the receptionist said, I can’t do anything about it, when you see the dr, tell him.” As the man continued to speak, she got more rude each time, cutting him off telling him not to tell her, tell the dr.
But THEN she said, «the dr. is in his office and doesn’t even know yet that there are patients waiting for him, I haven’t told him yet.» WHAT??? We’ve been sitting there for 35 minutes already, he had a 2:00 appt and I had a 2:15 appt, and it’s now 2:35 and she just said she didn’t get tell the dr his afternoon patients were there already?
She then called the dr, and said you have two patients here waiting.
Two minutes later, the man was called in, it was now 2:48. He came out at 3;10 and then I was called in five minutes later, an entire hour after my scheduled appt.
I went in for my appt, and found Dr. Goldrich to be quite nice and kind, I was with him for 7 minutes. I complained to the receptionist as I was leaving about how poorly the office was run and she just said «I know.» I’m not sure who is to blame here, the dr or the receptionist but in the end the practice belongs to the dr so ultimately, he is responsible for everything that occurs there.
I never recommend this practice because of how it’s run, how rude the staff is and how they clearly just don’t care about treating their patients this way.