Sears Auto Center

No wonder Sears is losing business and in the process of closing stores.
Here is what happened .
I go in @12:52 pm. The lady who is handling the register looks at me and goes back into typing. She did not bother to say «Please wait» Or «I will be there in few minutes». Then she goes into the waiting room and talks to customer. I waited till 01:10 and could not handle it anymore. I am sure there are lot of customers who have faced this situation. When would they ever focus on the consumer/​customer?

I needed to get new tires so I ordered them online then came into Sears to have them installed. I wish I had read about this place before going…
A really nice lady (I think her name was Marge) helped me at first and mentioned a few things I should also get done (all the caps on my tires were gone, something I hadn’t even noticed so they were probably corroded and needed to be replaced) I agreed and I went on my way. She told me it would take a couple hours. This was at 12pm. So my mom and I went shopping. Around 2pm, she calls and says one of my sensors is broken and needs to be replaced. She also informed us they didn’t have the sensor in the store and that it would be an hour to get one. Alright.
We arrived back at around 3:30 and the sensor still hadn’t come in. So my mom said she’d wait for me until 4:30 — low and behold 4:30 came and still no word.
The nice lady who had helped us earlier left at 4 and all that was left was a group of guys that clearly didn’t want to be there. They were all complaining about how they wanted to go home. Trust me… so did I. I had things to do. When the lady had been there she’d been nice enough to check on us and call to see where the part was. The only time I saw these guys is when they were walking through the waiting area to take a smoke outside which was when I was graced with them dropping the F bomb and other curse words every 5 seconds. Don’t get me wrong, cursing doesn’t bother me but it shouldn’t be done in front of customers like that.
At 5:15 someone told me that the part had come in and it would take 15 mins to install. So I watched my car from the window… and watched. and watched. Nothing. Finally at 6 I walked to the front, where all the guys were standing talking and asked how much longer.
To make a long story short I didn’t leave until close to 7pm because apparently the mechanic who had been working on my car had just got up and left. (Ok?) And they were low on mechanics (meanwhile they had like 5 guys working the front in an empty store). They had to literally harass the mechanics to finish my car.
In the end they couldn’t even reset my TPMS system so my light was still on and head mechanic told me to bring the car back the next day and they could figure it out. Nope.
I took my car to Honda a few days later to check my TPMS and finally reset it. They reset my sensor within a minute but then noticed that another sensor was LEAKING. Either Sears messed something up or they completely missed that sensor. So glad 6 hours with my car wasn’t enough for them to figure it out.
Please, unless you’ve previous had a good experience with them or you’re willing to put up with it, DO NOT GO HERE.

Worst place for tires, their system «went down» and they apparently couldn’t do anything until it came back up. Worst part was that the workers had attitudes with customers. never coming back

This weekend Sears Auto had a sale on oil change service. I never go for this service and do it myself due to past issues with this and other auto service places but every once in a while, I feel lazy and succumb to the temptation. So, I went to this place at 9:50am and being Sunday they were not open yet. A tall employee with a foreign first name on his name tag came near the entrance and I asked him where was the door as I could not imagine it not being open at nearly 10am. He said it will open at 10 and what did I need. I indicated an Oil Change and he asked to wait. A few other customers joined the line behind me, too.
At 10 he came from inside and opened the door. There was a woman at a register with a couple of customers who had come in from some other entrance, from the service bay as I was about to find out. I stood there in line. The tall man announced from another register who was next and I walked over to his register. He asked me what I needed, told him an oil change and he asked me where was my car and when I told him in the parking lot, he asked me to drive the car around in to the service area. I asked if we can do the paperwork first but he insisted on moving the car in the garage. Once in the garage, he was there with a clip board and asked the year and the reading on the odometer, which I could have told him in the store. Then he asked me to park in a vacant spot in the garage and come to the register. At the register, I asked how long it will take as I was confused about the the way they processed service orders. The guy said he did not know how long it will take. I mentioned that I was the first person a the door. He indicated that then I took a chance with the other lady at the register. Obviously, the guy was giving me hard time and was pissed at something else, as his manner indicated all the time. He also looked like a control freak as he made me drive the car around for no reason. Later, I found out that all vehicles need to drive to the service door but the dumb folks at Sears should have posted that notice at the auto center store entrance, not at the service bay entrance, if that is their policy. Anyway, I had enough of that guy’s attitude and I recalled previous instances of getting the steering wheel all smeared with oil, etc. and decided to split right there before any more damage to my car or my self respect was inflicted. Sears need to teach soem manners to their auto center employees.