Just Tires

I called to see if I could get tired for my car. They had to order them but said they could have them in the next day between 8 and 8:30 am. They didn’t arrive until 11:15 am but I was ok with that. Before coming in, I asked how long it would take to get this done. They said 45 minutes to an hour. I arrived at 11:30 they took my car in at 11:45 am and 2 hours and 15 minutes later. I’m done! I’m going back to Costco.

We was our car dropped off late at night when we got a flat tire. Being on vacation and not familiar with the area we were apprehensive to drop out car off but JustTires was able to fix our car in under an hour and first thing in the morning. The price was reasonable and the staff were friendly.

I pulled as I was passing through town in my Van type RV (Class B). No other cars were there and the guys in shop were just milling around. I thought cool, all I need us a quick oil change and they aren’t busy. I walk in and talk to what appears to be «man in charge». I ask how for much for a oil change and he glances out at my little RV and says «won’t fit in Garage, can’t do it». I thought if you wanted my business you would jack it up and throw couple jack stands and in less than 10 minutes you could change my oil. That’s how they did it for years and years before all the fancy lifts that made people lazy. I bet bet if I wanted to purchase $ 1000 worth of tires it would of been a different story and my RV would of been jacked right up ! Well I went and bought oil-​filter and stopped at Dollar store to buy a container to drain oil. I went back to my Campground and slid underneath and changed it myself in less than 10 minutes. I just had to put oil back in bottles and return to store is the only difference. So your laziness saved me money… Thanks

I purchased 4 new tires from this group last year. They told me to re-​align them after 6 months so I called and made an appointment for 1pm. I waited until 2:30 and they still had not started on the car so I left. The manager was apologetic and gave me $ 20 off the next work to be done but I was miffed that I spent nearly 2 hours of time with no result. I guess making a reservation does not mean much. Plus there is really nothing much nearby (just a strip mall) while you wait. Ug. I won’t be going back.

This review is about the attitude and customer service of the front desk Sales Associate, but also reflects on his associates in the garage and ultimately the Goodyear corporation.
The Sales Associates presentation is the first thing you see when you enter the front door, a dusty and disheveled looking male with Tattoo’s, missing front teeth, and a scowl on his face like he hates his job or tired of hearing his two children call his name since they are sitting in the waiting area with their mother. I understand they are selling Tires, but the office is as grimy and disorderly as the person who «greets» you. If you want to call a grunt (whatcha need) under his breath, his attempt to sell you a service or Tires as he steadily stares at something under the desk, which I assume is a computer. He can forget it! He makes you feel like you are bothering him by showing up. I assume Just Tires is OK with this representation of their company, but they lost my $ 800 for Tires that day. The presentation of this Sales Associate (first initial «J») and the office was not making me feel like they could handle slopping soup in a prison chow line. Although, he could fit the part. These clowns over at the New Carrollton, MD, Just Tires are funny! They will not get an opportunity to touch my foreign SUV. I took my business over to Firestone. They know how to greet and treat you like a valuable customer. It was like comparing Tread Depth ¹⁄₃₂ to ⁸⁄₃₂. I don’t even think these fools even no the difference.
This is just my opinion of my experience.