Giant Eagle

If I could give less stars, I really would. We’ve been shopping at this location regularly since moving to the area in August but yesterday Giant Eagle was at its worst. In the produce department, the strawberries, green grapes, blueberries and oranges all had rotting and moldy fruit. I mention those specifically because they were all items I had intention of purchasing until then. Four of the five packages of fresh basil had brown and/​or slimy leaves. All of these situations extremely noticeable as a consumer let alone to an employee who has the responsibility for that department.
I also purchased a bag of turkey pepperoni. The expiration date is April however I assume when the stock is rotated they only look at the expiration date not at the actual product. When I got home and opened it. it was moldy. It is going back for sure!
Despite this store being less than two miles from our home, we will be exploring other stores in hopes that they care more about their store and its consumers. I so wish Giant Eagle didn’t have the monopoly in this area!

Z-​e-​r-​o customer service. Stood not once, but twice this morning at the MEAT DEPT counter. Employees too busy to wait on me, apparently. I left once to do some shopping; went back; got ignored again. Left again.
When checking out, the cashier (after not saying one single word) emptied my basket items one-​by-​one. Why not just ring them up instead of wasting time? If the store wants the items emptied, then say so.
NOTE: These experiences at this store are ALL repeats. Including walking away from the meat dept. last time. *Some* employees at this store are entitled, snippy, and lazy.
A terribly-​managed store.

I love the drive through but I have had some incredibly slow service at times. The staff here do their jobs but I don’t get the «extra mile» feeling from them.
Recommend.