Walnut Ridge

We stopped in to look at a fifth wheel while traveling a few months ago. Our sales rep, Jake, was great. He answered all of our questions and assured us that one of the main reasons to buy from them was their second-​to-​none customer service after the sale. We bought that RV on the spot.
Before we took possession, we identified a couple of problems — a string of outdoor LED lights was warped and the fender over a wheel well was bent. They pulled out the fender and promised us they would order the LED lights and ship them to us to have installed at our home in Texas. On the way home, the fender fell off — no problem, they said, send us pictures and as long as you can have someone do the install, we’ll send a replacement.
— We bought the RV in July.
— By the end of August, after several unreturned calls and emails, I was told we could have the parts in a few weeks.
— At the end of September, I was told they never placed the order but would expedite the parts for us.
— At the end of October, I was told they had the LED string, but it would be too expensive for them to ship it to me (really? for LED lights???) and that they wouldn’t take care of the fender either — I needed to find a dealer in Texas and start the process with someone else.
If they really cared about me as a customer, they could have told me in August to have the warranty work done somewhere else. Instead, months have been wasted.
Take a lesson from my experience and understand you may receive no support after your purchase from Walnut Ridge.