Royal Pools & Spas

I recently bought a hot tub from Royal Pools & Spas. I can’t say enough good things about them, from the Sales person (Gary) to Customer Service (Laura D.). They always greet me with a smile and always have time for me and my millions of questions. Even when I was there once/​twice a week in the beginning trying to get my water balanced and to figure out how to work everything. They are very knowledgeable and very patient. I’ve never had such great customer support once a purchase has been made. Most places don’t have time for you once they receive their money. Not Royal Pools & Spas! I highly recommend them!!!

A few years ago, I had to replace the liner in my above ground pool. Royal Pools delivered on a great price and installed our new liner with their own employees. I could not have been happier with the process and my new liner. This past summer, due to an injury to my husband who always takes care of our pool, I called Royal to open my pool. I was nervous since we’ve never had someone else open the pool. The crew came and in short order had the pool open and running. It was pretty dirty and had some leaves. We contacted their office and shortly after, my crew was back and took care of the mess. The knowledge and professionalism of everyone I have encountered there is simply the best. I may have been spoiled because I think I will rely on them to open my pool again even though we can do it ourselves this year.

Read this review before you purchase a spa or pool! We purchased an above ground pool from Royal Pools and Spas over 20 years ago. Since then, this family run business has taken OUTSTANDING care of us and our pool! Our water always sparkled and any needed repairs were done with care and professionalism. The pool was still rock solid after 20 years of use! However, with the kids grown, my wife and I decided to take the pool down and purchased a hot tub. Foolishly, we did not buy from Royal Pools and Spas and spent 6 months with ongoing water problems… It was brown, cloudy, unstable, and uninviting… a huge disappointment after such an expensive investment! In desperation, we sought the help of Royal Pools & Spas. The results are amazing! Laura D. analyzed our water, set us up with the proper chemicals, and MOST IMPORTANTLY, took the time to fully educate us on the proper procedure for balancing the water and resolving our problems. Our spa water now looks spectacular! The real lesson we learned from our experience is to always trust Royal and their knowledgeable staff! We wont be going anywhere else!

I have been working with Royal Pools for the past 2 years. The service they provide has been wonderful. Whenever an issue has popped up, they have been incredibly accommodating with solving the problem in a timely manner. And I have to say the employees, from the person who answers the phone to the service tech who comes to clean my pool, are so pleasant and professional.

I just wanted to let you know how grateful I am for the help you gave me
right before Royal Pools closed for a Christmas break. William came the day
before you closed, and thoughtfully went through all the basic
troubleshooting steps before deciding that it needed a new motor. I said
«well, I guess you’ll be back after the holidays» to which he replied «nope,
I actually have one on the truck.» He installed it as it was getting dark
outside, it worked, no problems since, no return visits — I am extremely
happy with how this all worked out, and think William did an excellent job.
My spa has been running fine ever since.

I have been a customer of Royal Pools for many years. They provide excellent customer service along with the best products available. The staff are all extremely knowledgable, friendly and pay attention to every detail. I have used them to service my pool, and they have always done a superior job in maintaining my equipment. The chemicals available in the store, are high quality, keeping my pool well-​balanced and sparkling blue. I would recommend Royal Pools highly.