Chase Bank

I have a checking account with this bank as well as 2 credit cards. I rarely use the cards, and have never made a late payment to Chase. While checking my online banking balances and paying bills I noticed that one of my credit cards with a $ 800 balance went from having a credit limit of $ 20,000 to a limit of $ 2,000 WITHOUT ANY WARNING — thus damaging my credit as the card is now considered to carry a high balance.
This is extremely poor business and customer service. I feel I have no options, as every bank seems to use the same unfair practices and everyone in this country now has «bad» credit as a result. Unfortunately, people need to use banks (can’t pay cash for all of your bills!).
This is extremely outrageous. Something must be done about this. I know people who have had the same happen to them (with Chase and Bank of America) and they found that they were suddenly «over their credit limit» and charged a penalty on top of it!
Roberta of New Haven, CT Dec. 9, 2010

Chase banking is okay, but this branch is great.
I’ve had several instances where I purchased plane tickets and they doubled charged me. The staff were really friendly in getting that fixed for me in less than 24 hours.
Also, there was another time where I lost my 5 grand check (it was in my folder and someone stole it) when I closed out my CD account. They were really patient with me and worked with me to stop the original check and reissue the same check of the same amount without any charges.
I really love the staff here, so a big shout out to them! A really friendly branch.
Also, when its fucking snowing outside, they allow you to go inside their atm rooms via your debit/​credit card, which is nice when you don’t want to pull money out in the cold or when its night time and the streets are shady.