Jordan’s Furniture

there was an employee named Jill i didnt not like the way she talks to her staff her language as a team leader towards her associates was very bad if i was in charge the girl wouldve been fired she was also paying more attention to the ticket booth than the coarse she sucks as a team leader

We live in NYC and needed light colored dining chairs to match our teak table, but didn’t want to spend hundreds of $ for teak chairs. We were looking for side chairs with cushions that were comfortable, sturdy and looked good. We looked at Macy’s and found nothing. Most chairs came in only the colors on the floor, and most were dark, and many had no cushions.
My sister, who lives in Connecticut, mentioned Jordan’s Furniture right on I-​95, near I-​91. We stopped there on the way back from visiting my sister, and found beautiful chairs.
What we love about Jordan’s? Everything! Loads of parking, easy layout to find e.g. living vs dining room, etc. Plenty of staff are walking around, but they leave you alone unless you ask for help. Very low pressure. We walked around slowly, tried all the chairs, and found some we liked, but with no cushions.
Just as I said to my husband «now we need help», this GREAT salesman, Chris Daniels, walked by, and I said «can you help us?», and he said «Of course. What can I help you with?»
Boy does Chris know chairs!!! He confirmed that the chair we liked was sturdy and would hold up, and showed us why (bringing in other chairs and comparing the pros and cons of each. Chris said, YES, you can get it with a cushion, YES, you can get it in different colors, YES, you can get delivery/​setup to NYC (for an additional price). In fact, Chris said YES to everything we asked for! And he really helped us pick our the perfect color that would match our table, and the perfect cushion for the chair.
So, we are now looking forward to the delivery of our 4 custom-​made end chairs coming soon, for a very reasonable price. And they estimate they will get the chairs in a few weeks, and then call us, so we can schedule the delivery.
So we say YES!!! to Chris Daniels and Jordans!

We visited Jordan’s this past weekend for the first time with our daughter and son-​in-​law who were looking for a sofa console table — We loved the spacious layout of the store, the quality of the furniture, the many accessory items, and the pricing. Bryan our sales consultant was very accommodating in helping to locate a piece of furniture that would meet their needs — Bryan was likeable, friendly, knowledgeable, but not suffocating like many consultants in furniture retail. He gave us space to look and think and not feel pressured. The «kids» found a great table, and in addition, a wall unit, wall art and a mirror — they were extremely happy with all their purchases. We also had a chance to visit the amazing adventure rope course and grab an ice cream before checking out. All in all a very pleasant shopping experience; we will definitely come again!

Way overpriced furniture but I like the ideas, inspiration and Food. Love the pizza, ice cream and water displays.

Chris daniels is the best sales consultant I’ve ever met. He was extremely helpful, knowledgeable, and most of all– he made the experience fun! I’ll definitely go back to see him next time.

In terms of shopping — the displays, layout and employees were fantastic! Great flow, personable not pushy sales reps, and some great staging ideas I was able to bring home. I would buy furniture here I’m just not in the market at the moment.
We ventured here for the indoor ropes course. Awesome, and overwhelming. My 9 year old lasted less than 5 minutes and we were in no way offered any sort of refund, discount or ice cream cone. It was really a wonderful way to literally throw away $ 30. I brought her and her friend who had a gift card, but the computer system here can’t even tell you the balance of what’s on it? Never encountered that before, luckily it covered his run.
I don’t blame the place for my kid having big eyes, but she was terrified — and I spent a ton of money on nothing. It really put a bad taste in my mouth. More than a half dozen employees saw her crying.
The second child in our party couldn’t figure out how to get down — with the stadium quality sound system I couldn’t scream loud enough, and the employee in the «climb it» area refused to let him use the stairs closest to him because that’s «not what they’re used for» and the other employee on the ropes course was chatting away with what appeared to be his buddies to notice us trying to wave him down.
There is nothing like this around here so I get the absurd cost but I guess it really is a one and done type thing. It really is a sight to be seen though. Light shows, water shows, it’s the obstacle course you always wanted to run through watching Family Double Dare in ’94.
I think the employees here could use a good chat in customer service and observation. Their responsibility is not helping my 9 year old conquer her fears, but it is their responsibility for guide a 9 year old off the course if he’s stuck. I’ll share that with my friends.

Jordan’s Furniture is the best! If you’re shopping for bedding, only go to Jordan’s Furniture! No need to go anywhere else.
I have to start off by saying that when shopping, my boyfriend and I like to be left alone and do not enjoy high pressure sales. Well, we stepped into the sleep lab at Jordan’s and we were pretty quickly greeted by a «sleep consultant». I was polite and tried to blow him off, but he asked if he could just show us something to better direct us and save us time in our shopping experience, so we gave in.
Boy am I glad we did!
Mark, our sleep consultant, had each of us lay separately on their technology advanced bed model to find each of our pressure points. He was then able to find a mattress that suited both of our different needs. Aside from finding the best options for our different pressure points, my boyfriend prefers firm and I prefer plush and Mark was able to find 2 beds that we both liked and one that we loved! And none of them were the most expensive options. Jordan’s policy is to find the ‘right’ mattress, not the ‘most expensive’ mattress for their customers.
It’s also a super clean place to shop for bedding. They offer napkin-​like covers for the pillows that you take with you to each mattress you try. They also make sure to supply each customer with the ‘right’ pillow for each individual and that’s the pillow you use while trying each mattress. My test showed that I sleep with a lot of pressure in my neck and shoulders, so Mark suggested I try one of their «perfect-​firm» pillows for me. By the way, this was yet another aspect of their process that did not seem at all «salesy», but more so finding the right fit for me to achieve a better night’s sleep. I typically buy inexpensive pillows from Target or somewhere similar, but having been told by doctors as well that I hold a lot of stress in my neck and shoulders, this was another reason I trusted that my sleep consultant was not just trying to sell me an upgrade.
I almost forgot about their protection for mattresses! They suggest you purchase one of their mattress covers with your new mattress. It is a thin mattress cover that is waterproof and as long as your cover is on that mattress, you are completely covered against stains, spills, etc. For ten years, as long as that cover is on the bed and you stain it, their service will come out and clean it, and if they cannot, Jordan’s will send you a brand new mattress!
Well? We started out our day unsure of whether or not we would find the right mattress for us and left Jordan’s feeling great about our new purchase! I highly recommend Jordan’s Furniture and ONLY Jordan’s Furniture for your bedding needs.

Update: I changed my rating to ⁵⁄₅ since the store’s rating shouldn’t have to suffer for my family’s situation with one employee.
I like Jordan’s for its positive and attractive change in the Long Wharf scene and for providing an alternative to Ikea; although, objectively, Jordan’s items seem to be better quality and pricier. Plus, ‘It’ is a wonderful addition and it seems that the parking lot is always packed with visitors to the store and It!
To get to the center of my ²⁄₅ rating, I would have rated Jordan’s 5 stars, but my customer service experiences with one employee, salesman Mark in the Sleep Lab, makes me hesitate to do so. From first introduction, Mark was a decent and knowledgeable salesperson, but after encountering his unprofessionalism from a return and taunting during a following visit to the store, I was a bit shocked and disappointed with Jordan’s.
Here’s the story if you wish to hear more about my encounter with Mark: After purchasing some pillows, I found that I had an allergic reaction to something that I contacted in the Sleep Lab, whether it be a mattress or my pillow – it’s difficult to tell because these products contain numerous chemicals from production, curing, washing, or potentially from other visitors (the floor samples). The pillows never left the Sleep Lab because Mark kindly held onto my family’s purchases, while we browsed the rest of the store. After noticing my allergic reaction and suggesting a return of my pillow to Mark, Mark kept stating that the store does not accept returns of any sort and he kept challenging my allergic condition by suggesting that it came from something else. This went on for a while as he kept going after my situation in a very condescending manner. Eventually, he said he would notify his manager, who was away. Once the manager returned, the manager processed the return immediately and smoothly and was a great help. From there, Mark needed to bring me over to the Customer Service counter to complete the return. Throughout the whole process, Mark kept asking the representative, «Does this affect my CSR? (or some sort of abbreviation like this)» without fully focusing on the completion of the transaction. After that was finalized, Mark just brushed my family off. This didn’t bother me much because the return was completed, but the overall professionalism and customer service skills of Mark were questionable in my opinion in this incident. Unfortunately, this didn’t conclude our interactions with Mark.
Since my family and I were still in the market for mattresses, we visited Jordan’s again. Even though Mark was available, we chose to work with another salesperson, Paul, who was a great help and professional. Throughout that visit, Mark kept taunting my family at various times, whenever he passed by, by stating in a mocking tone, «You guys really missed me, huh?» At one point, he brushed past my father near the bedsheets section of the store, where the salespeople desks are. I understand that the space is narrow and that my father is on the heavier side, but he never said «excuse me» or anything. To say the least, this was bizarre.
I understand that sales is not an easy occupation and certainly, the act of not using the same salesperson is a bit of an implicit critique, but Mark’s questionable customer service skills and behavior make my family dread going to Jordan’s. I’m not looking for any sort of action since these are the actions of only one employee, but I was taken aback by my experiences with Mark.
Ultimately, I realize that I open myself to the court of public opinion by sharing my story, but this has been cathartic. Thanks for reading through this essay if you found the time to do so.

If you’ve read my Brownstone Quarry review, get ready. this one may seem similar!
First, let me say, brilliant idea to create an indoor adventure for kids (and adults) at the back of a huge furniture store. You’ve just created American nirvana — food, bright lights, loud music, ‘exercise’, happy kids and BHG magazine style furniture by the acre all away from the sunlight in a windowless cavern of a building that frankly could house military equipment or road salt otherwise.
There is no question that for every 4 or 5 kids on the ropes course they were NOT selling a cheesy coffee table, but no joke, I am quite sure they DO sell plenty of furniture.
We were NOT there for the furniture. We absolutely just came to entertain our kids for ?? an hour? Two hours? on a rainy winter vacation day and we knew going in what the prices were and what the reputation for the lines and waiting were. We had heard that the line was horrendous if you didn’t get there right at opening, and this proved to be correct. We took some back roads to avoid I95 and pulled into the parking lot at 9:50 a.m. and there were only a handful of cars. We snaked our way through the displays of crappy modern and weird chunky rustic furniture that looks like it literally fell off a Pinterest page to the Las Vegas-​y water feature and pink lights at the back of the store. The music was loud, but I didn’t find it to be as offensive as some other reviewers did. Perhaps they got that memo and took heed.
Here are some points and takeaways that I’d be looking for if I were a mom:
-$ 25 gets you unlimited access to the course and an extra $ 5 gets you a ‘jump’ from the top when you are finished. *** However! This is sort of a joke because you are really just lowered down from the top… there is no foam pit, no trampoline, no net, no free fall. You are hitched the whole time and when it’s time to come down, you pay $ 5 for them to lower you down like you see at rock climbing places, or you skip it and walk the hell down the way you came up.
–Once you come down YOU ARE DONE! They warn you to go to the bathroom first yadda yadda because you will not be allowed to go back up once your feet hit the cement. Kid’s thirsty? Too bad, they’re done. Have to pee? Too bad, they’re done. Got something in their eye? Too bad, they’re done. Junior got pissed at the slacker in front of him and came to tell you? Too bad, Junior might be pissed even more now because he is done.
–It gets crowded up in the ropes course too. I saw plenty of bottlenecks around the ziplines and at the waypoints between each traverse. You are able to go around people at the intersections but it’s awkward. My daughter had a little kid that would hug up to her at each intersection and was holding onto her shirt etc. and she felt like she couldn’t get away. Some staff member suggested to them to go up the stairs and keep going… head deeper or higher since everyone just starts at the first traverse section so they would have more space to move and not get stuck behind people. At this point, the place was really getting crowded so this would be good advice if you are an early bird…
–as for wait times, there was a significant influx of people right after opening and it lasted about an hour where there were probably 100 people in line. However, like Brownstone, once the original flood came in, it quickly subsided. After about 2 hours, everyone came down to get water and lunch and to go pee, then there was virtually no one in line.
–My kids are adventurous and like ziplining and ropes course and cliff jumping in the summertime, and they liked this place. I think if they could’ve come down, had a drink and maybe a slice of pizza, they would’ve gone back up for another hour, but that wasn’t an option. With that, they lasted about 1.5 hours up there, and came down happy, but thirsty. I wonder how hot it would be in the summer… they all mentioned it was ‘much warmer’ up in the course than down on the floor, which is partly why they wanted drinks so bad.
So, for the $ 50 I paid for two kids I’m not sure we’d go back anytime soon, but if you find that price to be something you can do more often, have at it.
As for the furniture store, we did detour through the Living Room section just for kicks. Impression? Cheap. Unimaginative. Canned home fashion. Why any decorator would purposefully choose to hang a two-​paneled piece of artwork over a couch off-​set from each other (one higher than the other) is completely beyond me! Even Nate Berkus knows that. Have you ever looked at ANY magazine at all? Why would you allow not only shoddy hanging of your crap artwork, but also allow it to be crooked on nearly every single wall? I felt like I was at Railroad Salvage. Sorry. I’d prefer to give my business to Fairhaven Furniture on the other side of town. THAT place would get my furniture money in a heartbeat.

Woah! This place is super fun for a furniture store. It has the worlds largest indoor ropes course, pizza and ice cream and cute furniture everywhere. My boyfriend and I went for the experience of just looking around, but we would come back to do the ropes course. And eventually we might even come back to buy furniture. It’s just a fun experience and I like how they make the typical experience of buying furniture fun and unique.

Overrated much. Is this what our gscia really considers an enjoyable past time?
Can you say «Overpriced everything»?
Definitely not interested in paying $ 30 per person to walk in a single file line across a bridge.
Sorry, nice try though.
We did have a drawing competition that I definitely won. … Those pencils and pads of paper are for drawing competition, right?
We did get to watch the end of the Virginia /​Duke basketball game that Duke ended up winning by 1 point with a last second buzzer beater.
Great times were meant to be had!
Just not in the mattress department, fun is not allowed there.

Ok. The atmosphere is fun and entertaining at IT. I took my daughter so went directly there. Every person who works here is friendly. But I want to especially comment on the pizza. Blaze. It is one of the best individual pies I’ve ever eaten. I ate the red vine and its light and flavorful. My daughter had the pepperoni. Both excellent. We will back! Oh I would have loved to sample the ice cream as they serve sugar free coffee!!! Wow!!! Next visit…

Ok this place is plenty big.
I got there early on a Saturday and got a good parking spot. But unless there’s another lot I didn’t see when the place gets crowded it could be tricky to find a spot.
Music selection is odd and kind of loud when you would expect it just to be background noise.
As a furniture store it’s maybe a notch above Bob’s or Raymour & Flannigan and such. There’s a huge selection of stuff but I couldn’t find what I was looking for (not surprising since I haven’t been able to find the perfect sofa anywhere else so far either). Overall the price point is at the low-​to mid level.
The salespeople were somewhat less sharky than at some of the other furniture places I mentioned, so that’s good.
But less discuss the real reason people go to a furniture store: The zip line course! The pizza joint! The fountains! The ice cream shop!
Well maybe not but sure enough there they are.
Luckily you have to walk all the way to the back of the store to find these things so it’s easy to ignore them if you just want to shop for furniture.
I didn’t eat any pizza or ice cream as it was still early. There were a million little kids on the zip line course. And how could I forget the fountains. It’s just like being at the Belligiao. Overall it seems like a place where parents dump off their kids while they shop, which I guess is the point.
Overall it’s worth checking out if you need furniture at the lower to middle price point.

I don’t know how this could not possibly be a five star rating… Jordan’s to me is the best furniture store on the planet even though I can’t afford any of the furniture. Be honest I didn’t even come for the furniture this time. My first experience with Jordan’s was in Rhode Island where I stopped at the Warwick location while on vacation and was looking really just to waste some time. I ended up finding out that they had a water laser show indoors with theater seating that was free so why not give it a shot. It was cool. Definitely good entertainment with the water most projector. Unlike any other furniture store I’d been to. And I find out they’re building one in my home state not too far from me. I could tell from the highway was huge but had no idea that inside was «It.» Aside from being a full-​blown furniture store, they have the world’s largest indoor ropes course in the back; complete with a bungee jumping section and kid’s obstacles. Seriously — how awesome is that?! It was a bit more pricey than I was expecting at $ 30 for the full Monty and the line was no less than an hour wait for tickets and actually getting started. But it was a lot of fun and everybody enjoyed. Also they have do-​it-​yourself pizza provided by Blaze and an ice cream stand with like 30 different flavors. Five stars well earned!

I would have happily given five stars if the music playing as you enter and exit the store wasn’t speaker-​crackling, ear piercingly loud. It was so loud the Bose speakers couldn’t handle it. It literally hurt my ears. I’m a young (ish) woman. I can typically handle loud, but this was just plain obnoxious, unnecessary, and uncomfortable, not to mention it woke my sleeping seven month old as we walked toward the entrance.
My experience inside the store was pleasant. I was sofa shopping with my mother and she found exactly what she was looking for. The customization process was fun, and our sales person (George?) was really great. I liked that we were allowed to browse until we were sure we were ready to make some decisions without 47 sales people on our backs.
But that music… good god that music! Please turn it down a few decibels. Please!

I’m happy to report we did hear from the store manager the morning I posted this review. Sorry for the slow update! More or less they are proactively trying to improve security so for now I’ll update to 4 stars. More to come, I’m interested in going back sooner than later (even if I never go alone). :)

Jordans appears to be slowly taking over the country. Well maybe not exactly the whole country. However with seven locations spread over New Egland it’s perhaps just a matter of time before stores pop up down south and out west. As a Berkshire & Hathaway owned company their growth is probaby destined to take off. Yup that’s right, they’re owned by Berkshire & Hathaway. That’s Warren Buffet’s investment company. That’s big money backing this store.
And it probably takes big money to pull off this New Haven location. Especially when they have a large scale zip line recreational course in the rear of the store that rises over four stories. Yup, that’s right. There’s a little bit of Disney World going on in the rear of the furniture store. I guess they figure furniture shopping can be a fun experience for the whole family. No surprises there because that seems to be the general trend of these big box furniture stores. IKEA started the trend and Jordan’s perhaps copied it. But instead of just offering ice cream and pizza like IKEA, Jordan’s took it a step further and added entertainment too. Heck maybe pretty soon these furniture stores will be hosting movie theaters and go-​carts.
Anyway, the whole operation is fairly impressive. At least it was for me, for a one time visit. I doubt anybody will go to the zip line course repeatly, especially when they have to pay $ 10 to $ 30 every time to run through the course. I suppose it would be pretty nice to do at least once though.
The furniture store is OK. Just OK. Yes it’s kinda large, but it’s not totally mind blowing large. The furniture quality seems to be a mixture of high end stuff and low end stuff. Nothing really jumped out at me saying «You must buy me!» Actually I found a lot of the furniture and décor (the paintings and vases are for sale as well) to be somewhat boring to my taste.
PS: The pizza is pretty sucky. Eh but who goes to a furniture store for its pizza? But then who goes to a furniture store for its zip line?

Love love love this store… One word to describe it «shopertainment».
The experience on the whole makes it worth a visit .
Furniture for every room, while you are looking for the big ticket items don’t ignore the small knick knacks displayed through out the store. some unique, some expensive… to name a few,
The rocking bed is like being cradled to sleep, something I wud love to have.
One other thing I liked was the shuffleboard, that wud be a gr8 buy for the gameroom someday.
The display for spill «peace of mind protection program» is so real, I actually thought it was.
One more thing to do during CT winters.
More on the most raved about «IT»:
The house of the largest indoor rope course … 60ft high 4 levels, beware, if ur zip-​lining over the light water show when the water is at its peak ur sure to get wet… The free fall jump is the best (with the onlooking crowd cheering u on, makes it all the more fun).Its a long wait for tickets (a max of 30 $ depending on wat u choose to do) or for ur turn on the course but well worth it. Keeps the kids happy while u get to shop it’s a win-​win for all.
I love the make ur own fast fire pizza (thin crust) «sub-​way style» choose ur sauce, choose ur cheese choose ur toppings… bla bla.
I would also recommend the death by chocolate icecream, trust me the small scoop is anything but small.

If you think IKEA is overwhelming, don’t go to Jordan’s! I have been looking forward to my first visit since it was announced that Jordan’s was coming, since my father worked at the old New Haven Register and I had been visiting since I was a baby. Walking in, I was completely disoriented and couldn’t tell you where any of the offices had been before!
Anyway. I really like the set up here. They have clearly marked doorways for each room of your house, so you know where to go to if you’re looking for something in particular. Most of the rooms lead into each other anyway, so you’ll find yourself looking at dining room tables even if you started in bedrooms. I’m not sure how you purchase decorations (it isn’t like IKEA with a marketplace) but I left with some inspiration for my own home.
I wasn’t super impressed with the Sleep Lab. Our saleswoman «jazz“ed me with the machine that tells you your pressure points (although, really aren’t they the same for most people?) and tried to sell me a mattress. I told her what I was specifically looking for and she told me I needed something different. We then narrowed it down to 2 and I asked for her card so I could think about it and come back and she kept trying to close the sale. That turned me off to coming back and working with her.
We also checked «IT» out — the gigantic ropes course/​restaurant/​water show. I am seriously considering taking a day off from work to avoid the crowds so I can go play on this. It looks like a lot of fun and is a great distraction from the monotony of buying furniture.

We went into Jordan’s and met one of the founders. That was kind of cool. The process was smooth and we ordered a couple of mattress foundations and a bed frame. That all went well. The store has a lot of things we liked in it. The selection, price spread of options etc was really good.
BUT, what I found really different wasn’t the pizza, the ice cream, the ropes course, but rather I found the delivery and set up AMAZING.
We had to change the date at the last minute.
Then when delivering the bed products it was different.
They were so professional, white glove, courteous and helpful. The process went smooth but their attitude about placement to exactly what I wanted and their communication was EXCELLENT. I got a call, «we are 30 – 40 minutes away,» another call «we are 5 minutes away.» This is pretty much the area in buying things that I am always disappointed in, Jordan’s got an A.