The UPS Store

They took my package, but then a month later when the package still hadn’t arrived at its destination, said that they never received the package. They also voided the shipping information so I couldn’t track the package. On top of that, they don’t answer their phone during business hours. Will never ship from here again.

DO NOT trust this UPS store to deliver your items safely. They broke my large suitcase beyond repair. They WILL NOT be careful with your belongings, and even if you file a claim, nothing will happen. I have been waiting/​repeatedly contacting for FOUR MONTHS.
The long story:
In August, I shipped a large suitcase full of clothing from New Haven to NYC. When I picked it up at the lobby of my apt building, the suitcase handle on top was completely broken (torn off, leaving sharp edges exposed, etc.). The doorman told me that the delivery person just left it there without saying a thing about its condition although it was insured for about $ 100.
Following, I called the UPS Store and was told to file a claim with pictures of the broken suitcase through e-​mail. I received no response. I e-​mailed again in early November and was told that I would have results in 5 business days. Over a week later, there was no word and I e-​mailed two more times in November but have heard nothing. I have just called during service hours and was directed to voicemail.
The UPS Store clearly does not actually «insure» anything or take seriously its job of delivering items safely.

I would give ZERO stars!!!
Extortion of undisclosed fees to receive packages.
No response from the owner. Typical rogue franchisee idiot
He could care less!
Pathetic disgrace to the UPS brand

This place is above average in many respects, and I desperately want to like it, but it just falls down in so many other ways that I find myself wondering why I’m using them again, sometimes.
I’ve shipped thousands of dollars worth of dry ice shipments from UPS and FedEx stores all over the country and this is the only one where they positively insist on tearing my package open to inspect the dry ice amount, compromising the contents, and then want to charge me for resealing it.
I know the dry ice limits and other shipping regulations better than they do, as evidenced by the fact that 3x now they’ve kept me waiting 15+ minutes to inquire about standard shipping items on a hotline as opposed to looking at the FAA website or other up to date resources. Every time I come in it’s the same song and dance. It’s also hard to believe they don’t send these items regularly.
There’s no institutional memory here, and many of the younger employees aren’t comfortable doing simple shipments. They often favor older male customers who are being difficult over other patrons who are waiting patiently and being decent — I’ve seen them lose business this way twice.
This place is okay for what they do. Expect a wait, inconsistent service, and some frustration in dealing with them. Still, all of my packages have gotten through.

Good: Can get the package to CT in one piece.
Bad: Lies about timing of when package is to be delivered. Paid «UPS 2^nd Day Air®» and refreshed my tracking every hour. Took them a whole twelve hours to change the status to «Emergency conditions beyond UPS’ control.». It’s not even snowing, roads are pavement clean as can be. The package should’ve been here since morning yet they left New Haven for last (as always). This goes for the store in Orange also, same lazy drivers that don’t deliver on time.
My sister & I would get our expensive packages stolen from USPS, so we switched to UPS. Guess it’s time to try Fedex…
This never happened in Texas.

They charge for everything here: $ 1 minimum charge for using their tape, for anything and everything. This specific UPS store. Try it and you’ll know what i’m talking about.

THE GOOD: centrally-​located with free parking in their own lot.
THE BAD: expensive, limited hours, and no 24-​hour access to your box.
THE UGLY: it took them over 3 months to provide me with a key to my box! The staff kept promising that I’d get one, but had an excuse every time I came in. There was no excuse for this.

Excellent customer service from Adrian! Extremely friendly and helpful, and those are hard qualities to find in customer service. He deserves a promotion. If I had a company I would offer him a job.

Super friendly and efficient UPS store. I went there to get some documents notarized for a visa application. They ended up helping me with other things I needed.