New Hope Cyclery

I had a minor issue and stopped in. They took care of it on the spot. Thank you. Very knowledgeable staff and great service.

Some of the worst service I have ever received. I took my bike here for a tune up, some specific things I had mentioned was that something seemed wrong with the headset, when stopping the front of the bike would jitter. Another thing I had requested was for the batteries in my speedometer be replaced. I asked for him to check out my rear breaks. Lastly I asked for him to adjust the gearing so it was a little more on point.
It looks like he adjusted the gearing slightly, the front gears shift a little better. It looks like he also cleaned the bike off a little. as part of the tune up he likely greased the bearing points. he also replaced my rear break pads and bled the brakes (hydraulic brakes). He also replaced my chain and bled my front breaks (even though it wasn’t needed).
Now he didn’t replace the batteries in my speedometer, even though I had requested it. It doesn’t seem like he did anything with the steering headset as it still jitters when I stop. He did not contact me about bleeding the front breaks which did not need to be bled, there was nothing wrong with the front breaks aside form possibly needing new pads. He did not contact me about my chain being replaced, and now suddenly I cant use the last 2 gears of my rear cassette because either this new chain skips all over the place or the rear shifter was adjusted poorly.
worst of all he quoted that the service would be done with in a week, a week and several days later I contacted them and it seems like absolutely nothing was done with my bike. I had contacted him on a Tuesday, I would not get my bike back till that Friday.
With my headset still jittering when I stop and now my chain skipping all over the place whether its in ⁸⁄₉^th gear, ¹⁶⁄₁₈^th gear, or ²⁴⁄₂₇^th gear, my bike feels less safe than when I took it here.
For the safety of bikers I do not believe that the person who worked on my bike should legally be allowed to work on bikes.
9÷5÷14 Update
after a longer ride ive noticed a clear improvement in the jittering of the head set, it does seem like it has been tightened up but may need to be replaced. on the other hand the chain skipping has moved on to just about every gear on my bike so while heading up hill on my way home yesterday i decided to record what i am dealing with:

Visited for the first time today. I truly had an awesome experience. The staff is super friendly and they are very knowledgeable. They were able to help me pick out what I was looking for and within my budget.

Great staff that is very helpful. Service technicians know what they are doing and the owner helped me select the perfect bike for my son and I to use.

Super nice and helpful staff that help provide all you need for the day. Could communicate the operating hours better, and the procedure for after hours returns.