Mavis Discount Tire

The whole staff was friendly and knowledgeable. Place was kept very clean and the service time was good. Will highly recommend to anyone living in the Mineola/​new hyde park area!

Had an insidious slow leak that would take the tire a week to deflate. I suspected the valve because inspecting the tire revealed nothing. So off to where I bought it (and my favorite tire place)… MAVIS by Denton Ave. Kurt immediately identified me as a previous customer (lic. plate) and updated the car’s mileage. The wheel/​tire was quickly passed to the staff, behind the glass. It was close to EOD (End Of Day) but Kurt still had enough courtesy, and energy, to strike up a conversation. His Mercedes 450SEL is a beaut, and 26 years young! As a fellow car-​guy, we definitely bonded. He could have easily shown me the ‘chairs by the TV area’, but he didn’t. He knows how to please customers and what it takes to retain them. Impressive. It turned out that the tire had a tiny nail (with no head) deep in the tread. This is the difference between amateurs, like me, and pros! Also, not only did they fix the problem, they REbalanced the wheel! Listen up Pepboys, Firestone, etc. — THIS is how you get and keep customers, because I can assure you, the ‘experience’ (good, mediocre or bad) is not just ‘remembered’, it’s broadcasted.

Been to other Mavis stores and was always greeted politely. Called this one up to purchase some new tires… needless to say I will not be going there anytime soon. Very rude salesperson on the phone.

EXTREMELY DISHONEST BUSINESS PRACTICE AND BAD CUSTOMER SERVICE.
The manager forced me into buying something my car didn’t need. The work was also not done right.
I brought my car into this Mavis shop to change my front brake pads on 10÷13÷15. The manager checked my car and insisted all four brake pads and all four brake rotors are terribly bad and not safe. My rear brake pads and brake rotors were changed brand new a year ago at another Mavis Discount Tire shop (ironically) located at 275 Franklin Ave, Franklin Square, NY 11 010 and only had a couple of thousand miles on them (Mavis has all the records in their system). It is normally agreed by auto repair industry that brake pads shall last 30k-​50k miles and rotors shall last three times longer than the brake pads. There is no way that the rotors and brakes can be «completely worn out» after several thousand miles. The front rotors looked good as well.
I doubted the rotors and rear brakes were bad as he said. But he insisted and forced me into buying them. He didn’t even give me any option to choose from. I was not wise enough at the shop and said ok. I had another mechanic look at my car and he said it is completely not possible that the brakes and rotors were worn out after thousands of miles. I called to ask my parts back for an inspection on the same day but they were closed. I called again next morning (10/​14/​15)， but they said they already threw everything out.
In addition, this shop over charged me for the rotors compared to the last Mavis shop at 275 Franklin Ave, Franklin Square, NY 11 010.
My final bill was $ 347.57. What I needed was only the front brake pads that were worth $ 59.99. It is almost certain that the other parts he forced to sell to me were completely unnecessary.
Moreover, my rear brakes had no problem at all before. However, after they changed new rotors, I can often hear slight metallic grating noise from my rear brake. I brought the car back but the manager insisted there was no problem.
I complained to the regional manager but was not able to obtain a resolution.

About 2 years ago, I bought 4 new tires online from a tire discount place. What made me by them online was the great price, no tax and free shipping to my door. For a few $$ more, I took out a tire insurance meaning that if anything happened to the tires, I would get a tire replaced for free because I’m covered.
So, last week I hit the side of the curb and ripped the tire. A local tire repair shop suggested to not drive on it and get it replaced as soon as possible.
I called the online tire place I originally bought my tires at and explained what happened. They said Not a Problem! You are covered under the insurance program! After checking their warehouse, they saw that there was not one in stock and won’t be in for 6 days. I explained that I didn’t want to drive on my bad tire in fear of a blowout. (With me so far?) They told me to buy a tire at a tire place of my choice, send them the receipt, and I will be reimbursed the full amount of the tire.
A friend of mine recently went to Mavis discount tire and said they were cheap and pretty good, so I decided to call. While on hold, the message I heard was «at Mavis discount tire, we will beat any online price or warehouse price». They came back on the line and I explained my situation. The very next day I went to the Jericho Tpke, New Hyde Park location for my new tire and they did a pretty good job. The price was $ 180 for the tire plus balancing.
I showed them that the tire discount place I originally bought my tires from charged $ 139 for the tire and according to the Mavis on-​hold recording, they will beat any price… I showed them the online price from my original tire shop and told them that they must beat it or at least match the price. $ 139 to $ 180 is a pretty significant difference. The manager at Mavis did not match or beat the price at all but did take $ 23 off the tire price. They did a pretty good job at replacing the tire and off I drove, good as new.
So you might be asking yourself if you’re going to get reimbursed the full amount paid for the tire, why should you care what price you pay? …
It’s the principle. If Mavis claims to honor or beat any online price, and after showing them proof of the online place I bought from, I felt they should have matched the $ 139 price. The on-​hold recording is false advertising because I just proved that they could not match the price at all.
This particular Mavis shop did a great job, but the Mavis company policy did not.

Hassan was very unprofessional and had me wait for an extra hour. Tire just needed a patch up from a nail but he took all the tires off without any explanation. Wasted a good time on a Sunday because he was lazy. I will never go to another mavis. So dissatisfied with the service.

This was the closest auto shop to my apartment and since it was a name brand with multiple locations all over Long Island I figured it had to be decent.
As always, prices are negotiable on everything, even if they say they have to speak to a manager (who never seems to be there). In my experience they’re willing to take anywhere from 10−20% off if you ask for it.
They do decent work at an average pace. Staff could be a bit friendlier, but it is an auto shop we’re talking about.

I’ve walked into many Mavis Discount Tire establishments, always discovering that no one is at the front desk to assist their customers promptly. I was in need of tires and as the mechanic/​serviceman noticed me across the glass window, he asked what I had wanted. I wish that I was welcomed first, but that’s okay. In a way, his tone was condescending and I was somewhat offended because in a way he was extremely rude. He was talking to me as if I was ignorant. It may be that he was judging me in terms of my age, but that is unacceptable. As I picked out the tires I wanted. He was very patient in assisting me, so thumbs up to that.
However, they did not breakdown the invoice before I purchased the tires. Apparently balancing is not included on the price he gave me. I was extremely ticked off once I had discovered that he added on the extended warranty without my permission, so I had paid extra for something I did not want. I didn’t notice this addition until after I left. I find it somewhat unprofessional to add on a purchase without my approval. Please be careful with what you’re paying. Verify with the mechanic and run the breakdown.
Overall, they got my tires on quickly, but customer service was very poor.

Great service good prices and real honest staff. My car was making real bad noise I thought I needed brakes and after inspection the guys told me I didn’t have to waste my money the brakes were fine. And still they managed to get rid of the sound and leave my car better than how I dropped it off

Ive been here a couple of times. I went here for an oil change which was $ 24.99. The oil change was decent. The second time I went for my flat tire which took so long and I agree with people that they try to make up car issues to get more money. However, they did a decent job on my car, but I think im going to search for a different mechanic.

Decent prices and «specials» but watch out for their scare tactics to try to get you to do all kinds of work you didn’t go in for and probably don’t need. They don’t see you as a long-​term customer, but as a sales opportunity. I will sometimes go to the Hillside Ave. location, but I’ll never go back to this one due to their high-​pressure tactics. I’m sure they make tons of $ by scaring folks who don’t know any better.

Great service great price. you can haggle a little as well. See Nick at the Bay Shore store great guy

This place is a rip off. Just like most of the people here, I too have dealt with them and know for sure that they try to sell you repairs you don’t need. I took my car in for an inspection, i waited an hour an a half for them to star looking at my car. The manager calls me over and tells me that I new new shocks. I told him that I just had my shocks done a year ago, so he said you they don’t look new but you need two new tires. Then he starts telling me my options for tires and prices and then he tells me i need new brakes. I told he i don’t want any work done on my car until i bring my car back to the repair shop that did my shocks. The manager at Mavis told me i need the work done to pass the inspection. I said no, I will come back when I get my shocks looked at and it’s under warranty. The manager kept trying to convince of to do the repairs, then one of his mechanic comes over and said my brakes lights don’t work. Finally, I got my car back without the repairs, when I got home i checked my brake light. They were both working just fine. So never trust anything these people at Mavis says. And when I did check my shocks with my local mechanic he said the shocks were find.
I am writing this review because i don’t want anyone to get ripped off by these guys. I think the manager gets a bonus at the end of the year according to the amount of money he makes for the company. Because they are always recommending repairs you don’t need.

Never do business with this company! They are a total rip off, take total advantage of women, broke something on my car when putting new tires in my car and I to go to Honda for them to fix their mistake. Be very very careful if you ever to go there but smartest thing to do is avoid this place. There are so many other companies you can use.

ZERO Stars — I cannot even begin to tell you the pain that this shop caused me. Do yourself a favor and go to costco for your tires and go to a REAL mechanic like OLYMPOS of Mineola for your mechanical problems. (lets just say that these idiots cut a hole in the frame to get to a bolt because they didn’t have the right tools, then the put the control arms the wrong way so they cut into the rubber covers and ruined everything)

I had brakes done in My Kisco store. They said all four rotors and pads needed replacement. They then called and told me front calipers needed to be replaced as they were frozen. This is the first time I ever had to replace calipers on a car. Toyota 4Runner with 90k miles. They also then sold me on a brake line flush. Bill was over $ 1100. I called back the next day to ask them about the rear rotors and brakes as I had replaced them less than a year earlier in December 2010. They never called me back. They also we out of stock on tires I wanted but said they were getting in a large shipment but never called to confirm. I would not trust this company and would look elsewhere for someone trust worthy.

DO NOT GO HERE!!!
I went in for a tire rotation. They advised me that I needed new brake linings. I agreed and paid about $ 90 for this routine job, waiting uncomfortably in their shop for ²¹⁄₂ hours. Immediately after the job was done, I heard a rubbing sound in my front end which wasn’t there before and I returned the car. Again, another 2 hour wait at 7:00a.m. in the morning. They showed me a piece of hardware that they said was rubbing on the rotor («it happens», they said) and «supposedly» fixed it without charge. I left and heard the same rubbing sound again. Figuring it was something more serious, I gave up on them and brought it to the dealer. The car dealer advised me that the rotor is warped and should have been fixed when the brake linings were put on. The dealer is now fixing the rotor and shaving the break pad for an additional $ 200.
Bottom line… I wasted more than 5 hours of time and $ 100…and now have the most expensive brake linings imaginable!
P. S. On two different visits, this Mavis location charged me a different price for sealing a tire on the same car (two different tires). The first price was $ 7.95 and the second was $ 24.99. When I questioned the huge difference in price he said «We probably did a more thorough job this time». It was then that I said «Time to never go back»!

His name is Delroy. He is a liar. After he told me that I needed new rear breakes, I got a second opinion to confirm that I did not. When I called up to complain, it was a waste of time.

Just like others have said… Their tire prices are cheaper than others but they will talk you into getting something else done to get extra money from you. Avoid this place, as I am never returning or reccomending them to anyone!
Their service is dead slow. I waited about 3 ½ hrs to replace 4 tires and get power steering fluid flushed which ‘I was in dire need of”. While watching the guy replace tmy tires, he stopped at the third and took a half hour lunch break, then returned to slowy put on my 4^th tire.
The absolute worst!!!

If you go to this location, you have to be extremely careful of their sales tactics.
The tires prices are good– no doubt about it, however after you buy the tires and have them put on, they will then start «finding» problems with your car that need to be fixed.
They pulled this act two times with me about my front struts– there was nothing wrong with them– they stated they the were leaking and needed replacement, plus they were past the «manufacturers recommended replacement period» (bingo, that is how they come up with the dire warning) which is what they pull to make you nervous.
I declined both times and mentioned that I thought it was a sad scam they were trying to pull and I’m sure they catch a lot of people with that act.
So– one star for tire prices, maybe another half a star for fixing flats (although not cheap they are quick) but no stars for trying to find extra repair work. I would absolutely get a second opinion before having anything repaired at this location.