Taxi Cab Service

Have used Über numerous times, consider myself a heavy user. I’m done! I took an UberX to a restaurant and it was ~$ 7.00. At the restaurant I don’t know what happened, but I requested or thought I did, and UberX to take me back. An Über Black Car showed up, I told the driver I didn’t want a black car and told him what I paid to get over, he told me I was already being charged, even before I got into the vehicle. I felt I had no choice. Same route back and it was over $ 25.00 That is just not right, especially since I told the driver upfront I didn’t want a black car. My decision is simple, back to cabs. Crap customer service, who needs ‘em!

Über is the worst service out there not only do the drivers not have proper licenses to operate as a cab driver they don’t have insurance. There prices change all of the time. do yourself a favor and do the right thing and support your local taxi company the guys who work hard and do the right things don’t support a company where u are just a number… I strongly urge everyone to stay away from über.

They are over, over price. I would never use them again. You have know idea, what you will be paying. I do not know the big hype about their service.

If you take UBER from home or for a short ride within city, it may help save few dollars and also provide more friendly driver, as most taxi drivers are not really friendly folks and just manage day by day. However, if you are at any US airport and need to get home, UBER will likely surprise you with 30−40% higher charge than taxi. My experience was mostly in Newark Liberty Airport. So as with any other service, beware and don’t fall for UBER just because UBER sounds more chic. Many of us learned it hard way since we rarely ask for fare estimate from UBER driver thinking it will be always cheaper. UBER remains my favorite option in the city, when cabs are hard to get.

I wish I could give this a higher rating since I use Über all over the country and never had an issue with the app, pricing or the drivers. This review, however, is for NY/​NJ Über. I called after landing late at night at Newark and the car service I booked previously was a no show. Even though the driver said he was a minute away, 20 minutes went by before he showed up. He proceeded to speed the entire way home, drove between lanes along 78, and when we got to my exit, he asked if he was really expected to drive 35 mph on the back roads. When I got the bill the next day I saw he charged $ 215 for a trip I’ve only ever paid $ 120 with other car services. I will use Über elsewhere in the country, but NEVER again in NY/​NJ.

This would get negative stars if I could… My acct was hacked into and I’ve sent 3 emails and no response — I found 1 number and the recording sounds fake /​there is no other # to call — Eventually I had gotten a response email that in order to reset my account I needed to provide my government issued license. In which I not so politely responded and told them they were crazy– why would I give you a copy of my government issued identity when my acct just got back from London!!! another representative responded and apologized and then said all I needed to do was reset my password — however I still don’t feel comfortable doing that because how then does that reset my account to not allow one the charge to go through from the hack and to keep my account secure– anyhow I don’t see myself using their service anytime in the near future

I have used Über numerous times. I never had a problem. The app is incredibly easy to use. The drivers have always been pleasant, the cars clean and with the GPS you can tell where the driver is and when they will be arriving.
You can easily get a fare estimate before you hire the car so you know approximately what the fare will be.
Use caution during holiday times and storms. Über will price surge. It is clearly defined when they surge but make sure you notice it.
I highly recommend using Über.

Can someone from über please contact me
I’ve been emailing and No one has responded

Was excited to find out Über was driving near me! With minimal public transportation in my town, Über has been a god send for my husband who does not drive. I used to pay a «car service» $ 20 bucks to go about 5 miles. He has now used Über a couple times and the price is less than half of that outrageous fee. They have always been right on time. My only complaint is 2x he has used them to go to work, pick up and drop off location the same but I was charged different prices each time. How’s that possible? It was under a $ 1 difference so not going to make a big deal about it just very strange. Great service, highly recommend! To be fair, 5 stars can’t be given since I haven’t actually used them myself.

This past week I tried UBER for the first time. First trip was 66 miles from Philly to Atlantic City Convention Center. My bill was $ 99 which I new in advance and was honestly a great price. The cheapest private hire for the same distance was $ 125 + tip.
The driver and experience were both great. I used UBER two additional times while in Atlantic city for short hops and again both experiences and drivers were great…
However one would «assume» the return trip from AC back to Philly would again be $ 99. Especially since it was exactly 66 miles actually 20 minutes less travel time than my initial trip. WRONG. I was charged $ 218 for the fare.
Again the driver was great and it wasn’t his fault. After I received my e-​mailed receipt, I immediately e-​mailed UBER since you can’t call them. To their credit I promptly received a reply stating «yes those are the correct charges for your return trip. Thank you.»… Which I replied again explaining that the trips were the same exact miles and shorter time spent on the road. I also requested someone to call me to discuss this further.
My last reply was sent to UBER yesterday afternoon. Since then, I’ve sent another e-​mail this morning. It is now the end of the day and still no reply… and I’m still trying to locate a phone number. If this is their idea of customer service, then I’m done with UBER.
Side note: I was thinking about using UBER as an alternative to car rentals for my entire sales team. If their CS Department is this lame, then I’m thru.

I use Über all the time now. Out of my ten trips, only one was a problem.
All my other trips, the drivers were super friendly and showed up promptly. They knew where they were going. Also, you pay through the app already. The driver tells you at the end, how much it cost (since you are just given a fare estimate with the app) and that price already includes tip!!! So no need to have cash on you!
The only time I had an issue was the driver went to the destination instead of the pick up location?! And we had a little argument over the phone because of that because he didn’t seem to understand what I was saying.
But other than that, all the other times have been awesome.

Since my last review I have received messages from people who are asking me if UBER paid me to write it. So it’s only fair to write an update since that review was based on my first trip. The answer is NO (I wish .jk!) I can’t believe how low the ratings are. I’m not sure if this is UBER in NYC but I’m writing as someone who uses it in NJ… someone who uses it religiously.
UBER has been with me when I needed a ride back home after school, in San Francisco, airport, drunk nights, and lazy days when I didn’t feel like taking the path to downtown JC. All I have to say is they are still deserving of a solid 4 stars. Throughout this time, I will say they are not perfect and I have had my issues with some of the routes the drivers choose to take. It’s convenient for them to take the longer way and one time it resulted in a $ 40 drive compared to the usual $ 25 (even after I told the driver — this way is faster)
So why keep UBER at 4 stars? I haven’t had any issues with fixing these prices after leaving a comment on the driver’s rating app. I always have someone from UBER Customer service reach out to me and look into the issue and the few times I have messaged them, they have adjusted the prices. I know when NOT to rely on Über and that’s when they have a window on the app that says SURGE PRICING. I see a lot of people complaining about this but they won’t charge you or send you an Über driver unless you accept these conditions. Prices will be 2x higher to get more drivers on the road so why are people shocked when the price on your receipt is doubled?
Ya’ll can go back to those rude, unprofessional, always late, expensive yellow cab companies but I’m sticking to UBER until something better comes along.

Beware of «surge pricing» it’s Über’s own special version of price gouging. It cost me $ 179.86 for a 15 mile ride home on New Years Eve. ROBBERY.
They do not make it clear exactly how much they are increasing the fare… Or how much the fare is AT ALL. You find out the next day when u check ur online banking.
Never again.

Risky Business! I took my first Über ride on Sunday ¹⁰⁄₂₆ with a Driver that was exceptionally nice and helpful. A cab ride from Williamsburg to Hanson place for $ 18 bucks not bad.
So I decided to send my Mother in Law home in a Über Cab yesterday since I had a great experience with the previous driver. Big Mistake!!! I awoke this morning to find a receipt for $ 131.68. This a price paid for a 22 minute, 11.68 mile, cab ride from Bed Stuy, Brooklyn to Queens Village.
I could’ve gone with a neighboring cab company but chose Über instead. This trip should’ve been $ 40 tops. As per previous reviews someone responded by saying reply to your receipt for a response, No response yet. Not sure what kind of business you’re running over there, But not even the nicest driver is worth $ 131 bucks.
Please fix ASAP!!!
To my fellow Unilocalers use at your own Risk!
Über get your act together.

Über is good. I had a good time getting a long ride for free with this promote my friend gave me
There’s always a promo code you can find with a google search or use ubersori (i think it still works)
The drivers are really quick on picking me up in Williamsburgs and initially I don’t know how to use it. I need to turn off my phone to keep it from using all the data. I actually turn it on at the end of the ride thinking I might have to do something on my phone to get out. However you just walk out and leave. I felt bad cuz I don’t really know if I should tip the driver. I think I

FLAT RATE DEFINITION: a charge that is the same in all cases, not varying in proportion with something.
HERE’S AN ADDITION FROM AN UBER REP WHO EMAILED ME: So sorry for the confusion around this surged fare. Flat rate fares are subject to surge pricing, and it looks like our fares were increased during this trip to ensure we had rides available for those who needed them.
So basically, the flat rates aren’t flat rates at all. WHY DO YOU CALL THEM FLAT RATES THEN?! The confusion is not on my part, but on yours for the vague fine print and the fact that you lie to your customers by referring to these rates as FLAT when they aren’t.
I am updating my review, unfortunately, negatively. I just took Über from Manhattan to JFK and it cost me 170 dollars! They list on their website a FLAT rate. A FLAT rate, by it’s very definition, is unchanging (CONSISTENT). The fine print states, rather vaguely, ‘At times of intense demand, our rates change over time to keep vehicles available.’ Let’s not even talk about the use of the word ‘time’ in that sentence or the alleged ‘fact’ that raising prices ‘keeps vehicles available.’ I understand demand. I know they will raise prices if there is a high demand so they can make more money. It’s understandable and I’d do it too. But at least be honest about the reason for surge pricing. People aren’t as stupid as you think Über.
The problem lies in the LANGUAGE. There is NO MENTION OF FLAT RATES THERE. You cannot call something a flat rate if it is subject to change-‘It’s a 60 dollar flat rate unless we want to triple it. Then it is still a flat rate, just tripled.’ This makes no logical sense, and on top of that, the language used in the ‘fine print’ is obviously deliberately vague as is the notion of a FLAT RATE. Do not call it a flat rate then. Or include in the ‘fine print’ something that says otherwise and says it CLEARLY AND CONCISELY.
You calling it a ‘Flat Rate’ is both misleading and a downright lie. The language of your ‘fine print’ is deliberately vague and misleading (not to mention illogical in its very structure). This has made me very unhappy with Über. I sincerely hope they can help me come to a solution with this. I am extremely dissatisfied.

Not sure why Über NYC drivers are so awful…
Perhaps because cab service in NYC is so well-​managed…
In any case, 2 out of 3 of my Über drivers INTENTIONALLY drove slow and on heavily-​trafficked streets. Both drivers ignored my requests to take better routes based on traffic (I use GoogleMaps and Waze). In addition, one of my drivers stayed in the one non-​moving lane as we watched cars fly by on our surrounding four lanes. He also slowed down to anticipate the light change from green to yellow and STOPPED at YELLOW. TWICE. When I told him that I wanted to get out and take a cab, he then drove like a normal person…
UBER NYC is a total joke. Better off taking a cab.
(HOWEVER, in DC, UBER is the best choice for rides, however. Many of the cabs in DC are shady and dangerous drivers who don’t follow traffic laws).

I don’t see any reason to take Über, honestly. Their drivers don’t know NYC as well as yellow-​cabs. It also irks me that I can’t see my ride history on my phone, nor can I see the cost of the fare while the ride is happening. That for me is very frustrating.
My last über ride, the driver didn’t listen to my directions (OR the gps directions on his phone). I’m not really sure how the driver gets so confused about where I was going… you have a screen in front of you with directions and my exact drop off address that I was required to give.
Anywho, I was going wayyy uptown, and the driver takes me up the west side (over 100 blocks on Broadway bc he wouldn’t follow my directions to take the highway), and then thinks I’m going to the Bronx. I started out on the east side — why would you take the west side to get to the bronx? He misses my neighborhood, drives me to the bronx, and then tries to drive over the GWB into Jersey. All this time, he has GPS directions and me and he just either doesn’t understand or refuses to listen. It ended up taking me over an hour to get uptown when it was all said and done.
Über’s response? A measly $ 5 credit. No bitch, I want my $$$ back.

It’s Über, so it rocks. I can’t recommend Über highly enough.
I just wish Unilocal would get its act together so it could be easier to check into Über. The only time it ever comes up is for its office in NY, requiring us to add it locally so people know it actually exists out here in the ‘burbs.

Charged my wife $ 226 for a 40 minute ride from midtown to Brooklyn that normally costs $ 40 according to Über’s own price quote or $ 30 with a traditional car hire. Unbelievably disgusting business practice, and if you do your research you will find that Über or it’s drivers (does it matter who does it?) pulls this rather routinely to customers. Stay away unless you absolutely don’t care what you get charged.
If you really need a car, have a few handy car service numbers saved on the days where yellow cabs are hard to come by. But Über is a poor choice. What a silly company. To get a few hundred bucks and lose inevitable thousands in the future. I think they know that their time in New York is limited so this is why they are resorting to despicable scamming. If you are one of the unlucky ones to get overcharged, there is no getting your money back. PayPal will not have your back on this. There’s nothing really else to say regarding this, thus pardon my short review.

Mixed review .
I love this service in LA. It works so well .
However my ride from LIC to Astoria wasn’t so easy .
1. the drivers über gps take you to the wrong address and then charge you to go to the right address .
2. the fare was doubled for same trip back .
I love the fact you can see how long the driver will be, his photo id, the car, the phone call to tell you he is there .
Lets hope my next one works better… still cant beat the fact its all on your credit card and don’t need cash.

Update: they have credited me back my estimated costs w/​credit for next time. According to Unilocalers, I’m lucky for that. Thanks Amanda!
Don’t ride w/​WANDER. Point blank he is not capable and asshole of a driver.
He did not know his way. First thing I said to him before I entered the cab was the Über system did not have BED BATH BEYOND in Queens. I entered in 72 – 15 25^th ave. I was forced to entered an address as close to BBBeyond for him to come pick me up (address according to Google). As I got in the cab I showed him the correct Google address.
He said ok – GOT IT.
He did not. Goes onto the freeway. I told him this is wrong. He said I don’t know Queens, just following Google Map directions. I told him there is a DIFFERENCE in my directions. The store was on 72^nd St. & 25^th Ave.
I called Bed Bath TWICE to verify cross streets. He takes me to 125^th St. in Queens then proceeds to say I didn’t specify East Elmhurst. That’s like saying we need to verify the address is Bushwick and not Brooklyn.
I end up having to direct our whole ride back. He begins to berate me. Even though my Google Map directions didn’t specific mini city name I got us there. If you don’t know your way. Don’t pick up. Now my $ 10 ride had came out to $ 50 even though he said he would explain.