A Cozy Fireplace

Rich is very knowledgeable. We have had them come out and fix a problem with an existing unit. He also came up with several options to solve problems created by a poor install by Southwest.

Rich came out and change our thermo cupler. Rich was extremely friendly, knowledgeable and complete pleasurable to have in our hoem. I would recommend this company to all my friends and family.

I moved into a new house that has a wood fireplace with a burner to start the fire. I turn on the valve and no gas would come out. Called A Cozy Fireplace and my call was immediately answered by Rich. I explained my situation and he pretty much says «I guarantee there’s a second shut-​off valve in your basement behind the drywall.» I took a chance and punched a hole in the ceiling of my basement. Sure enough there was a valve that was turned off. Once that was turned on, the fireplace was working again.

Awesome experience! Richard came out to install my gas log system and was awesome.
When he showed up he determined what i ordered would not fit and that i needed a smaller set (cheaper too). He said it was no problem and that he would go back to the store to get a smaller set if i still wanted it.
It was 7 pm and the store is a half hour from my home. I felt terrible that he was going to have to make a 1hr round trip drive to come back out. He was very nice about the mistake and very professional.
When he returned he did a great job installing the new system and was very helpful explaining how everything worked and even gave me some tips on how to extend the life of my fireplace.
I would recommend these guys to anyone.

Lies and ineptitude are the business model practiced at A Cozy Fireplace. Down payment on Dec 18, 2014. Was told 6−8weeks for fireplace door installation. Finally, installed July 31,2015. Eventually I had to contact the manufacturer Stoll to get the job done. Their salesman Rich told me Stoll had to close down plant because of weather. Found out this was a lie. Then pretended to call Stoll, while I was in his store, and that the doors were in quality control and would be shipped the next day. Found out this was a lie. Later said Cozy Fireplace had the doors and was ready for installation. Called the day before installation was scheduled and said installer had a family emergency and had to cancel. Found out this was a lie. When I demanded to see the doors he said installer had them. Found out this was a lie. Eventually, after 3 months, the WRONG doors were installed. When I called to inform Rich, I would not be paying for these, he threatened to put a lien on my home.
Fed up with Rich’s lies, I started talking to the owner Greg. I know understand where Rich learned how to deal with customers. On April 26, Greg took the wrong doors from me, to send to Stoll, so the correct doors could be made. I was told the whole process would take 2 weeks. Later, found out Stoll did not receive the incorrect doors until May 20, so they could not manufacture the right ones. But, finally on June 3, an installer came to my house with the correct doors. Greg told his installer not to leave without cash or check for remaining balance. Fed up with A Lying Fireplace, and for my own financial protection, I said I would only be paying with credit card. A cash deal was never agreed on and their business advertises right on the front door that credit cards are accepted. Greg refused to accept this payment and told his installer to remove the doors, frame and mortar. Installer did not want to get involved, so he wisely just took the doors.
After much back and forth between Stoll and me, the fireplace doors were installed on July 31 and I will be paying with credit card. The upside, I do have a great story about just how bad customer service from this business can be. STAY AWAY, you have been warned.

Went in to look around and ask a question, I’m new in town — just bought a house with a fireplace. The guy, appeared to be owner, did not offer to help me, I asked a general fb question and rec’d a very rude response, which was in no way helpful. Customer service is not this guys strong point. I would not go back or buy anything from this place.

Couldn’t get the pilot in our gas fireplace to stay on. Rich came out the same day. Prompt, courteous and friendly. The best customer service of any kind I’ve received in a long time. He explained everything he was doing and charged exactly what he quoted on the phone (lower than the local competitor) and even did a quick check of the other fireplace. He knows his stuff and I very highly recommend him.