Burns Photography

I have only had GREAT experiences at Burns photography. They are wonderful in getting the kids to «cooperate» and Mr Burns is always so fun and personable. And yes they are a bit expensive but the quality is also amazing and they have so many backgrounds to work with.

I am very unhappy with these people. We used them because they have the contract with the LW schools, and my son is a senior.
After sitting for the photo shoot, we made an appointment to return to order photos. We showed up 5 minutes before our scheduled appointment, only to be told that they were «running late.» The first person at the front went and got someone else who came and asked us to return 90 minutes later. No one called to tell us they were late. If they had, we could have saved the hassle of going over there for nothing.
I am NOT happy that because someone else is late (they told us that the person before us was 25 minutes late and essentially took our spot), we are pushed out of our appointment. And then, because we are going out of town, we cannot go look at these photos for several weeks which means we will miss out on the so-​called discount they give off the ridiculously overpriced photos if you order within a certain time after your photo session.
When I asked the receptionist about that, she said she would talk to her manager to see if we could get the discount, but she wasn’t sure, even though WE WERE THERE and ready to buy at the time they gave us, but they were unable to uphold their end of the bargain.
I am completely disgusted by the way we have been treated here.