Presence Family Health Center

5 Stars for Dr. Greathouse but negative stars for Provena!
I still adore Dr. Greathouse, but their office is disorganized, as I mentioned before. The third or fourth time I went in, it was just for a blood draw for labs (wasn’t seeing the doctor at all) and it took them 30 minutes to find the order. I could hear the nurse and receptionist talking about me that I’d never been there before. Then the receptionist called me to the desk and said, «You’ve never seen the doctor. You’ve only been here for a flu shot!» She was right that I did get a flu shot in November. (But wrong on everything else). Finally, they found the lab order. I wanted to leave and say screw it, but I was leaving the next day for a road trip (ROAD TRIP!) for a three weeks, so I needed it taken care of right then.
Thus, I should not be surprised that their billing department is totally messed up. I keep getting bills from a third-​party billing company, and when I called the other day, they said they couldn’t access Provena’s system, so they couldn’t see if the payment came in. I said, «Let me get this straight: Provena hired you to handle billing, but payments come to them, not to you, and they post them in their system that you cannot see?»
Yes.
My insurance company says they paid the claim in full on May 5, and I’m inclined to believe them if only because they’ve paid the other other claims on this policy (my domestic partner has seen several physicians and even been hospitalized) in a timely manner.
I recommend Dr. Greathouse, but I don’t recommend Provena. Avoid Provena at all costs. I want her to move to another clinic. I don’t want to lose her (it’s hard to find a doc you like, am I right, ladies?) but I don’t know if I can deal with Provena any more. I’m worried for my credit rating. And I’ve worked hard for that credit rating.