Tint Master

Very easy to get an appointment, everything was explained in great detail, all questions answered, work was done in the time frame quoted, and finished product was perfect.

If you Google «tinting in CT» you will see that Tint Masters is one of the first to appear, and for good reason. Mike and Mike Sr. take their tinting very seriously, and it’s evident in their work. They explain the process, the films, the time and price, all upfront. There are no «Hidden» costs. If you are looking for honest, reliable and inexpensive (not cheap) tint services, then go to Tint Masters!

I have not been a customer of this business, nor will I be in the future. The customer service from these gentleman are unacceptable as they are extremely rude. I watched a close friend of mine bring in her Mercedes with the expectation that she would receive tints dark enough to where you could not see the belongings in her vehicle. She has tan seats; however, she pointed to the owners’ vehicle as an example stating her expectation (you cannot see in his vehicle). While picking out her tints there was no guidance from the owners that she should go darker in order to receive the same effect.
When we picked up her vehicle she attempted expressing that she was unsatisfied with how light the tints looked on her specific car. The owners disregarded her comments and began asking me about MY vehicle, where I had my tints put on, how much I paid for them, and the dealership where I purchased my vehicle. I had to clearly state that they had an unsatisfied customer and they should be focusing on her. The only options they gave to my friend was to double up the tint to make them 5%, which we both felt was not an appropriate option as she pointed to her expectation while choosing her percentage. The owners also stated it would make the windows extremely dark (5%), making them harder to see out of.
Now being the next day, she has called the owner (on speakerphone) to express her dissatisfaction again. Once again, the owner Mike was nothing but rude. He raised his voice at her, leading her to tell him it was inappropriate for him to talk to her that way. He tried stating that she left happy, which is untrue because I personally told him he needed to focus on her because she was not. And once again, he only offered doubling up her tints which he stated last night would not be a good option because it would be harder to see out of. When she asked for either a refund or new tints he compared his business to Lowe’s, and that he cannot refund his time. He disapproved both optons. He was unwilling to give a resolution to his dissatisfied customer, stating she was «the first one in 20 years to be unhappy.»
Though it seems they have done a nice job (she is currently waiting for the bubbles to come out), I’ve never witnessed the owner of a company be so rude and unprofessional. I would much rather invest my money into a company who works to satisfy their customers.

I drove my subaru legacy 2011 an hour one way to this shop to get the windows tinted. I am very particular about where i bring my vehicle, I want to make sure I get the best bang for my buck and the best quality. Guys at Tint Master did not disappoint me. I picked 35%, middle range tint. It’s borderline legal. I got exactly what I wanted and my car now looks perfect. They did their job meticulously. The owner even fixed my floor mat. Very happy and will bring my next vehicle to them.

Lets see … What do a 2012 Cadillac CTSV a BMW 3 series a Chevy Avalanche and a Mercedes CLS550 have in common? They were all vehicles I have brought there that were meticulously done by Mike and His son at Tint Master New London. Prices are fair but the workmanship is exceptional. Next up is bringing in my Camaro ss I thought was done well by another shop Until I saw his workmanship. Thankfully he offers tint removal so he can make my beauty look even better!