Terrible customer service. Units leak and kids store food encouraging vermin. The guy at the front office is also very rude.
Laura M.
Évaluation du lieu : 1 Brooklyn, NY
My storage unit became infested with rodents causing damage to climbing gear(don’t want to hang on a rope thats been peed on by mice), books, tents, sleeping bags brought it up with the manager who told us not to worry, we had excellent insurance coverage come to find out pretty much everything is an exclusion criteria for this ridiculous«insurance» plan. Closed out the unit. A few days later, received a survey from Extra space asking me how my time was. was promised communication by email, have not heard since
Jillian F.
Évaluation du lieu : 1 Brooklyn, NY
Highly UNRECOMMEND this storage factory with no customer service, all you are is a number. I have had water damage, rodent damage and after getting roped into paying on top of the ever increasing space rental, a bogus insurance plan which cleverly doesnt’ cover these things, got no compensation from Extra Space storage for moving fees and even charged me for a matress cover on top of it…, unbelievable. I had to move my unit three times and the last time was OUTOFTHERE. There are plenty of better, cleaner and HUMANE places out there. BEWARE!
Steven B.
Évaluation du lieu : 5 Port Washington, NY
this is an excellent facility. people that staff it are very nice and always have a smile and are ready to help. have used it for three different periods of time so far and always a pleasure. prices are very reasonable.