Premier Pilates & Yoga

If I could give negative stars to this business I would. I joined ClassPass and it gives you access to studios in NYC and Westchester. Since I’m in Yonkers I signed up for a Pilates class for 7:30pm on a Tuesday. I got there around 7:10pm in New Ro, paid for parking only to go to the building and ring their bell and no one answered. A woman from another business in the same building was leaving, I told her I was going to Premier Yoga and Pilates and she politely responded «I don’t think anyone has been there all week there is mail piled up outside the door». Sure enough I go upstairs to the 2^nd floor and there is mail in front of the door and no one is answering the phone or when I knock. I was infuriated as I drove all the way from Yonkers and paid for parking already. They had ConEd bills outside so I’m assuming they are either bankrupt or don’t pay their bills or the whole studio is a scam who knows. Steer very clear of this business!

I wish I could say that I actually took a class here, but like several other reviewers I had problems with the scheduling at this studio. Oh heck, let’s just call it as it was: it wasn’t the scheduling, it was the phones. Specifically, I never actually managed to talk to someone who worked here so I could sign up for a class.
I called seven times over the course of five days in an attempt to schedule a yoga class using a coupon I had purchased via Living Social. I always called during their «normal business hours,» which their website advertises as being from 8:30 a.m.-9:30 p.m. Monday through Friday, and no one ever picked up. Six of the seven times I called, I got voicemail, which cheerfully instructed me to leave a message because the staff was either «on the phone» or «teaching.» Considering that they weren’t good at picking up the phone, I was reluctant to leave a message because I was afraid that my call would not be returned in a timely fashion. I wanted to talk to a human being, so I kept calling back, and I varied the times: early morning, shortly after they supposedly opened for the day; late morning; afternoon. No one answered. If the studio was closed for staff vacation, then that notice should have been left on the voicemail system. Business owners are entitled to lives, but they also have a responsibility to keep their current and prospective clients abreast of any schedule changes.
The seventh time I called, the studio’s voicemail system didn’t pick up. Instead, the phone rang and rang before kicking over to an automated message from Verizon, which informed me that the party I was attempting to call «could not be reached.» That’s when I decided that enough was enough, and I requested a refund of my coupon purchase. A discount on a class series is only a deal if one can schedule said classes, and one can only schedule said classes if the people in charge answer the phone. Unfortunately, no one appears to be home at Premier Pilates & Yoga. I will be looking elsewhere in Westchester for a yoga studio.

I purchased a more expensive groupon to take kettleball classes.
I actually went to two of them — LOVED every second. The class itself is amazing, and the instructor was great too! However, my low rating is due to the lack of communication and the cumbersome process for scheduling classes (that are always full) via email. Whoever the main contact is for this studio was not very acommodating, or helpful in scheduling classes. I was so sick of the emails back and forth I offered to come by the studio and schedule in person. My comment was completely disregarded and they did not seem to care.
By the way, these classes fill fast with an insane cancellation policy of forfeiting the class if you dont cancel 24 hours prior to the class.
Customer service is very important to me, and If I was pleased with the service, I would’ve definitely came back for the kettleball classes.

Tried to redeem my groupon and virtually impossible to get help on the phone. When I stopped by the Studio to do it in person no one was there. I left a message noting this and then was told that I am no longer even allowed to come to the studio. Little do they know that I am someone who provides a lot of business to local exercise establishments. I will make sure everyone knows not to go here.

How do you charge someone for canceling a session made less than 24 hours in advance? Well here’s how Premier Pilates & Yoga did it!
Called and spoke with someone in regard to scheduling a Pilates session. Asked about someone working with me at home and assistance with purchasing equipment. It was explained that it would be best to come in and take a couple of session. We agreed to meet at a scheduled time. Called to cancel the appointment due to unforeseen circumstances. Was told I needed to cancel my appointment within 24 hours and would be charged for the session?
Que? When I mentioned the appointment was scheduled less than 24 hours in advance AND the cancellation policy was not explained to me when I made the appointment, I was told:
«You got our information from the our website, so you should have read our cancellation policy»
Really? I should have read the cancellation policy? Isn’t that an assumption?
The only thing I got from their website was their telephone. I will be staying clear of this business.

Not a very pleasant experience on the phone. Tried to redeem a Groupon near the expiration date (but not past) and received major attitude from owner. Most companies allow a grace period of a week beyond the date. After this phone exchange I am pretty sure I would not have enjoyed taking classes from this establishment. So much for Yoga being a relaxing experience with Premier!