NU-Telecom

First off NuTel service is very inconsistent. I live in SE Minnesota and I am paying for a service that works sometimes. I run speed tests several times a week and we consistently average much less that what they say we are getting. About once every 2 weeks we lose service completely (usually on weekends). When this happens we call in to inquire what is wrong. The people we talk to are usually rude and blame us for whatever the issue and inform us they are going to charge us $ 50 if they can determine the problem was created by us, which it never has so we have never had to pay. We had NuTel replace our modem because they said that was the issue. One day later we still had problems. They said that now it was our wireless router. Our router was old so we bought a new one. Big surprise we still had problems. Today is 24jan2016 and our internet stopped working then came back online but after running a speed test we found we were getting between .3 and .5 Mbps for a download speed. We decided it wasn’t worth calling in on a weekend just to be threatened and bullied with a $ 50 service fee. We will call in the AM and avoid the hassle. The only good thing I can say about this company is their field technicians are helpful and decent to work with. I created a Unilocal account today just to review this horrible business. We will be ditching this criminal company very soon. NuTel shame on you. I had direct TV + internet while on active duty with far less issue. I tried to support local business but the business didn’t have my back.

Good customer service. Quality services and competitive prices.

This is the worst company to deal with. They use bait and switch tactics and are impossible to deal with. They called my residential number a business and refused to let me transfer my number to Mediacom. They also charge twice as much for the same service from Mediacom. They were rude to me on the phone making accusations toward me and treated me poorly. DO NOT USE THIS COMPANY!!!

Horrible, for a small-​town company it is impossible to reach a live person that can help you with a service issue. Playing phone tag for days with their technicians and rude Customer-​Service Reps who make your outage to be a huge inconvenience in their day. Our cable continues to go out every other day, multiple times/​week yet our bill stays the same.