Edible Arrangements

Do not order from here! Delivery and customer service is awful. My sons ordered a Mother’s Day arrangement and I still have not received it. They said they tried to deliver on Saturday ⁵⁄₁₀ at about 3:00pm. We were home and no delivery and no notification of attempted delivery. They left a voicemail on Saturday and I called them three times on Sunday, Mother’s Day and they did not pick up — so I finally left a voicemail with my name and number to arrange for delivery. They never called me back. My son called and I then spoke with Martha who picked up the phone at the St. Mark’s location. She said they would not give my boys a credit — we could stop by and pick up an arrangement. This was Tuesday, ⁵⁄₁₃. I asked to speak to Victor the manager and have called 3x today, Wednesday, ⁵⁄₁₄. No response from Victor — no edible arrangement and no credit. Steer clear of this place.

I ordered this morning around 11 am and was told it would get delivered after 3pm. It arrived there at 1:20pm! I love how quick it got there and the gentlemen on the phone was super nice. Needless to say Edible Arrangements never disappoints me :)

Wonderful service from this location! We are a frequent around the country gift-​sender, including from other Edible Arrangement stores. My family likes flowers/​plants, but we love food!
The tasty clever arrangement we sent was well received this holiday weekend, even with a short notice after ordering. The staff was efficient, considerate & got all requests exactly right! We also added to our order with a little box for ourselves. Very high quality fruit, lovely packaging, extra special delivery too!
Thank you all for the great work.

I was just sent 12 chocolate covered strawberries from this location and it looked destroyed. I called to have a refund given to the person who sent these as the strawberries were all in horrific condition, some were even spoiled strawberries and overall would not recommend anyone getting things from here.
I love giving/​sending Fruit arrangements from Edible Arrangements but this location doesn’t live up to the name’s standards.

I am proud to be reviewing an Edible Arrangements, especially since it’s to offer up a positive spin on this recessed space based on an experience where the recipient of the purchase was not [1] dying, [2] mourning, [3] mad at me, or [4] ill, none of which are mutually exclusive for people with which I cross paths. I redeemed a free pineapple pop voucher I found on SlickDeals here from the phenomenally friendly and efficient (read: really, really bored and really, really overqualified) guy behind the counter. He claimed it was made fresh that morning, and it tasted it — it really was pretty good, though I have no idea what they normally charge for such a thing nor if it ends up in one of the more popular arrangements that night if no one gets one a la carte. If you plan on dropping some cash here, there seems to be a $ 5 Unilocal check-​in offer, and judging by the guy’s immediate recognition of the far shadier freebie, I’m sure they’d honor it.

I wouldn’t recommend using them.
The person who took down my order input the wrong address and the arrangement went to the wrong floor of the hospital. I left my email address to get a confirmation of the order I placed on the phone, and never got one. When I called the next day, I was able to receive an email confirmation, where I saw everything was wrong. Plus, they overcharged me.
When I called to confirm the delivery, the manager guaranteed it went to the right people because he delivered it himself. When I called the hospital, I found out they never received it.
He refused to refund and would only offer a 30% discount on another.
This service just doesn’t work.

Ordered a basket for valentines day for my fiancé days in advance but she never received, which every man out there car understand would make my valentines day not so pleasant. On top of this major screw up and to add insult to injury, I was called that evening and asked wether or not I would still like the arrangement delivered the following day, at full cost mind you! I told them no and that I would like a refund. To date 9 days late still no refund. I understand its a busy time of the year but don’t over sell yourself and leave your customer out to dry with no backup plan. I always tell my guys at work under promise and over deliver, this is the key to a successful business model.
03−09−13 Called them up and spoke to someone who refunded me my money and sent Melissa a comp basket.

Very friendly staff, great service too.

I was thinking about ordering from this place, but there were SO many negative comments that I decided not to, and to let management know why … you really need to work on getting your reputation back.

A nightmare of a thousand levels of incompitence.
I placed an order several days in advance to be delivered on Valentines day, a basket of 2 dozen chocolate covered strawberries and heart shaped fruits. It was supposed to be a stupid sweet gift. You have to pay extra for valentnes delivery
Valentines day — it never arrives.
I call the store — they do not answer the phone. Eventually they switch over to voicemail, but i get the message — Voicemail box full, can not leave a message. I call the national phone number, they tell me its a store issue and to contact the store. Runaround and pass the back.
The day after valentines — i get thru and they assure it me it will be delivered that day, but there is no manager there. AND AGAIN IT ISN“T DELIVERED FOR THE SECOND DAY IN A ROW.
I call the store, no answer. I call the national hotline and the assure me that there is an internal proccess to register a complain that will be noted on the stores record WHICH DOES NOT HELP ME AT ALL.
Third day. I call the store and they tell me they dont know why it hasnt been delivered, and the soonest they can deliver it is tomorrow. FOUR DAYS AFTER VALENTINES! When i ask about a refund i am put on hold for seven minutes. Now you’re thinkng

I purchased an living social for this store last month to try them out. I called the store to redeem and was met by such a pleasant customer service rep. It is so surprising nowadays to find great customer service that I felt the need to post. When I picked up the arrangement which by the way was a huge hit at work I was offered a sample of their choc covered strawberry which was awesome. I have since used them once more and have received the same great service as before.

These assholes never delivered the valentines day gift to my gf’s job. Called them like 30 times on Valentines day and get the BUSY SIGNAL. Then they decided to charge my credit card anyways. SO now i have to go through a dispute process with my credit card company and most importantly my gf didn’t get a gift for V-​day !

What an awesome gift: D
Placing an order online was straightforward. The arrangement was ready on time.
The fruits were fresh and the presentation was lovely. Chocolate dipped strawberries all the way!

My boyfriend ordered me chocolate covered strawberries for Valentine’s Day. Three were rotten, three were ridiculously small. I tried calling the store 4 different times today. After waiting 25 minutes on hold, a guy picks up to tell me to call back in an hour to speak to a manager. I call back, they’re closed and my call goes straight to voicemail. This was one of the most disappointing and unprofessional experiences I ever had. Why pay around $ 50 for 12 rotten strawberries when I can go to Trader Joe’s and spend $ 12 to make 4 pounds of my own chocolate strawberries?

I’ve ordered from here twice now and have yet to be disappointed. The fruit arrangements are beautiful and tasty. They made perfect gifts and I would order from here on special occassions for sure. It’s a bit pricey, but people spend so much money on flowers, and you can’t even eat them. lol

Purchased a large Disney Princess basket for my daughter’s 3^rd birthday party and it was a big hit! Imagine having to tell a house full of pre-​schoolers to slow down eating fruit so that everyone can have a piece! The arrangement was very well done and even in mid-​September, the summer fruits were fresh, ripe, sweet, and (as my 3-​year-​old would say) DEEEEEE-​licious! Big bonus that I purchased this pretty basket with a Groupon ($ 30 for $ 60) but I would definitely go back and pay full price for an arrangement for a special occasion. The St. Marks location does not deliver above 100 street so luckily I was able to have it sent to my sister who lives closer to the store. Not a biggie as there are lots of locations that service Upper Manhattan (my Groupon happen to only be usable at this particular location). PS: The crown on the Disney Princess basket is wearable once you’re done with the arrangement!

Awful. I purchased one of these for my mom for mother’s day and was so disappointed. The fruit wasn’t fresh, the chocolate dipped strawberries only had chocolate at the very tip and the people couldn’t find my order for a while. Not only that, the fruit was not cleaned well and the plastic that covered the fruit has some fuzz stuck to it as well. I also requested my arrangement to be done in a mug and I got a vase instead. Why have a comment section if it doesn’t matter?
For the money I spent, I expected so much more. If I ever do order another arrangement, I’ll definitely pick it up from a different location, but that is IF I ever order again…

When the delivery man came to my office with a parcel for me i thought he was mistaken.
The massive basket of fruit had a card «Happy Administrative Professionals Day»
Oh snap.
The coworkers came together and sent this gargantuan basket of sweet fruit cut into pretty flowers.
I am so flattered by the gesture and so impressed by the quality of the basket!
Great and thoughtful gift!
And on that note– «They like me! They really like me!»

Ordered a gift last night, left instructions and it was delivered at 12:30 PM today — perfect and a very happy recipient :-)
THANKS!

I called to check at the local store for an order that I’d placed through a general order hotline. and the girl was despondent, on the verge of being rude, and just not very helpful. Really? For the prices we’re paying, I’d expect better customer service. Call another branch if you’re thinking of ordering from this one, maybe you’ll luck out.

Schade, dass es so etwas nicht in Hamburg gibt: Ein Geschäft, das, anstelle von Blumen, Früchte für seinen kunstvollen Sträuße und Arrangements verwendet. So kann die Tischdekoration nach dem Essen gleich als Nachtisch herhalten, Blumenmuffel bekommen einen Obststrauß, auf geschäftlichen Veranstaltungen wird zwischendurch gesund gefuttert und störendes Magenknurren verhindert.