Sabon

I loved thier liquid soaps but hate the customer service! It’s the worst in the world! I will never shop there again!

I recently planced a large order online for Christmas and paid for 3 Day delivery. It is now 10 days later and I called to see where my order is. I was told that the order was cancelled inexplicably. I asked why I was not contacted regarding my order, since they have all of my contact information and I was told that they «don’t do that». Not even an email! This was a $ 200 order! When I asked if I could re-​order on the phone (since I had all of the item names in front of me) I was told that they «don’t do that». Totally unimpressed with this higher end skin care store. Customer service counts and they just didn’t make it — nor did they seem to care.

This has nothing to do with Sabon’s products or the store, it’s about the employees! I went in there just wanting to browse… I had nothing in mind and just wanted to look. I had to walk out in about 5 minutes because the employees would not stop hounding me (even though I clearly told them I did not need any help) because they were so pushy and I’m sorry but annoying. I hate being followed around, and having someone look over my shoulder and comment on every product I even gaze towards. It’s rude and not the way to sell, especially since I repeatedly told them I did not need help. Just a helpful piece of advice — please tone it down just a little bit. Sorry, but I will not be going back, at least to this location!

I had a fun experience here — we were about to walk by, but they managed to stop us by providing adorable mini wrapped samples that looked like candy! Be careful not to eat it! Nom, nom.
Once inside, my eyes feasted on all the colorful, natural, and expensive soap bars. You kind of want to purchase everything!
In the center was a large round sink, almost looked like a fancy well. That was the most intriguing aspect. So we gathered around, and the girls used some scrubs, soaps, and lotions on our hands. Nice to have a random and impromptu hand massage for free!
When we went in, it was super quiet, maybe two workers. And they were attentive. The young girl we had was sweet, friendly, and not pushy.

Sabon at 7^th is beyond amazing! 1. they are open late 2. Their products are the best 3. And this should be #1 (sorry) their staff is some of the best I have ever encountered.
Kudos
Fyi open until 11 during holidays

After trying their products for a few weeks, I totally wasted my money. None of the scents actually make your skin smell like anything. In fact, my BATHROOM ends up smelling better than my skin does and THAT doesn’t even last but a minute or two. hashtag, boooo.

We use these products where I work and I literally just fell in love. Came here to buy one of them the store was really cute and the cashier was super nice. According to the website if you return your empty bottles you can receive 10% on the replacement any scent, that’s awesome! I’m sure I’ll be using it a lot I’m obsessed with the shower oil. They also have two types of memberships, online and in store. I signed up for both!

We are walking on Chelsea during our trip to NYC, and decided to check it out this neat store. The sales person offered a complimentary demonstration of the products. I love almost all of them, left the place with a scrub and hand lotion. My husband and I love the scrub, the hand lotion wasn’t good as I expedited.

The product is amazing. All my family has been using Sabon scrubs for 2 years. However, I want you to be aware of DISHONEST BEHAVIOR OF ONE OF THE SALES PERSONS OF 7^th AVE STORE.
My mom who is visiting and her English is not very good went to that store to get herself a scrub this Thursday. So she picked a scrub and headed towards the register. Meanwhile one of the sales persons tried to recommend her some body lotion. He put some sample on her hands but she said: «no thank you, I don’t need it» and walked to the register. So at the register he said she has to pay $ 54. My mom asked «why?» since she knows the scrub’s price is $ 30 (we just bought one a week ago in another store). She told him it’s $ 30. He started explaining that that was for the body lotion (which she didn’t want in the first place).
The worst thing he didn’t even try to sell my mom the lotion — he didn’t put it in the bag. Did he just try to charge her for the sampling? All the samples are free in the store. My mom insisted the price should be around $ 35. Finally he AGREED on that and charged her $ 34. How could he change the price from $ 54 to $ 34? Was it $ 20 TIP?
I just want you (as well as the management of the store) to be aware of that, especially if you are visiting New York. The product is great, but check the prices!

(I would have given 5 stars for Sabon in general, but had to give 3 this time, just read my review… you’ll understand.)
Here it goes…
My friend and I visited this store once back in Fall 2012 and we both fell in love with the products even though we didn’t buy anything on that day.
I went back with my husband last week at the store located near Central Park on 57^th street and 6^th avenue and we both got something, he got a scrub for men (The Patchouli Citrus one) and I got Hand Cream. I tried my husband’s scrub while showering and I really fell in love with it, it leaves such a moisturizing feel, I just loved it, actually the masculine scent didn’t bother me at all, in the contrary.
I then decided to go to this store in Chelsea to get a present for my friend’s birthday.
The girl there wasn’t that friendly compares to the girls who helped me the first time when I came with my friend and on the other store near Central Park while I stopped by with my husband. You could tell she just wanted you to buy the extra stuff and more products, I mean they always do but this and it’s totally fine, but this one was just more obvious and I don’t like it when people try to sell stuff to you in a non-​subtle way. Of course she was ok-​nice, but I almost had to finish her sentences in explaining the virtues of these products while doing the wash try.
I finally decided to get a scrub for my friend as well.
The thing is I asked to have the scrub packaged after she showed me pretty boxes, she didn’t even mention the extra charges, which I am totally fine paying since it was a gift anyway, but at least be transparent and let your customer know, any customer appreciates transparence that is for sure! She then packaged it in the rush even though I was the only customer there and obviously no-​one was in the hurry.
When I was at the store on 57^th with my husband, he did conversation with the girl who was helping us, she was so lovely, she wrapped my husband’s scrub so neatly it was really beautifully done, she said, that it was the first thing they learn when they start working at the store. They fold it neatly, the transparent wrapping paper looks like a star then they put the sticker.
But today, while I got the present, I needed my scrub to look like a beautiful birthday gift more than ever, but that girl folded it like whatever, didn’t even put effort into making it neat, you could tell she was careless… Or it’s not her dream job, which I could understand, but make the best of it, even if you won’t do it forever, do the best you can while you work, it’s my philosophy! Every little step to make a difference in someone’s life if you put your heart into it, at least do how the stores trains you.
I think that Sabon’s standards are pretty high in all their stores, but on that day I needed them to be outstanding and unfortunately the girl let me down. Anyway… It’s just my personal experience, the products are really nice, and I got the chance to meet the people at the HQ once for my personal job and they were the nicest people ever! I guess, it’s having great staff on top matters a lot, but you need outstanding staff down below as well, they mostly have great staff overall… I just wasn’t lucky today, it’s all…

If you haven’t tried the soaps, bath salts, scrubs, oils, and lotions from Sabon you need to. Their products are fantastic and will make a Sabon devotee out of you.
I recently stopped into this location to buy a gift basket for a bridal shower I was attending that afternoon. Yes, I crazy procrastinated on that. The basket I was interested in online was not available in the store, but the girl assisting me said I was more than welcome to create my own basket. So I went around picking up several things with the sales associate giving great suggestions. Some have mentioned that they are pushy, but I found her to be extremely helpful.
When done I picked out a box and the girl behind the counter skillfully wrapped it all up. The finished product was gorgeous and I partially wanted to keep the thing for myself. The bride-​to-​be absolutely loved her gift too.

Marci (my 67 year old WASPy mother) is coming for a visit in three days…
Part of me wants to lock my doors, pray for snow plane delays and/​or leave the city.
The other part went to Sabon to pick her up a present to welcome her to the city.
The sales lady at this location greeted me upon entering and asked me if I was familiar with their products. I admit, I wasn’t, so she walked me through a «hand washing» demonstration where you get to test multiple products.
I also learned that all of their products are produced in Israel and most of the scrubs include salt from the Dead Sea. Learn something new everyday!
She was very patient and helped me pick out two items for my mother (a body butter and a hand sanitizer — for all of the germs in this crazy city!) and then helped me wrap them in a box.
Great service and I love that they are open past 6PM so I can stop by after work.

I was actually in the neighborhood with a friend and as we were passing by this woman offered us some free… is that a miniature bar of soap? My friend plowed on ahead, undoubtedly assuming that I was being stopped for nonsense. She loves lotions and beauty products and spa related whatnots– so I shouted after her «Hey! You might actually be interested in this!»
Turns out this was right up her alley (and it got no complaints from me either) because we ended up getting a free hand treatment that involved numerous products and steps– all at this beautiful circular stone sink. The sales woman was ridiculously friendly and didn’t pressure us to buy a thing, but still spent probably a good half hour helping us sample the products, directing us towards scents we liked, and chatting with us. Afterwards our hands felt amazing and there were no hard feelings when we didn’t buy anything. Admittedly Sabon is ridiculously out of the range of my budget, but I only have one other higher-​end company to compare it to: Avani. I’m a huge fan of body butter, and a dear friend once bought me their body butter which costs about $ 50. Sabon’s starts at $ 26, and if you want to go organic goes up to $ 35. So if I was so inclined it could end up on my Christmas list after I’m done milking my Avani. It would be a nice treat for sure.

What do Sabon and Riker’s have in common?
Dropping the soap comes with a heavy price.
After a few years of walking by these shops and their intriguing scents I finally popped in to see what their deal is. After washing my hands with a fragrant, rough salt and a soap I almost wanted to take a bite of I got willfully suckered into buying a bar of their edible-​looking suds. These guys got the try-​it-​and-​buy-​it down.
Though it’s mostly geared towards chicks I encourage my fellow male bretheren to stop in. Ladies luv findin’ dem soaps wit da swagga at ya crib.

The product I was sold here (body gel polisher) was EXPIRED. I bought in June; expired ⁰⁵⁄₁₄: May! Check the back of your products before you buy from here!
I am in the middle of talking with their customer service. Will see what happens…

It’s dreary, cold and gray… in May! I’ve been stressed and pressed for time. With deadlines galore, what’s a girl to do when she needs a little boost in the middle of her day. Hmm, let’s see.
I never walked into Sabon before, but I did receive their products as a birthday gift. And so when I spotted the store, I just had to walk in. The staff are super friendly. One of the Sabonistas (snazzier way of saying salesgirl who works at Sabon) asked me if I wanted to try products. Of course I said «Yes!»
She led me to the back of the store where there’s this gorgeous deep stone sink lush with products. I tried a couple of their scrubs and liquid soaps. Once I was done luxuriating in the whole handwashing experience, I hydrated my hands with cream.
It’s a nice little pick-​me-​up after a tiring day. Although it doesn’t replace getting my muscle tension kneaded out by a good masseuse, it gave me a chance to unwind and relax even if it was just for a while.
My purchase: Lemon mint (body scrub & butter). It’s fresh, aromatic, but not overpowering. The fragrant combination is wonderfully refreshing.
Will I be back… can’t you tell ;)

Simply Awesome.
I was walking around the area with Unilocaler Tiffany D and decided to go in for a look around.
Service: ⁵⁄₅
–totally unexpected top notch & friendly service.
–all three employees were extremely friendly and helpful. They offered a free hand scrub and moisturizer (and not stingy with the samples too!)
–I truly felt like a valued customer
Products: ⁵⁄₅
–Prices are competitive and a good deal.
–The Vanilla Coconut body scrub smelled great
–All purpose moisturizing block is awesome. I love it more than hand lotion.
Guys, bring your significant others here or even better, surprise him/​her with gifts.

Oh my goodness my rough hands now feel like a baby’s bottom.
The salt scrub in the window display drew me in. I had used up all the Bath Junkie salt scrub I had at home so I was willing to see if their scrubs smelled good.
Paul H. and I walked in and the super friendly sales associate offered us a complimentary handwash. OMG our hands were soo soft and for soo long.
Some of their fragrances were a little weird but I was able to find one to my liking :) Lavender Apple made my olfactory senses happy. You should really give this store a try.
They have this all-​purpose moisturizing brick that is crazy moisturizing. A little goes a long way and it has helped me banish split cuticles and cracked heels.
This is my new favorite place for scrubs and lotions. :)

This is such a fun little place, and they often have someone outside offering free soap samples and asking if you’d like a complimentary hand wash. I have to say, after that complimentary hand wash, my hands were super soft and smelled great for most of the day! The items here are slightly pricey, but not that much different from the prices at similar stores. Furthermore, their stuff is all amazing!
Their staff is all so friendly and they all really know their product. They seem to be able to gauge their customers as well, as the woman who helped me seemed to be able to tell what kind of smells I liked and didn’t like.
Will definitely come here to get some great gifts!

Only in New York, a soap store!
GREAT staff — knowledgeable and friendly but not pushy at all! They left me with a great impression.
Free hand treatment!
Generous with samples!
Awesome lotions!
I bought some soaps, the best I have ever had, the best I’ve ever smelled :)