212 Dental Care

Time and time again, the best dental service in the city. Thank you 212 for providing such excellent care, with the best bedside manner in the business.

Really impressed with my first visit. The office was clean, I was greeted at the door and only sat down for 5 minutes before being brought to an examining room. I was only left in the room for approximately 5 minutes before the dentist came to exam my teeth and then again only 5 minutes before the hygienists enter to clean.
The office also has late appointments which help with my busy work schedule.

tl;dr: Came in for a cleaning, hygienist never showed after an hour, walked out with a bill for x-​rays I didn’t ask for.
I was a patient for 2 years, and referred a patient. I had mostly average experiences. The final visit I waited in the chair for 30 minutes, hygienist never showed. To kill time and drum up billable services they decided to take a set of x-​rays though I insisted it was unnecessary. They assured me that my insurance would cover the cost, even though I just had a full set done there 6 months prior. When their medical biller failed at collecting from my insurance (obviously), I received a bill that management refused to drop or even look into. Ended up being there for an hour for no reason.
It’s not really a bad place overall, just a few lazy people with poor attention to detail and customer service that doesn’t have the authority to do anything but offer free teeth whitening.

I first started going to this dental office back in March, it is now June I still continue to come. I just got my teeth whitening and I must say I love my teeth now! It is sparkling whiteee! Again I have to say all of the staff are super friendly, they always answer my questions with no issues and explain each step of the process well. I keep referring my friends and they are also going to go! I must say the space is very lovely. Thank you 212 Dental Care!

The staff is always friendly when I visit. They explain every service that I have asked about. Even was able to accommodate me when I was late to my appointment. I have gotten a cleaning and a whitening and I am very pleased with both services.

I went in for a dental cleaning a couple of weeks ago. The supervising dentist inspected my teeth beforehand and asked me questions regarding a prior examination for a possible tooth extraction. We agreed to keep monitoring the tooth. Then the dental technician came in. She was very personable and professional. But aside from the care I received, what I like is the fact that they call and text you to remind you of your appointment. They are very thorough that way and I really appreciate it, as I can be a bit of a space cadet when it comes to appointments. Good job, 212 Dental Care!

My experience at 212 was great. All the things I cared about were there. The space was clean, the ambiance was calming and comfortable, staff was nice and not rude in anyway. I will most definitely be returning here for future dental needs.

I’ve visited 212 Dental a few times and every time have had a great experience. I am always seen on schedule to when my appointment was made for and never have spent more than an hour there. My most recent fillings (4 in one appointment) were the best that I have experienced, especially having bad experiences with this int he past. I will continue to go back for my dental needs!

Recently moved to the city and needed a new dentist. I was intrigued by the free teeth whitening so I went in an had a cleaning. The staff were all very nice and professional. Ended up having a small cavity so I had to go back a few weeks later for a filling. The dentist explained everything to me as well as the costs with my insurance plan. She even convinced me that they didn’t need to numb my mouth since he cavity was so small. I was nervous but I’m glad I trusted her, I didn’t feel any pain and my mouth wasn’t numb for an entire day. I am looking forward to getting my teeth whitened later this week and I’m hoping for good results.
Overall good experience and it’s conveniently located near my work.

If I could give 0 star I definitely would! I got numerous cold-​call from this office offering me free teeth whitening. I am a new employee at my new job and just got my insurance. They claimed that the office had been working with my new job that’s how they got my office number which was a big lie. I refused the call a few time and they just kept calling. At some point I said fine. I gave them my name, my DOB, and a few days later I confirmed my insurance information with some insurance staff in the office. The funny thing was they called me Dennis every time and even after I corrected them with their promise to correct it. On the day which I went to the office everyone called me Dennis, from front desk to medical assistants, to dentist to hygienist. And this happened after I registered and filled in the form with my legal name and nick name which are not Dennis at all! I complained they promised to correct it. Before I left I asked for the codes for a reimbursement from my secondary insurance. What I didn’t realize is that they put a wrong name on it, which is Dennis, xxx with a totally different DOB and insurance!!! Did I really get the treatment what I was supposed to? Is the medical record really mine in my profile? No I don’t know and I don’t think so! Today, when I called the office for an update list of the service codes. The lady told me no, because I have to call my insurance to correct my name and to confirm it. And they can only go with the name I registered which is exactly the same as the name on my insurance card that they never asked for during the 30 mins when I was waiting in the office. I don’t understand what the office is doing! I work in medical field and I have to say this is EXTREMELY DANGEROUS!
Finally if there’s anyone called Dennis P. Please check your insurance because apparently they thought I were you and put everything on your file.

Ok… You move to a new city and you have to find your new crew all over again: Your doctor, your dentist, your favorite place to get Mexican food at 3 AM… It’s overwhelming to say the least.
Well, look no further for your dental needs. I haven’t been this satisfied with a dentist in a long time. Dr. Ostiago took care of me during my check up and cleaning, and even addressed a quick problem I had with the previous dental work I’d gotten done in the city. I really didn’t like the place I had gone before, being overcharged by the office manager, incorrectly looking up my insurance, painful hygienist, and many more things you shouldn’t have to go through at a place no one likes to be already.
The first thing that struck me about this location was when I was taken back to my exam room, I was greeted with a «Welcome to the office!» It may not seem like much, but I don’t remember the last time I was greeted at a doctors office. The pleasantries didn’t stop there. The x-​ray technician explained everything he was doing and answer any questions I had, every member of the staff I interacted with was very pleasant and polite, and I simply can’t say enough about the dentist herself. I have already referred two people to the office and i’m not stopping there. Trust me, this is where you want to get your dental work done.

I am based out of SF and get cold calls from 212 Dental care at odd hours. Sometime as early as 4am.
It is my understanding that they or their marketing firm have a directory of numbers that they go through and call. Most of my coworkers have received the same call as well. I saw another review reporting the same. Please stop this practice or instruct your marketing firm to cease this immediately.

I recently received a call from a representative from 212 Dental Care in response to the letter I wrote 3 months ago. I suspect it more likely that someone read my previous Unilocal post! The individual apologized for not responding earlier to my complaint. She also offered to reimburse me for the amount I was charged. I think that was definitely a move in the right direction, although they lost this customer! Nevertheless, I applaud them for trying to make amends, and will grant them a 3 for Improvement in Customer Relations.

I’ve been here three times in the past 2 years and have had a great experience every single time. I’ve had so many traumatizing experiences at the dentist, and I’m a big fat baby when it comes to pain, shots, teeth, etc. But 212 Dental actually lets me enjoy the experience.
Staff:
The front desk is incredibly friendly and accommodating, and then all the members of their staff (the xray technician, the teeth cleaning technician, the dentist, the dental assistant) are all very professional, funny, and friendly. They really take into consideration your time as well and get you in and out quickly, but still take time to answer your questions and concerns of course.
Appointment:
I had an appointment for my annual check-​up. I ended up having a slight cavity, and my dentist Martin was very friendly and professional in helping address my fears. He gave me a couple options: wait to see where the cavity was in 6 months, or to take care of it today/​at another time. I was very scared but he promised me a great experience, so I decided to get it taken care of at the spot. The whole process didn’t take long at all – maybe 5 – 10 minutes for the cavity drilling and filling and cleaning. They gave me numbing cream even before the anesthesia shot so that I would barely feel the shot too. Martin and Roman (the dental assistant) were cracking jokes the whole time and made me feel much less scared. The experience was the least painful experience I’ve ever had at the dentist. Martin promised a great experience and that’s what I got!
Teeth whitening:
My teeth glow after my 1 hour whitening session was incredible. My friends all commented and complimented on how white my teeth were for months afterwards. The experience is also painless, I even fell asleep while getting my teeth whitened in the room (oops, lol).

I’ve had a free whitening, a few cleanings /​exams, X-​rays and fillings done in this office. The staff is kind and courteous. The cleanings have been thorough and not too painful. So far the billing /​invoicing has been pretty straight forward. I love the flexibility of schedule. I once had a 9 AM Sunday appointment for which I was running about 10 minutes late. I called shortly before my scheduled time and notified the receptionist. After arriving at ~9:15 I only waited for about 6 minutes to be seen.
I tend to ask A LOT of questions and it seemed like everyone I spoke with (receptionists, hygienists, dentists) was just as eager to answer as I was to ask. I really like this office. I’ll definitely keep coming back.

This place is shady. I hadn’t had a dentist in NYC and when cold called about the whitening, figured why not try out 212 Dental.
I went in for a few cleanings that were fine and was quoted on some work to come back in for a filling. The staff seemed really nice.
I went in a few months later for 2 fillings, one emergency that had broken off the day before. I was quoted, based on my current insurance, at less than $ 200 a filling over the phone. I then went at a time with 1 person in the waiting room and spent an hr and 30 waiting for a room to open up. While in the chair 2 hrs deep into lunch break, I was (re)quoted for $ 650 for both fillings post insurance, which was supposed to cover 80% of basic procedures. After 20 minutes and 3 people walking in to «explain the cost breakdown» I gave up out of frustration and said «just do it» on account of I had a broken tooth and I felt like eating food at some point that week.
Turns out they billed my insurance company for 2 resin based composite fillings at a collective $ 900. Resin based fillings are white, and are significantly higher in cost. I received metal fillings.
I asked for a breakdown of the costs and received a photocopied «invoice» of one of the receptionists hand written notes with wildly convoluted explanations of what I was being charged for with a link to a generic blog post that she had most likely just googled. I wrote back with further questions and a request for the actual non-​handwritten invoice and was ghosted. I haven’t heard back in over a week.
When I received my claim through Aetna, what was billed was different than what my «invoice» showed, and it seemed a hell of a lot like insurance fraud. This seems to be a trend based on other reviews.
The staff is friendly enough, but the office seemingly charges astronomical amounts for basic procedures that aren’t covered as a result of what the insurance companies seem to find to be unreasonable rates.
If you’re someone who can afford to throw an extra $ 500 of your hard earned cash in the trash and not feel it, this place is for you. If you are someone who values transparent business practices, look elsewhere.

I went in thinking I needed a crown on both sides of my mouth. My dentist was great. She told me I most likely only needed the crown on one side and the pain on the other side was caused from favoring it for so long. That saved me money for an unnecessary treatment. She is a very nice, caring person and did an excellent job. I recommend her highly.
All of the costs and treatment were clearly explained.
The cleaning and x-​ray experience was not the best but I would go back just for the dentist.

I’ve been coming to this location for years.
My 2^nd to last visit I had a hygienist that wasn’t so great. I was in pain and formed scabs on my gums from her overly invasive cleaning. Lots of blood. I mean lots!
I gave them the benefit of the doubt because i’ve never had that problem. I asked to never have that hygienist again.
This past visit, as always, the staff is quick, courteous, thorough and professional. I never wait long to be seen, and when I am seen I am given the utmost attention to my questions and concerns. They switched my hygienist as requested and i’m back to being a 212 Dental Care supporter.

I’ve scheduled 3x with 212 Dental because they have very flexible scheduling (some of their latest appointments are at 8pm and they now open on Sundays — awesome if you work late in the city). However, BEWARE!!!
First time I went to this office: the dental hygienist must have been fresh out of schooling. She was cleaning my teeth and I winced because it was hurting. She replied with, «Oh! Does that hurt?! Because my tool just got really hot!!! LOL». AKA don’t come here if you’re already scared of dentist visits.
The last visit was not as bad. I got hit with a $ 3400 to-​do bill– some work that seems believable but some that are highly suspicious. Based on the other reviews, they may be faking work to make a profit and it does seems excessive so I will check with another dentist– cuz that is NOT cheap!
Overall, 2 – 3 stars. Staff is nice and I haven’t had to wait longer than 10 minutes. Go if your schedule is busy but don’t expect anything above average!

Very good experience. Fast diagnoses and most importantly pain free! I don’t remember the doctors name but she was very good.
They offer a free whitening when you do a cleaning. Haven’t had the chance to take them up on the offer but planning on it.