Abercrombie & Fitch

My most favorite store! We love the range they offer. Great ambience and very welcoming staff. The staff is always happy to help and come up with a lot of valuable suggestions. Manager Annie and Chlarisa are great! I highly recommend this store.

Good store EXCEPT cashier 2 039 890 overcharged me by about $ 40. :(I specifically picked items that were on sale. The $ 88 jeans I purchased were 50% off, but my receipt says that I was charged $ 75.74. The shorts I bought were also on a rack that said 50% off. However, I was charged $ 29.26. :(Also, it looks like I should have gotten another 25% off my entire purchase. Grrrr.

Horrible. I’m an A&F employee; I went in to shop and afterwards I asked for a restroom. A kind employee told me «sure but I have to ask a manager». 5 minutes later a manager came up to me (knowing I work for the company) and told me «so there’s a bathroom across the street at Starbucks». Additionally, the cleanliness is lacking– the entire fitting room area smelled like body odor.

This is the only second location in NYC:
— very organized merchandise
— well stock of clothing and associates
— awesome music
— friendly staff
The sales are moderately reasonable but not the best deals. Usually there is only one register that is open on the main floor — the registers near the women’s section on the first floor and men’s section on the second are closed.
During the the holiday sale, I noticed there were more employees to ring you up at both registers.

Terrible terrible customer service here. Went to return a couple items online, the cashier looked so annoyed at me. He didn’t talk to me much but so much attitude and ego from his expression.
I also noticed a lot of Asian tourist shopping here. I understand there are some language barriers here, but the cashier definitely was looking down at them. He look so annoyed and piss when the foreign customer doesn’t understand what he was asking. I absolutely can’t stand this kind of mentality. Management need to address this.

Depuis que je vais à New York je vais toujours à celui ci d’abercrombie plutôt qu’à celui de la 5^th avenue. Car dans celui ci il y a bcp moins de Monde, et les soldes sont régulières contrairement à celui de la 5^th

At 5 pm on April 30 2015, I tried my clothes on at their fitting room. The lady who looks African led me to a room with 5 pieces of clothes at maximum which is normal. What is not normal is that later on she knocked at the door and says «you have been there for too long, I have a long line waiting here.» I told her that im not done yet, and asked how long did I have left? No answer. I felt uncomfortable and rushed after that. I could not continue to try the rest because I did not know if there is a limit time for fitting room or not. So i decided to come out and wanted her to clarify their rules and if there is the rule, I would be happy to get back in line again so that it’s fair to other customers.
I came out and she wasn’t there. I asked a guy who was then in charge of the fitting room area if they have a rule about limited time on trying clothes and he said no. I came out to the stores looking for her because I wanted to know why she treated me that way. She said because I have been there for 25 mins and she usually does so when the line is getting too long.
First of all, I didn’t spend my time there for 25 mins. It probably will end up 25 mins after I try all 5 pieces but not 25 mins when she knocked at my door. And even if I spent 25 mins in a fitting room then what’s the problem? Everyone gets to take as much time as they want once they get a fitting room. People accept that unwritten rule when they decide to be in line. If you want to set a time limit, put a sign in fitting rooms or notify customers before hand. don’t knock the door and tell them that they have been there for too long. I don’t know where that lady originally come from, but civilized people don’t do it here. You, the lady who looks African, do not have a pretty face like your coworkers, on top of that, you don’t have service mind and have attitude towards customers. I’ve heard how Abercrombie employees get hired based on outside appearance and I don’t get how this lady who is ugly inside and out got hired. Maybe it’s a new trend now?
Besides her, I was happy with other staffs. They checked on me, were
nice, friendly, and helpful. I hope that customers will never have to encounter a bad experience like I did or even deal with that lady and receive services from other good employees. Believe me, they exist, not all of them rude like other reviews mentioned here.

Review from a former employee & customer: if I could give this place negative stars I would, it’s so dark I fell down the stairs and saw several customers fall down the stairs as well, a serious safety hazard. Next major point: the cologne is sprayed around as if it were air freshener, I was told to spritz the store repeatedly when working here and once read the bottle where it said not to directly spray fierce on skin (sketchy: what kind of harmful chemicals are we inhaling if they aren’t safe enough for our skin?). Last point: yes employees are cranky and customer service is terrible.

Pretty much like any other Abercrombie, loud music dark room, the thing I can’t stand is that cologne fierce, the smell is so intoxicating, giving me a headache, only went there because of my girlfriend, ask for a size check, no size, ask for a another jacket, no size again, wtf, what kind of clothing store run out of all the xs, the only xs i see is not for sell, left without buying anything. Overly priced, better deal online, definitely a tourist trap

Go through a detox when you come out, that cologne smell will get in your lungs and take years off your life. Don’t take any of the little adolescent workers seriously, they’re just trying to get attention. This is a tourist hub, I only go for random stuff if there are good sales, otherwise it is to be avoided.

My friend works at A&F on 5^th Avenue and workers there are getting together & signing this petition to stop the crappy on-​call scheduling that workers have to deal with at Abercrombie.
If you are tired of not getting any hours while Abercrombie hires new workers, if you’re tired of waiting by the phone to work, and tired of swapping shifts all the time, sign here!

A&F store where most cupon codes can’t be used because it is a tourist mainly store where Sale isn’t an option.
Hate it when I can go to the next A&F and get 40+% discount — besides that the clothes is cool.

J’aime! On sent la boutique de loin, comme toutes leurs boutiques on me dira. Celle ci, je suis tombée dessus aprs alors longer dans tous les sens wall street, juste avant d’arriver sur le port. Jolie boutique, très sombre comme dhabitude, musique plein les oreilles, et fringues toujours aussi sympa! La qualité y est au top, j’adore ;) Différemment à celui des champs elysées. Celui ci à une vraie ambiance à l’américaine, les vendeurs y sont super présents et prêts à conseiller à tout moment, contrairement aux milliers de hello wassup?! qu’on a pu me lancer en 15sec à Paris, pour repartir sans se preoccuper plus dans ses rangements lol

The only reason I stepped into this store was because my sister had asked me buy her a sweatshirt from there. I found a sweatshirt I ‘liked” but couldn’t find it anywhere except on the mannequin. I asked a salesguy for help, who replied, «We only have the one on the mannequin.» I asked him if they had similar ones elsewhere. He grunted he would ask someone else and disappeared never to be seen again. I asked another salesperson for help and she could point me in the general direction.
Aside from snobby, terrible customer service, I have to point out that the lights were so dim you could hardly make out the labels/​sizes on the clothes and the music was so loud I thought I was in a club with a bunch of underage bimbos. I know this may make me sound old, but it was really that ridiculous.
Lastly, overpriced much?

La qualité est au rdv
Mais attention si achat en ligne …
Une fois votre panier rempli, au moment de payer, le site
débranche sur un site de paiement chinois:
Nom de la société de paiement: GZ CHENG CHI NET S&T CO., LTD.
Il m’est arrivé d’être débité 2 fois pour la même commande: abercrombie né vous rembourse pas !!
A EVITER
Je tiens les pièces justificatives à quiquonque en fera la demande.

This Store is Very irresponsible.
Last week my 3 girls and I stopped in the A&F in Riverside Square Mall NJ and immediately were turned off by the «fierce» smell in the store and emanating out into the mall. My girls made comments about the strong scent. We had to leave. Ironically, this morning I received an email from Campaign for Safe Cosmetics, in which I am a member and viewed their email re: letter to Mike Jeffries to Stop Spraying!
There are 11 secret chemicals not listed on the label, some of which are linked to Asthma, allergies and sex hormone disruption (definitely not «Fierce»!)
Will not shop in this store until they stop spraying!

what do you expect from A&F when their recruiters are right outside the store on the streets hiring potential employees for their store based solely on their physical appearance? End result, you get a store full of brainless bodies who cant think independently.
don’t believe me? go check out the store for yourself and find an employee who can count to 20 without using their fingers and toes.

Hi,
I visited your store at Stanford CA on Friday 11/​27, due to promotions I got in the email. I was very disappointing.
I will never visit that store ever again. Women’s closing was on first floor and although they had changing rooms there were no attendant on duty. I had to go 2^nd story to change clothes. If I needed something else I had to go back down to try and so on. Although they had cash registers upstairs they had no one on duty. I had to go back downstairs to pay for items. Only 1 person was working on cash register. This is my first and last time in your store!
Very disappointing
Sincerely,
Alex

This is a general comment for all AF merchandise. I have to stick an address in here, so the seaport one it is.
Anywho, I don’t understand why people pay so much for such bad quality. I don’t often shop AF, but when I do a good amount of their clothing is not the quality they’re suppose to be selling. I have skirts and tees from them that formed lint all over or only in certain areas after a couple of wears. I bought a skirt last month, wore it for one day, and my entire left side got linty. It could have been my canvas bag, but it’s good quality no matter what type of abrasion it should not get ruined like that. I also had bought a shirt that shows somewhat of a bad workmanship.
Seriously, if we decide to buy a shirt for like $ 30-​$ 40 the least they can do is make sure the threads and stitching aren’t coming apart.
My boyfriend, bought a hoodie from them and after he washed it I guess it shrunk because the zipper did he hill thing where it just folds.
But I must say, they do have pretty styles.
As for the AF Store in the Seaport area, it is a really nice place to shop. It is of course close to other stores, right by the East River, and quite roomy inside, unlike its other AF or Hollister counterparts where people have to basically slide past one another just to get through.

Like shopping while the store plays music at a very high volume that you cannot even hear yourself speak in the dim lights? Then this store is for you.
I actually have gotten a headache due to the high volume from Abercrombie music. Yea, pretty sad.
Used to shop here a lot, but find it nothing special now. Feels as if you’re advertising the brand itself when you’re wearing a tee that sticks out in huge font «Abercrombie & Fitch.» But that’s just me now.
I do like the layout though, with the spiral staircase. But this place is always packed, literally.

This store is super huge for it to only have one friggen section near the cash register to try on clothes. There should be another fitting room on the top floor.
Are there any sales associates there? I didn’t even notice. No HELP. But then again this is a&f. Snooty attitudes for what? There was one nice grl. The greeter on the side of entering the seaport. Ehh could be better. I guess if you buy something that’s when they’d say have a nice day.

The store layout is nice… especailly the old spiral stairs
The staff is barley helpful or barley present … if you ever want to find out if they have your size in stock, you got to find one particular sales person to do this… also there is always a huge line for the fitting rooms
All the sale items are located on the second floor…

OK. Im used to bad service at anf. Its a given. But this store just takes the cake.
Let me state first off that I’ve shopped af soo much that I should own shares in the company. I used to shop this store alot during my breaks from college.
First off the people working are super snobby. This store isn’t even the number one store and isn’t as busy as fifth. No reason to act so stressed out when they don’t even help people. I’ve seen customers get screamed at for trying to get a fitting room at the end of the night. The staff arent even as good looking as the staff in the other stores so take it down a notch.
I’ve seen non speaking english customers get made fun of to their face and told to go get things themselves when asking for help.
This store’s staff are just nasty all around and don’t even do their job.
I spotted a guy steal an entire table full of cologne and warned the guy before anyone else caught it. The guy got away but the employee I told didnt even believe me. THE ENTIRE TABLE TOP WAS GONE.
Someone needs to have a talk to their hiring manager