AdoramaPix

I usually don’t have any problems when I order my larger photo prints from adoramapix but when it comes to the precut wallet prints, it’s hit or miss and the failure rate is quite high. Photos where’s centered the way we selected them to be online and almost every print had a stencil divot along the middle or the side. Incredibly frustrating for a company to have zero quality control over their products. It’s pretty sad that I have to speak to disappointed customers about an order they’ve been patiently waiting for. Time to use someone else for pre cut wallet photos.

Outstanding job printing my 8×10 photos! I’ve purchased gear from Adorama for many years, but was looking for a quality printer for some special travel photos. AdoramaPix was recommended by Ken Rockwell online, so I thought I’d check it out. I was impressed with the ease of online ordering, the ability to adjust cropping and request color correction, as well as the very competitive prices.
When I promptly received my order, the very careful packing for shipment and the excellent quality of the photos convinced me that this may be one of the better online printing services around. Terrific quality at reasonable prices and speedy delivery too — that’s a hard combination to beat. Thanks Ken and thanks AdoramaPix. I’ll be back soon.

I have been using AdoramaPix for a number of years now with generally acceptable results. However, lately the print quality has been inconsistent and raging from average to really bad.
Multiple color prints from the same exact jpg file have been printed in tones ranging from normal/​natural to jaundiced!
I’ve emailed samples of problematic prints to their lab and the order has been reprinted, no questions asked, however the same exact thing happened gain with the very next order.
I’ve contacted their costumer service again and am waiting for a response.

UGH! this place is horrible! i worked really hard to organize my wedding photos and created 2 contemporary slim hudson albums on March 17, 2016. i quickly realized i made a mistake (forgot to round the edges of the page corners) but this was 15 minutes before midnight, so i emailed support and waited for an answer the next morning. never got one. then i looked online and noticed that adorama had made a mistake and saw that one of my books did not have the 2 lines on the front cover of the book preview that i placed on the order. fed up, i ended up calling them to make sure they make both fixes, it should be easy enough, they weren’t major changes, and one of them was their fault. but wow. the customer service guy was terrible. tried to CHARGE me money for rounding the edges when it is a free option, so i said no. i’m not paying for that, it’s FREE. so then he goes «oohhh oh yeaa, now i see it.» YEA RIGHT. tired to charge me for it. and then i asked about the two lines and he says that it’s on the order. so then why is the preview not showing it?! whatever. so then i ask for a confirmation number for the changes or if it will update online and he said no. no confirmation number, no change online. so basically i have to trust this guy to make sure the edges are rounded and the 2 lines are there for both books. it’s been 2 weeks and i check my status and it says processing still. so i called them yesterday to ask where my books are and that it’s been two weeks. the turnaround time when i ordered was 4 days, so it definitely should’ve been completed and shipped. they tell me that it’s just been finished (how convenient) and that they will ship it overnight to me. i was very glad to hear that and thought, wow, ok, it’s not so bad here. i’ll wait to see the pictures and then write a review. well turns out that ups attempted to deliver my books this morning but the address was wrong. adoramapix gave ups the wrong address when clearly i see on my order confirmation email my correct address. now i have to go pick up my package in order to receive it on time. what’s the point of delivery if i have to go pick it up myself? maybe adoramapix should REVIEW everything before sending out a package with the wrong address on it. also, while all this was happening, i emailed Libby earlier this week about my order and STILL haven’t gotten a response. so in the end i had to call the store. what terrible customer service. i’m not even excited about getting my books anymore. if the photos don’t turn out right, i expect a full refund for the crazy runaround that this company has shown me.
edit as of April 1, 2016 — after I went to ups to pick up my books.
I finally did receive the albums although I had to go to ups to pick up the albums. No idea how adoramapix forgot to include my apartment number on the address.
Once I had picked up the albums, I noticed that the binding was uneven (there are large gaps in between the pages when the books are closed) and falling apart at the binding! I have attached pictures of the albums to this email so that you can see what I am talking about. My husband and I paid good money and we expected good products in return. These albums are supposed to be long lasting items. Photobooks that we can look at years after our marriage but the fact that it is already falling apart is not ideal and I am thinking we should’ve gone somewhere else for our photobooks. If it’s falling apart now, imagine how it will be a month from now.
I will say that the picture quality is beautiful. If only adoramapix’s customer service and actual product quality matched the pictures.

Great quality and great service.

AdoramaPix is, hands down, the worst vendor I have ever had to deal with in New York.
I placed my order on February 18. I requested expedited service so that I could receive my prints the next day. While placing my order, AdoramaPix’s website confirmed that the prints would be ready for pick up on February 19.
The morning of the 19^th, I received another email stating that the prints would not be ready until Feb. 22. I called their office to cancel the order (which I was not allowed to do, because the order had «already been printed»). They also refused to cancel the charge for expedited shipping, despite the fact the prints would not be available for 3 days.
On the afternoon of the 19^th, 15 minutes before AdoramaPix closed, I got an email telling me that the prints HAD BEEN delivered and were available for pick up. I was also informed that my prints would not shipped, as I had requested.
I wasn’t able to go to Adorama, to pick up the prints, until 2 weeks later. Upon arrival at the Manhattan location, I was told that the prints had been sent back to Brooklyn because «they were not picked up after 30 days» (this was on March 8, 18 days after the order was placed, 15 days after I was told the prints would be available for pick up).
After, once again, being refused a refund for this phenomenal display of ineptitude on behalf of AdoramaPix, I was told that the prints would be shipped the next day.
I was unsurprised to find that AdoramaPix shipped the prints, the next day, to the wrong address…
At this point, I have given up on ever receiving these items. Their complete lack of accountability and competence is only matched by the refusal of the management to return my calls or answer my emails. I can only warn anyone reading these reviews and my friends in the industry to never use AdoramaPix.

They just burned me pretty bad. They get an extra star because they really do high quality stuff, but they’re failing to meet the deadline of my most important order ever.
I ordered a book for an anniversary present nearly two weeks ago. I’m paying extra for rush shipping, it was supposed to get here tomorrow. Well, after not receiving any order or shipping updates I just called in and they told me that it’s not even finished yet.
I’m kind of feeling cheated. I paid top dollar for a top-​quality item, literally 2 – 3 times more than some of the competing services but the quality is worth it. All of that is irrelevant when I can’t get the product on time.

i called to have some questions ask about the way adoramaPix charges customer accounts.
they make the charge, then a day later the charge disappears, and then again i appears 3 – 4 days later. such a bad system. cause me troubles with overdrafts and thinking i had certain amount of money when in reality i didn’t. Thanks adorama.
also they person that «helped» me when i called she question me about my financing and that i should be looking out for it, if i needed counseling i would call my banker or finaltial advisor not some person that questions me rather than help me.
HER NAME IS: CAMY OR GOES BY CAMY.
SHE IS MAKING RETHINK WHERE I WANNA SPEND ABOUT 1,000 $ A MONTH. PROBABLY I WILL CHANGE MY SUPPLIER.

I ordered a calendar that was expected to arrive on Dec 22. On December 22 i received notice that it had been shipped, which gave me hope that it would get to me around the holiday time — probably just after Chrustmas. I did get a form letter apologizing and stating that they will do better in the future. But as it turned out, it got to me with hours to spare
I had placed a separate order the day before. It arrived in time — although a little delayed — and the work was beautifully done.
I would use them again, but leave far greater time for the order to be processed and not rely on the estimates given just to spare some anxiety

I have ordered prints through AdoramaPix in the past and was happy enough with their quality to place an order for two photo calendars on December 9^th. I continued to check the progress on the order, which said «Expected to arrive Dec. 21^st.» I thought this was a little slow, but figured as long as they arrived before Christmas it would be fine. Tried calling yesterday (Monday the 21^st) when my items didn’t arrive, and got an answering machine. Finally got through this evening (Dec. 22^nd) to be told that my order hasn’t even processed yet — was told by a representative that the company received a lot of calendar orders and is running behind schedule. I am pretty unimpressed that a photo company didn’t anticipate and plan for the holiday rush but am even more upset that they neglected to update this in my shipping information; even now, Dec 22^nd, my order says «expected to arrive Dec. 21^st.» Instead of updating the shipping information to reflect this, I was left in the dark and now have to make very last minute contingency plans.
I should have ordered from one of the many competitors at my disposal. I have learned my lesson the hard way and will NEVER use your services again.
Edited to add: I contacted Adorama Pix immediately after writing this review. Both Libby and Helen were immediately responsive and are attending to the matter personally and it looks like not all hope is lost. I will update when the products arrive.
Edited to add: Adorama Pix overnighted my order and it arrived 10am on Christmas Eve, roughly 12 hours after is was dispatched in New York. I was sent tracking information immediately as soon as it shipped, and was able to collect the gift before leaving for my holiday celebrations. The quality of the calendars is superlative. It is a very polished, classic look, and the photos are absolutely gorgeous. If my experience hadn’t been so stressful, I would have given the product itself five starts. However, the very attentive customer service and the end product help to nullify the frustrations I experienced. All in all, I would definitely use their services again, and intend on doing so in the future. Special thanks to Libby for working overtime and personally attending to my products.

I went in to the Manhattan store to pickup my order this morning (12/​18/​2015) and it was not mounted. I’m not sure how you overlook mounting (50) 11×14 prints! It’s 2/​3rds of the total cost of the order and a few boxes of matte board short! Furthermore, the «White label packaging» was also overlooked by your incompetent quality control department!!! The order was in a single Adorama branded envelope with one piece of cardboard and shrink wrap!!! Is anyone awake over there in Brooklyn?
The people working at the print desk in-​store said they didn’t know anything about it or how to fix it. The telephone support rep 888−216−6400 (because, not surprisingly, the supervisor was not available) suggested I reorder it from scratch and that it would be done after Christmas sometime — maybe the 30^th? This order was submitted with plenty of time for it to be done correctly, without rush, and was supposed to be the highlight at one of my client’s holiday parties. That clearly is not going to happen. That makes me look bad to my client and while you may not care about that, it is clear that your mistake and lack of quality control are causing damage to my business.
Sincerely, Ex-​customer

Let me start by saying that I’ve done a lot of business with Adoramapix and I think the quality of the company’s photobooks is excellent, but quite expensive so you have to want to the quality to make it worth your money. If nothing goes wrong with your order I would venture to guess you will have a positive experience.
However, I’ve been TERRIBLY disappointed with the service. I ordered my sixth photobook from the company in late October. After not receiving my book, by mid-​November I contacted the company via it’s online submission form and didn’t receive an answer. I followed-​up one week later via phone. After waiting 20 minutes on hold, the individual I spoke with told me I shouldn’t contact the company via the submission form – (which it doesn’t note on its website) that the submission form is merely for website observations. He told me that he’s was sorry the order was so delayed (I’d been waiting for a month at that point) and he said he would have the order expedited and that I would receive an email. After I got off the phone I never received an email… and to my disappointment never received my photobook.
Fast forward a week and I emailed the company (via the email address I was told to use) to inquire about the status of my photobook. I never received an answer. A week after that I received a paypal email saying that my order from Adoramapix was deleted. I called the company to inquire what happened and after waiting on hold for 25 minutes speak to someone only to be put on hold again… my call was cut off. I called back waited on hold for another 25 minutes and spoke to an individual who told me that my order was deleted and that something went wrong in the processing of the order. I asked why I was never called or contacted by the company when they realized the order had a problem. She said she didn’t know and I asked to speak with a supervisor. She said the supervisor was busy and took my number for him to call me. I never received a phone call.
I called back the next morning and after waiting on hold for more than 20 minutes asked to speak to a supervisor. She told me they weren’t available but could take my number for him to call me within the next two hours. I have yet to hear from the supervisor. After spending two hours on hold for this one order I think it is safe to say that their customer service is sincerely lacking.

After my initial post, I was able to connect with an AdoramaPix representative who helped get me a corrected wedding album (has not yet arrived). As I mentioned, the quality of the AdoramaPix products were never in question — all 3 albums and multiple photo prints I’ve purchased to date have been lovely and packaged to prevent shipping damage.
A word to the wise: If you choose to use the AdormaPix builders, be sure to check the «preview» option thoroughly immediately before purchase and take screenshots if possible. This will make it easier to work with customer service if you encounter an issue. The team is willing to help, but they can’t afford to cover customer mistakes — it’s on you to show that an error was in their system and not your oversight.
Original review:
I am totally regretting my decision to buy my high-​end wedding album from Adormapix! I triple checked every page of my book before submitting it for printing; all pictures were in the right place and the layout was consistent. When my book arrived, two pictures were missing and borders were missing on the back page.
Something broke between the photo editor and their printing software and this is the response I was given by their customer service. «there nothing we can do as this is how the book came into our printing server once placed. We cannot make any changes to the book and we cannot fix this for you.»
DO NOT WASTE YOUR MONEY! The prints are beautiful but that hardly matters if the photos don’t show up.

We realized, too late, that it was our father’s birthday this weekend and found that AdoramaPix was the only place offering rush orders for an extra fee, along with order pickups at their Manhattan location. Since it was already Wednesday and we would need it for Friday (bearing in mind that they shut down all offices at 2 pm on Fridays through Saturday), I was nervous about the short turnaround time and called twice before placing the order to have someone confirm that it would definitely be ready in two days. Each time, I had to wait at least ten minutes before someone picked up but both reps assured me that if I put in for a rush order, it would be ready by Friday.
It wasn’t.
I called Friday morning as soon as they opened and one person said they’d «contact the shipping company and e-​mail an update». That never happened. By noon, when it became clear to me that it wouldn’t be ready that day, I called again. When this rep heard that I’d only paid for the rush order because two different people had guaranteed that it’d be done on time, he apologized and said that he would «cancel the expedited charge».
Wrong again. When I received the ‘ready for pickup’ e-​mail today (Monday), I found that the «canceled» expedited fee had simply been hoisted onto the shipping charge, making my grand total exactly the same as before. I had to call AGAIN to find out what happened. When I finally got someone on the line, they told me that the rush order fee had NOT been cancelled but credited to my account. Meaning, I’d have to place another order to access my own money… for a fee I had ONLY paid because two different people guaranteed that it’d be done by a certain time. And why say you’re going to ‘cancel’ a fee if what you’re really going to do is credit an account?
The worst part about all of it is that I would have been perfectly fine if (1) it wouldn’t be ready in time and (2) they only offered refunds through credits. I would have been willing to wait an extra day for the book and I’d either never pay for a rush order or know to check my account for a credit. But because I was always led on to think otherwise by their customer service reps, I was given the runaround and had to make several long calls for an order that really could have been smoother. That, along with the fact that the website wasn’t nearly as cooperative as prior reviewers suggested led to a stressful ordering experience that I hesitate to repeat.
When I finally had the album in my hands, it was quite beautiful and well-​made. The colors were vibrant, the page folds didn’t interfere with the full spread photographs because of the thick, lay-​flat paper, and I’d purchased the archival box along with it, which really completed the package. It’s clear that they do a quality job here; I just wish that the process of getting it into my hands hadn’t been fraught with the customer service turn around.
If you decide to place an order with Adorama, I’d highly recommend giving yourself significant lead time. Don’t depend on their timeline; there is no guarantee you’ll get it when you need it. Second, be prepared to wait if you need to call them about your order. Each time I did, I waited at least ten minutes, usually more.

I eagerly placed my first order with AdoramaPix after seeing them at Photo Plus. I even placed a second order before my prints came in. What a mistake that was! My first shipment came and my prints were not mounted to foam core as I had requested and the white boarders were all uneven. I called and the customer service person was great and said that she would make sure the borders were printed correctly this time and that I would receive them with foam core. Fast forward, today I received the reprint and yes, they are now on foam core but the corners are all bent and the borders are worse than they were the first time. I called customer service and they are giving me a credit and i have to wait for it to go through before I can place my own re-​order without borders because I don’t trust them to do the borders correctly the 3^rd time. I have an art show next week and will be away and am now EXTREMELY concerned that they are going to come back wrong or damaged the 3^rd time and then I will be stuck with no prints for my show.
My second order is all messed up too messed up borders and bent corners!!!

If only I could give 6 stars?!
I placed an online order for 8×8×10 prints on Friday night.
The online system is super easy to use.
There were several paper options so I thought I’d go and try the metallic paper. I was printing some of our wedding photos so I thought I’d try it out and if they didn’t look nice it was only about $ 1.80 each so id just get a reprint. The metallic was supposed to make my b&w pics pop and add a nice touch to color.
I didn’t order enough for free shipping but it was $ 3.95 anyway so I wasn’t complaining since each print was cheaper than other places I found online. Mind you I wanted quality printing and not ones I’ve seen come out of Duane reade or cvs where the prints come out poor quality.
I couldn’t believe I got them on Monday night when I was told I’d get them by Friday. So turn around time is impressive alone.
And when I opened my box they came in (which was great as the images were not bent or anything) — the images were amazing. The metallic really gives it that something special. I was speechless!!!
I had purchased these as Christmas gifts for my I laws as they wanted photos from our wedding. I couldn’t be happier or prouder to present these.
So all in all — adoramapix will get my business from now on because of price, quality and delivery. I honestly couldn’t ask for a better first experience.

so I ordered one large photo book from adorama pix and when I went to check out it gave me an opportunity to purchase add on picture books of a scaled down size I purchased 2 of the medium size and 1 half sized one and upon arrival today the big book looked great but the small books were completely incorrect. They were not scaled down but oddly cropped so that everything was either zoomed in to one point of the image or just not positioned correctly. Seeing as they were add ons I believed they should’ve been smaller replicas of the large book. At this point I am very displeased because I was going to give the smaller books to my grandfather as a gift for his birthday next week and the books as it is took 2 weeks to get here.
Update:
After contacting Helen and then leaving my initial review on the misprinted books she quickly got back to me on the matter and was very apologetic about the issue. On Unilocal this seems like a very common thing as Helen seems to take care of all the people (even the very rude) who run into problems with adorama’s service or products and she continually handles the problems in a professional and kind manor. After speaking with Helen I was told that my books would be reprinted and I’d be given a shipping code upon completion. Helen emailed me when the books were finished and asked for my grandpa’s address so that the books could be shipped in time for his birthday. They were printed and delivered in 10 days after I contacted her about the misprints (pretty damn fast for printing and shipping) and they arrived today in Hawaii in time for my grandpas birthday. The books look beautiful as expected and I’m sure my grandfather will love them. I assume that my experience with the addon books was just a rare accident and hope to not run into the same problem next time I order books from adorama.

I am really happy with my photo books from AdoramaPix. I found this place by google. I needed print layflat portfolios for my small/​tiny business. They delivered on time and flawless with very careful package. Colors were 100% accurate and even. The paper quality is excellent !
I truly enjoyed the lay flat pages. They are printed in one page, not glued by two pages. AdoramaPix makes it real seamless, unlike some other photo book printing companies I used before. The online editing tools is pretty easy to use, saved me a lot of time. I will keep using AdoramaPix for my printing projects

PURCHASED $ 500 HUDSON ALBUM THAT WAS DEFECTIVE. I ordered the premium Hudson album for my wedding photos. when i picked it up, the album look fantastic. I stored it on a flat surface and have opened it less than 5 times in the 3 months since i’ve had it. I opened it up last week to show a friend and about a third of the pages were stuck together, and when they were pulled apart, the paper ripped. I now have ¹⁄₃ of a wedding album that is completely ruined. I’m not sure what the cause was but I can assure you that nothing was spilled on the pages, and there wouldn’t be rips in the exact same places on the pages if it was something i did.
I emailed Adoramapix and they simply responded that their policy only covers 30 days and they could offer me a 30% discount to purchase a new one. I emailed them back to say that this was unacceptable for a premium product, especially since it seems the album was defective. We will see if they do something about it other than offer a measly 30% off.
For now, 1 star. I will update when i hear back from management.

I purchased a 10×12.5 Hudson Album when the flush mount albums were first offered in early August 2014 (before it was even named ‘Hudson’). I spent hours and hours editing and choosing photos to remember my wedding day and was extremely pleased with the final result when it arrived. As this was a labor-​intensive and costly project, I was careful to store it away from sun light and direct heat on a flat surface on a shelf in our living room. I went as far as placing the album in a dust bag as specific storage boxes from Adorama were not available at the time I placed my order. Recently, I took it out to show a few guests and noticed that the front cover had bent upward and no longer lays flat. Additionally, the first few pages have followed suit and also bent upwards. I also noticed that the binding is much more loose than when we first received the album. Please note that this album has not been abused or viciously flipped through.
To address the issue, I first send an email to customer service and the response I got in a nutshell was that extreme changes in temperature can cause the pages and cover to do this. No solution offered. Next, I called AdoramaPix to speak with an associate. He re-​read the email thread and the only solution he could offer me was 30% off if I wanted to re-​order the album. Finally, I asked to speak with a manager. He was very nice and receptive to everything I was saying and agreed that this should not have happened to my album. His first suggestion was to place my book flat on the other side and in a humid bathroom while I take a hot shower to see if it helps the book. I knew this would not help because prior to emailing customer service, I tried this (minus putting it in the bathroom) and it did not help. In the end, the manager offered me a re-​print of my album free of charge. I was extremely appreciative of gesture and his willingness to work with me in finding a solution rather than telling me that it is my loss.
After patiently waiting, my new album finally arrived. To my surprise, the new album had THE SAME issue!!! The corners of the front cover and about 2 pages had bent/​curved up despite the book being carefully packaged with bubble wrap. ADDITIONALLY, there are black marks one of the gold gilded sides… I’m afraid to touch it because I don’t know if it’s glue vs. dirt vs the gilded gold being scratched off. Yes, these may be minor faults in the albums… but as mentioned before, this was a very time consuming and costly project and who’s to say it won’t get worse over time?
Please note, the actual images in the album are crisp and stunning and the leather cover is beautiful. I have two other regular photo albums from AdoramaPix which came out great. This is why I opted to use AdoramaPix to showcase my wedding photos. because I thought the quality would exceed other companies that provide similar albums.
I still recommend AdoramaPix for their regular albums… just think twice about the Hudson. Perhaps, it’s okay for thinner books though…