Aldo Shoes

I’m not reviewing quality of the shoes here — I don’t think that this store is different from any other Aldo, so you know what you’re getting into quality– and price-​wise. This is just about customer service.
I recently bought some shoes online and while they were all super cute, they didn’t all fit me perfectly, so I decided to bring them here to return them. The cashier was incredibly friendly, and really willing to help me with anything I needed. I didn’t get a packing slip in the order and he was totally willing to work with me to make sure that I got everything returned properly. It took a little bit longer than I expected, just because there was a little bit of trouble looking up the order number, but overall the cashier was really apologetic that I was waiting and made the whole transaction very pleasant.
The store itself is on the smaller side, so if you’re coming here to buy stuff, I’m not sure how successful you’ll be. But the customer service is excellent. I will note that like lots of people experience with Aldo, I watched the cashiers try to sell a bunch of extra products when they helped customers… lots of pushing their insoles and the sunglasses sale they were running at the time. So be prepared and don’t let it fluster you!

I don’t know what the bad reviews are all about! I just had a wonderful shopping experience! They brought me all the shoes I wanted to try on in my correct size. They offered me a clutch that matched the floral wedges (which I LOVE — perfect for summer!) YES, technically they were UPSELLING – but that’s the nature of SALES. I never felt pressured to buy.
Everyone in the store was admiring me modeling the shoes/​matching clutch/​anklet/​toe ring/​floppy summer hat! I ended up purchasing everything!!!
YES, I splurged but now I’m SET for any vacation/​wedding/​weekend brunch/​etc this summer! So it was worth it, because I’ll get a lot of wear out of these items.
The ONLY sneaky thing was the girl adding the gel insoles at the end… Might return those. Haha.
But otherwise, I had a great time, and GREAT service! Thanks, Aldo.
I’ll be back – BABY!

I got a pair of shoes from this location, after wearing them for a week the stitching started to come out. I took them to the store expecting a refund or a new pair, instead they said that they would send them to be repaired and would call me when they where done. 3 weeks went by and nobody called! So I stop by the store to see what the status was and why I didn’t get a call. The sales person didn’t give me a reason for not calling by, but went to the back to get my shoes. She gave me the shoes in a bag and I left the store and got into my car to leave. Before I pulled off I inspected the shoes and they was NEVER REPAIRED!!! after 3 weeks! I took them back into the store and asked for the manager, she apologized and said she would send them out and call me. Well guest what??? Nobody as called yet and it’s been 2 weeks! I wrote a letter and customer service said I would hear from the district manager within 24 to 48 hours and that was 4 days ago!!! Still nothing!!!
I’m going there for a refund TODAY… keep the damn shoes! and me and my family will not shop at any Aldo store and I’m going to blast this to my 5,000 friends on facebook and Twitter and to all the Greek Letter Organization listserve groups I belong too!

Clean store layout, great customer service, and a ton of new collection shoes. Only downside is that they have a small section for the on sale shoes, where is where I usually shop at when I go to Aldo’s.

All the fashionable shoes you want with, personal service. What more can you expect from a chain store. Check out the sales!!!

Note to the sales people: I’m sure your management wants you to greet every customer that comes in the store. But if you are already talking to me (or any customer) and I’m responding to you, you saying ‘hello welcome to aldo’ to a different customer is very rude. Imagine if you were speaking to someone and they did that to you. It’s rude. I’m sure the management meant for you to welcome people when you aren’t already working with a customer :)

Stop offering me those floppy insoles!
The shoes might look nice, but are not for walking, running, skipping, or skateboarding.
Just standing, posing, and being pigeon poop bait.

This is the reason why chains annoy me.
Bad customer service and no one cares if you stay or leave.
They were having a sale and I desperately needed another pair of boots. My current boots have a hole in the bottom and the sole is almost all gone. Yea, I procrastinate and wait until the last minute… for everything.
There’s a nice pair of simple black boots on sale and I go to try it on, it is a size 38. I flag down the salesgirl and ask her where the other boot is. She said she would get it for me. Ten minutes later, and probably after 20 customers bombard her, I manage to flag her down again, and she remembered that she left me hanging with one boot on and looking ridiculous. She did manage to get the other boot for me, and did apologize sincerely, so hence the one star.
The boots are perfect, with a good sole, so I can stomp around the Big Apple, and it was a decent sale. Don’t think I’ll come back to get anything else, this was rather on the whim, and it served its purpose.
Like a one night stand, it was good for the moment and took care of business, but never will it be revisited again.

This place is always busy but they are making the most of it to help everyone. Aldo is good when they have sales and the shoes that you want are worth the price. But I always wait till I really want good shoes before i splurge on them.
All in all, i havent really bought a shoe here, but its an okay location.

I bought a pair of shoes in on sale here. The cashier was trying to charge me extra by putting in the gel padding that I didn’t ask for. Thank goodness I noticed and stopped her before she put them in. Be careful when you shop here!

Beautiful decently priced shoes with no comfort or half sizes.

I like Tina also share a love/​hate relationship with this store (and the same shoe size). Everytime I buy a shoe here I HAVE to get insoles or be in pain with every step I take. Not great for walking in NYC. I also have gotten bags here that aren’t bad but the «leather» starts to peel after a few months and it looks like someone chewed on your bag… or maybe that just happened to me.

Here’s the second time I break my rule about not writing a review of a chain company…
I have always had a love/​hate relationship with this store. I appreciate their trendy shoes, but have always hated their sizing (why, when I am normally a 9 ½ or maybe 10, can I only fit a freakin 11 in their shoes??) and their quality (no comfy cushioning on the toe pad, and the black leather on the inside of the last shoes I bought there rubbed black ink off on my feet).
That said: I was recently in a pickle – I knew exactly what I wanted for work – a covered tall wedge, in black, with a peep toe, in satin or leather – and I didn’t want to pay a fortune – and I had already been to two different Filene’s Basements and random shoe boutiques with no luck – and ALDO had *exactly* what I was looking for. So I bought it. In a Size 11. Sigh.
Also: I apparently have been underestimating their purses: I also found exactly what I was looking for (black «leather,» interesting pattern, large but not huge size, zips closed, neither too serious nor casual, no stupid silver hardware) here and nowhere else. For $ 30. Nice!
Store was clean, sort of busy, service was sort of helpful, on a Sunday afternoon at this store.

I view shoe shopping as a task not a hobby or pastime. Aldo’s does the trick for casual mens shoes and for those hipster sneakers that aren’t meant to be used for athletic activity.
Prices are fair — I find they have sales pretty often so if you’re not in any rush, it might be worth waiting until the next sales comes around.