American Eagle Outfitters

By far the greatest experience I’ve had in a retail store. The associates and managers were extremely helpful and really tried their best to accommodate me with finding the perfect winter jacket. A huge shout out to Alan, one of the associates there, who did a fantastic job today!!! He was extremely helpful and did his best in helping me try on several jackets. Thanks so much, Alan!!!

I went there to return some products that I had bought in an awful store in an oulet in Boston where the employees had treated me really bad and I was really surprised because the employees in this store were super nice pacient and helpful, they solved the mistake that the ones in Boston had made and I even buy some other clothes!

Did American Eagle employees undergo some sort of major training binge? If so, I hate to say this, but they need to dial it back a bit.
Yes, I know. I’m crap for complaining about TOO much service. But really. I’ve been shopping here since I was a teen (and actually fell in their target demographic).
I continue to shop here because even though I’ve aged, my waistline hasn’t. I know what I’m looking for and I know what I like. So when I get sales associates trying to tell me what I should wear, that’s a big NOPE!
Case in point: The last time I was here, I just wanted a pair of bootcut jeans. Dark blue rinse. Easy peasy, right? Then the following happens:
Sales associate #1: Asks me if I need help. I say no. Ignores my response and tries to convince me that I need skinny ripped jeans because they’re on sale. No thanks. I go to the fitting room to try on several pairs of jeans.
Sales associate #2: Hands me a pair of jeans that she thinks would look great on me and tells me they are her favorites. Her jeans (don’t ask me why I took them) are pale blue acid-​washed ripped skinny jeans. Yeah, still, no thanks. I tried on the jeans I got, decide on a different pair that were on the shelf and go to said shelf.
Sales associate #3: While at the shelf again, getting the jeans I want, comes by and tries to tell me that I should get a different cut of jeans. I tell him I want this kind. He asks me why I want them. Seriously? Now I’m explaining my style choices to you? He suggests skinny ripped jeans instead. Of course he does.
Sales associate #4: At the register, she asks me if I know that the skinny ripped jeans are on sale and if I’d rather get those. OH MY GOD. Really? At this point, I’m on the verge of either laughing or throwing a fit, this whole shopping experience has been ridiculous. I smile wearily and tell her I’ll stick with the ones I’ve got. She reluctantly rings me up.
As I’m leaving, I’m half-​expecting the security guy to rip the bag out of my hands and demand I buy only acid-​washed skinny ripped jeans. After FOUR separate encounters, I wouldn’t be surprised. Can I PLEASE just buy my own clothes? Pretty please?
People, I’m not a 16 year old girl who doesn’t know any better. Please stop trying to dress me like one.

Friendly staff and very helpful when I was trying to find my size.

Nice clean store, most employees are helpful and friendly … Until I went to register … I had one item to purchase, just a t-​shift. But I had a wrapp coupon for 10 dollars off 10. The cashier boy (cashier code (AM25)) had trouble with coupon and said «is this fake» because he does not know how to type. The manager came over and took care of the coupon. So I said thanks at the end of the transaction, he didn’t respond at all! Okay fine. No problem. So I walked out and started going to other places and I keep on beeping when I was going thru the security gate. I checked my shirt I bought from ae and of course … The security tag was not removed… so I went back and a helpful employee took care of the problem and told the boy cashier to make sure he removes the security tag when ringing up customers. This man didn’t apologize and instead said «he didn’t tell me about it». wTF. I shouldn’t have to tell you if you Do your job right !!! Argh. They should really hire someone who has a little bit more retail experience.

I’m pushing 30 and I come here. Mostly for cheap underwears because their clothing does look a little young. This place is in a convenient spot for me because I have to make a crappy Union Square transfer anyway.
No one really bothers me here, unless I ask a million questions and then they’re very super helpful or they find a knowledgeable person to help me.
One time though, someone said I looked like their English teacher and I was like «What?» That was weird. It’s not a very big store. There’s definitely not the same amount that is online so you can do a 30 second walk-​through sometimes. I think they’ll order clothing from online for free shipping too which is cool. Shipping sucks.

This mall store is my guilty pleasure. I always tell people when I’m drunk, «DON“T SAY ANYTHING but I kind of like American Eagle!»
Today I walked in to the USQ location. I saw g-​strings with sea shell print. I saw boy bottoms with zebras! I was like, I am coming out of the god damn closet and checking-​in on FourSquare. Sea shell panties. STOP. Need. Want. Don’t care that I’m thirty-​BEEEP.
Then I saw a yellow polka dot bikini. I started to shake and imagined buying it. I was going to Instagram it and write, «Finally got my itty bitty yellow polka dot bikini.»
Life was real good.
Then, life had to kick me in the bottom. A teenager approached me. She was nerdy and African American. (Don’t start with the «Did you have to write that she was black?» YES I DO because I didn’t get her name and I am calling her out and that’s all I got. If it were me someone would write, «That Jewish girl» (It’s happened. P. S. I’m Italian).
Anyway: This chick was out of her depth. I come from a family of sales people and you need to think on your feet, read people and relate to them. She wouldn’t go away.
First, she told me that with with my complexion I need to wear pale colors. Then to get her away I made the mistake of telling her it wasn’t for me.
At this point I think she thought I said to her: «Hey, you look cool. I’m looking for a teenage friend. Can we head to the Red Mango? You buy. JK LOL.»
Why? Because the next thing out of her mouth was «Who is it for? Sister? Daughter?»
DAUGHTER? Fuck you, female Urkel if you think I’m old enough to have a teenage daughter.” At this point I shut down. Then came the kicker. If you’re not seated, grab a whiskey.
I said I wasn’t old enough to have a teen and then said, «Maybe a baby or a 1^st grader.» Because I mean, that’s what my friends have (mostly babies).
OK some 1^st graders too.
Her response, «You can be hot at any age.» Good advice. When’s your window? Because you look like crap and you’re 16. At this point I got on my phone and texted my friend, «This is the first time I have wanted to truly murder someone.»
And what did she do? Linger.
That’s correct. Next question: «Do you have kids?»
Why the prying, Female Urkel? I’m obviously super annoyed with you. I’d hate to think what high school was like for this chick because she does not read signs. I picture the popular girls saying, «You can’t sit with us!» and female Urkel is like, «Cool, I’ll just sit on your lap! Want me to cut up your fries and make you a homemade mango chutney?»
I put down what I was going to buy and she kept at it. Personal questions unrelated to bikinis. Following me around.
My gah! Poor kid, but really get a clue.
Also, I had my colors done years ago. I’m a Fall, you ass. Oranges. Browns. Greens. NO PALES.
Now I’m gong to have to go to another store for those sea shell panties. You know it.

Ja, American Eagle ist und bleibt für mich eine tolle Marke bzw. ein toller Laden. Schon damals 2009 beim Black Friday war ich hellauf begeistert.
Von AE hab ich in New York zwei Läden gesehen, diesen hier und am Times Square. Die Auswahl der Kleidung für die beiden Geschlechter orientiert sich eindeutig an ein junges Publikum. Ähnlich eines H&M, nur nicht so oft vertreten und etwas bunter und mehr Yolo. Allerdings finde ich die Preise mehr als moderat. Eine Jeans für 30 – 50 $, die lange hält und recht gut sitzt ist aus meiner Sicht ein Schnäppchen.
Zudem gibt es bei AE oft BOGO (Buy One Get One) oder 50% Rabatt auf einen Artikel beim Kauf von zwei Teilen aus dem Angebotssortiment.
Was nervt, ist die ultra laute Beschallung von Popmusik. Im Herrenbereich ging es noch, aber bei den Damen volle Möhre!
Aber da sehe ich doch mal drüber hinweg, da mir auf Plakaten gesagt wird, dass die Models auf den Bildern unretouchiert sind und auch mal n kleines Pölsterchen haben, eben ganz normale Frauen. das ist gute Werbung aus meiner Sicht.
Falls ich mal wieder in der Gegend bin, schau ich rein.
PS: kostenloses WLAN!

The store is usually packed with «younger’ crowd like teenagers. Which is why I am guessing why most of the staff is teenagers. The service is usually good but sometimes, the reps are way too friendly or pushy. I remember one of them telling me how she is going start binge drinking over the weekend to get ready for the bikini season. {I am not even sure how that make sense, maybe I am too old or something…} Although, most of the people who work there are more than willing to help you find a size or direct you to the correct department.
I used to wear American Eagle stuff a lot during college and it was very affordable with the discounts. I now mostly come here for the jeans. I like how the jeans come in different lengths, short, long, „normal“, etc. Although, at 5′ 2», I am still a bit short for Short, perhaps in the future they will have a super short option available. The jeans are comfy and last a decent amount of time. I usually wear the jeans on days I am doing some «active» where I don’t want to wreck my more expensive jeans [but now I am thinking about it, why did I bother buying them if I rarely wear them].
Overall, the clothes are durable and very affordable especially with the sales and discounts.

I actually like this place. It’s affordable and have really comfortable and quality clothes. Even though a lot of it is exercise centric or sweat shirts, etc, I still like coming here — especially for their sales. I bought t-​shirts, sweatshirts and bras. Their bras are also extremely comfortable.

POST DUE DATE FOR Unilocal 100 (1 out of 2 left! Must prove myself!)
I was dramatically impressed with the customer service at this location. A young lady helped me pick out jeans, knocked on my dressing room door to check up on the size, and came back to me later to see if I found something I liked. Other employees also helped with some size fetching. Everyone was in a cheery mood. I didn’t have to wait for a dressing room.
I’m a fan of AEO and Aerie, especially in the undergarment department. It’s all comfy but cute and attractive too. Aerie, in my opinion, is way way WAY better than Victoria Secret in quality, style, fit and $$. AEO is well-​priced for casual clothes. The skinny jeans I bought were just $ 39 and when you compare that to Gap jeans that are almost twice the price, it’s a steal.
Although most of the styles are for a young crowd (think teens) there are still a few grown-​up choices if you put your imagination to work. A few cute dresses and skirts, mix and match tops, tees, jeans, etc. If you’re shopping in Union Square, I totally recommend a trip inside.

I’ve been to American Eagle quite a few times– usually at their Soho/​broadway location– and the sales associates have always been very friendly and helpful. Maybe a little too pushy sometimes, but its not a big deal at all.
Today I received the WORST customer service ever and it is making me doubt ever stepping foot into this particular AE store again.
I was trying to make a return on a pair of jeans so I walk up to the counter and try to explain to the girl (her name was Tanya, I think) that I bought it with an e-​receipt, so I didn’t have a physical copy to produce. And she proceeds to very snarkily say «Well I don’t have it, do you have it?» when I distinctly remember being told when buying the jeans that if I ever had to return them, all the store needed to do was to look up the purchase with my credit card. So I tell her that, politely, and she glares and says «Well then do you have your card?» Wow. So much for customer service.
I give it to her, keeping a straight face. And as she looks up the information on my card, she radios someone (a friend?) with a walkie talkie, saying «We have a return here, this means its going to take forever». And rolls her eyes. Right in front of me.
I could go on and detail the whole situation but ugh, generally it was an extremely unpleasant experience, and if I wasn’t in a rush I would have sought out her supervisor and lodged a complaint right then. I’m generally not confrontational with things like that, so you can imagine how horrifyingly bad her attitude was.
This is the absolute poorest customer service I’ve received from AE and I really honestly would consider going to another register if you see this same salesperson working the register when you visit this particular location! I personally am never going to that store again.

Service is great here i love buying clothes here for my little brother.
Jean are fit well and when its on sale everything is pretty good price. Everything is so neat and organized here.
When they have a sale for jeans its uaully like 2 for $ 50 thats a great deal. I work right around this area, whens theres a sale i try to come.
Staffs are superfriendly i came here with my little brother took him shopping he picked up 5 pair of jeans and totally all 5 fitted well, the staff helped us i forgot whats her name. Overall its great

I don’t really wear American Eagle Outfitters. I do like SOME of their styles but more specifically I dislike the stitching with their hoodies that I most always certainly check out when I’m at this store.
This store has 2 medium sized floors for your shopping pleasure.
Check out their flagship store and you will see why.
PROS — This store is situated very close to Union Square as an abundance of subway trains go to this location.
— The customer service is friendly and they do approach you rather quickly upon entering the store NOT in a pushy way neither. They seemed helpful.
CONS — This store is situated very close to Union Square.(if you don’t know by now Union Square is a clusterf – k for weirdos, CROWDS, and well CROWDS)

This place is pretty big and has the biggest selection (Better than Soho One I think).
Staff are soo friendly and they don’t stop mentioning the promotions, sales to make you SAVE $$$
Everything is Soo organized.

I, too, was shocked by the amazing service here.
I walked in Friday afternoon after work, expecting a huge mob since they were having the all jeans for $ 30 sale — it was actually perfect, not too busy but not empty. As I was perusing the jeans sections, one of their staff, Paul, approached me to find the right style and size for me as well as show me some of his «favorite jeans.» While I wasn’t interested in buying those, I was fairly impressed (and amused) by his sales pitch for the dusty pink and light pink skinnies. Plus, I was pleased by this personal service that I definitely wouldn’t get elsewhere, unless I was a Kardashian or something.
Being the second person in line for the fitting room, I was shocked when 1, the sales associate introduced herself and asked me my name, and 2, she offered me a room upstairs because there was «such a long wait» here. With just one person in front of me? Please! Has she been to the H&M up the street? Man, she must’ve met some scary shoppers in the past.
While I was trying on the different jeans, I heard another sales associate in the fitting rooms running back and forth for this one customer. The poor girl probably made at least 5 – 6 trips getting her the sizes and styles she needed. But the entire time, she was bubbly and professional, never showing her frustration or exasperation.
This, my friends, is genuine, top-​notch customer service. While I don’t normally shop at AE, I would come back based on this experience alone.

One of the better AE shopping experiences. Forget going to Times Square I don’t care how many floors you have, this AE still seems to have more in stock (probably because all the tourists buy everything out at the Times Square location).
Soho has more stock but I always end up at this AE for my jeans and underthing needs.

I was in here today to get a gift card for a family member. Didn’t expect to buy anything for myself but I ended up browsing because of a discount offer on Foursquare.
One huge upside is that they had bras in 32C; finding that size is like searching for the lost city of Atlantis. I got one I needed & at a significant discount.
Location itself is a little small but staff was helpful. The checkout line got a little slow but overall, I’d at least go to their website & see if they have some clothing more my style on there. It seems like a good store for basics if you manage to catch a good sale.

Love AE!!!
I am always forever faithful to you and only you.
Need I say more?

They changed the layout since I last came here, which threw me off when I entered.
Womens on the bottom, mens on top. Missionary style.

Two words: rabid employees.
I was greeted by no less than 10 – 12 employees and I finally informed one of the employees that I had, in fact, been greeted and informed of the specials about 10 times so far. I then bee-​lined it for the cashiers. I managed to find two pairs of jeans on sale for $ 29.95 + 15% off card = two pairs of jeans for $ 50! Plus, AE is running a special where you get a $ 10 gift card for every $ 50 you spend. Very nice! :)
The layout of the store is a little weird. Mens clothes are on the first floor, and womens clothes are on the second floor. There seems to be no rhyme or reason to where the clothes are located, but I will give this store that they manage to carry every size available.
Just remember to bring your iPod if you’d like to shop in peace.