Anthony Ng, MD – GI Health

Dr. Ng and his Physician’s Assistant Poline Yiu had fantastic bedside manner, were friendly, were knowledgeable, and were great at listening and explaining. Very instructive. Definitely some of the best medical practitioners I’ve dealt with. Also, there was a sign that said you could contact Dr. Ng (the medical director of the facility) directly to provide feedback… something I’ve never seen before but definitely appreciated.
It was kind of interesting though that they offer gifts for leaving positive reviews… makes me wonder how many people leave positive reviews just for the gift :)
The wait time wasn’t great — took me almost an hour to see the doctors. The front desk staff were really apologetic about it but they were slow, took a while to get my insurance information and process my paperwork (of which there was a lot surprisingly given that I’d filled out check-​in forms on ZocDoc). When the appointment was done, I was told to wait and I had to go up to the front desk again myself to get them to divert attention to finalizing my co-​pay and prescriptions so I could leave. Also, in the middle of it, their attention was diverted at least twice and at one point they started flipping through a magazine and speaking to clients in another language.
It seemed like staff were hovering a lot during my exam. They knocked and immediately entered my exam room twice without waiting for the doctor or the PA to respond, and they also entered the room as I was leaving. 3 interruptions seemed strange for a 20 – 25 min appointment.
There was also a huge mix-​up with prescriptions. I had asked for them to be sent to a CVS but then they said one of the creams would only be available at the pharmacy in their building (Buy-​Rite). I went there and purchased all the prescriptions, and then received a text message from CVS saying my prescriptions were ready… naturally I was confused. Overall, I was prescribed 4 things. 1 was sent to CVS TWICE and to Buy-​Rite once, 1 was sent to both CVS and Buy-​Rite, 1 was sent to only Buy-​Rite which I expected per the above, and 1 was sent to only Buy-​Rite. CVS also got a prescription for me specifically for a procedure that we talked about but Dr. Ng eventually said I didn’t need right now. I had to sit down and compare my clinical summary with what they sent to CVS and what they sent to Buy-​Rite… quite confusing.
They put my emergency contact’s cell phone number on my prescriptions — including the stuff they sent to CVS after telling me they didn’t send anything there. I told them to change this as I left and the receptionist just scratched it out on a piece of paper and I guess definitely actually change it in the system or for the prescription They also put my preferred language as Chinese, which is not accurate (insignificant but attention to detail???).
This is a busy facility — there is lots of staff. It’s located in Chinatown with a lot of Chinese staff and Chinese clients, so I expect that Chinese is spoken especially in the lobby — but it’s a bit confusing when you don’t understand the language and staff are speaking at fast paces around you in another language when it’s just you and them. They didn’t ask me any questions directly in Chinese but felt like if there’s only 2 staff and me in a room, they should be speaking in English as a courtesy.
In regards to booking my follow-​up, receptionist told me I needed to come back in a month per the doctor. The receptionist asked me what day and time would work, wrote it down on MY piece of paper without checking her calendar at all, and then said she’d booked it… all while talking to other staff in Chinese while flustered… didn’t exactly give me any sense of comfort that my appointment has actually been booked but let’s see.
Everything in the exam room was A+, everything before and after the exam room definitely was not ideal…
Hoping things go a bit more smoothly for my follow-​ups… Will edit the review after follow-​up.

Clean facilities with an incredibly efficient & friendly staff. I’m giving 4 stars because, even though I filled out paperwork on ZocDoc, I still had more to fill out in the waiting room, which pushed back my appointment by about 10 minutes. Eh well. Healthcare, amIright?
Dr Tsynman is amazing! He’s very approachable, knowledgeable, and definitely has the patient’s best interest in mind. I’m about to have a few procedures done & I’m a spaz when it comes to the surgical room. But, after our interaction, I trust Dr Tsynman & I feel confident in his work. I’m probably going to be pretty nervous on surgery day, but, I’m sure he’ll make me feel comfortable!

Dr. Ng and staff were very professional and pleasant. I felt very comfortable throughout the visit. The team was well coordinated, so I did not have a long wait time even though I scheduled my appointment the night before and gave them my insurance information day of. So surprised to see this rating on Unilocal.This clinic deserves a higher rating.

Excellent staff. Excellent facilities. Very short wait time. Everyone was very polite. Doctor and PA were very knowledgable and answered all my questions. Highly recommend.

Not impressed. Nearly a 2 hour wait, just to speak to the doctor for about 5 mins. He didn’t examine me, just asked me insignificant question, didn’t answer my questions, and then wanted me to schedule another appointment.
I DO NOT RECOMMEND.