Aritzia

I’ve never actually been here but I called this location yesterday to see if they had any of a certain parka left in stock. They didn’t, but the girl on the phone offered to pull some other parkas in my size and preferred color for me to look at later if I came in. I feel really bad because I realized it was going to be significantly warmer and I probably wouldn’t need a warmer coat for the rest of the season, so I didn’t go in. Whoever that girl is, thank you for your excellent customer service and I’m sorry I didn’t come in!

I’m giving it 3 stars because I come here solely to buy leggings… they are cheap, last one season, and then I can just chuck them out for new ones next year. They fit great and are super comfy, but anything made in Cambodia isn’t going to last that long. I wish I could find better ones that are just as comfortable so I’m not being so wasteful… but alas, no.
Their clothes on the other hand are cute but kind of overpriced for a bunch of stuff made in China. Customer service is inconsistent. Sometimes they are nice, sometimes they ignore you.

This is my favorite Aritzia location … definitely prefer it over the Soho location!
The sales associates are nice but you can tell they are on commission. I get it — they need to make a living but I hate being pressured into buying or being asked 12 times if I need help.
I also have my head phones in my ear when I’m shopping b/​c it’s the only thing keeping me sane when there are crowds of people. Call me anti-​social for wearing them, but I don’t really like being interrupted by a sales associate, asking if I need help, RIGHT WHEN THE BEAT IS ABOUT TO DROP!
I do not like the fact that there are zero mirrors in each individual dressing room… yet you have to walk out of the dressing room to find a mirror, where your sales associate of course is going to say it looks fantastic on you. It’s all a scheme, I get it… but I’m sure the customers find it irritating. Instead, I take a selfie of the outfit in the dressing room and then determine if it looks good on me or not.
You can’t blame the associates for doing their jobs or for the layout of the store… it’s not their fault. But they can bring it down a notch with the sales pitch. At least all the employees were really nice and not snobby beotches.

I really like the quality of the clothes here– very simple pieces done really well. Super nice staff.

The store is beautiful, the clothing is stylish and good quality, and the prices are reasonable. I would like to shop there regularly but unfortunately that will not be the case because the relentless pestering by sales staff makes for an unbearable experience. I visited the store on three occasions and was pounced on upon arrival. I felt constantly watched and within five minutes was asked if I was ‘doing OK” no less than six times. Do I look sick or something? If I dared so much as to touch anything one of them would start tailing me with rehearsed interjections such as «ooh, I love that!» and «that one is my favorite — have you seen this other one?». Although I bought two beautiful shawl coats, I could not bear to be in there any longer and left without trying on other things I was also interested in. What’s worse is that there are almost no mirrors in the store and none in the dressing rooms! You are forced to try on clothes in a cubicle the size of a bathroom stall and walk out to a common area with one mirror where… you guessed it… you get pounced on once again with more cooing about how they just «looove that» on you. This setup is clearly intended to manipulate the customer into interacting with sales staff to pressure you into making purchases, and I don’t like being manipulated. I work nearby and five women who I’ve spoken to in my office said they feel the same way. The reviews of their Soho store are filled with the same complaint about that location too. I don’t get the clueless marketing — they are killing their own business!