ASPCA Animal Hospital

Let me start by saying that they took my pet in at the last minute as an emergency. The exam rooms are modern, quiet and clean. My pet was handled gently and with care. The vet, Dr. Klein was clear and honest about the prognosis. She was patient with my stupidest questions. My pet spent days in the hospital and everyday a vet called me to let me know the situation. the techs were very nice.
Cons: be prepared to spend hours and hours waiting around. 3 – 4 hour wait is normal. Even just to pay your bill and get out of there you can be waiting for hours.
The receptionists only know how to do what they have been told. if you ask them a question, it throws them for a loop — if your bill is $ 400 and you ask them what that includes, they don’t know. I mean, they REALLY don’t know and they act surprised that you want to know. You have to pay your estimated bill up front and no doubt about it, this is VERY expensive. but compared to the Animal Medical Center or Blue Pearl, I guess it is the best price.
a routine consultation is $ 85. Emergency consultation is $ 105 (I think). Plus the cost of blood tests etc etc… I don’t know that it is much cheaper than a private vet. I take comfort in the idea that my money goes to support the ASPCA and the good work they do for animals.
I am grateful to the vets here for helping my pet. I don’t know the final outcome yet but I feel that my pet was treated v. well and that the doctors were considerate of me. The expense is mind boggling, but I love my pet.
On that note, I find that all vets are ridiculously overpriced (not just this place). It is getting to be that owning a pet is a high luxury item. Soon only billionaires will be able to afford to care for a pet and the $ 500 – 700 vet bill for routine care –forget about having a real medical problem. And that is really sad because it means that nobody will be able to take on a pet because of the insane costs and the shelters will be overflowing with homeless pets even more than now.
Vets are basically pricing themselves out of business.

The ASPCA no longer does preventative care, just emergencies. I’ve seen some mixed reviews but I got good care for my pup. It is expensive though

Money seems to be the main priority of the day at the ASPCA. I too waited to see the vet.
I was given an estimated bill range between 1700 — 2100 and was informed that I would have to pay the higher amount before my animal could be treated. They perform the surgery and my cat and he is still not doing well. The vet. did not seem interested in my concerns only in generating a bill. I don’t mine pay with the understanding that my pet would be treated with some level of concern. The cat had a post-​op exam, an I was told all was well. There are still issues with his teeth.
I hope that someone does an expose on the ASPCA, I would be more than happy to be interviewed. They portray the institution as a organization concerned abouth the care and wellbeing of animals. ARE THEY $$$$$$.

My feeling is… DO NOT bring your animals here at the ASPCA hospital, unless you want to take the chance on your dog or cat being misdiagnosed, or mistreated, or worse, kicked out of the facility without PROPER care and/​or diagnosis. The front desk staff are too busy to even listen to what you say. Apparently, they’re just concerned to charge you money for visits and follow ups and act as go-​betweens for the techs and vets.
My yorkie was bit by a rat on multiple occasions, and my opinion is… they never took care of it. I spoke to two ‘veterinarians’… one who was taking a call on the phone about another dog in the facility (while attempting to treat mine), and who gave me LITERALLY two minutes of her preoccupied time… and a second vet who gave me a few minutes, but didn’t listen (again) about her rat bite which punctured her skin, and left a visible scar. She didn’t even have the wherewithal to prescribe an oral antibiotic, or even test for any diseases, or viral, or bacterial infections in her bloodstream. She had a VISIBLE bite wound, and infection in BOTH eyes, but was only given a topical eye antibiotic ointment that I could have prescribed myself and got over the counter, for $ 3 dollars.
Speaking with management after all this, I spoke with Kailynn Sanchez (FOR AN HOUR) who took notes, AND sincerely assured me, REPEATEDLY, that things would be taken care of, and to come back for an oral antibiotic and maybe some additional bloodwork and actual ‘care’. Well, it turns out they wanted to charge me $ 100++ more dollars, when all a previous ‘VET’ had to do was take one look at her and see what I was talking about. I have plenty of pictures and witnesses.
Also, when we saw the second vet she came in and she said «has HE ever been here before?» (Yes… «SHE» has been there before… AND, «SHE» spent 6 MONTHS THERE in the hospital, AND… WAS ADOPTED HERE!)
How insulting and gut wrenching it was to know that a ‘doctor’, that was about to treat your best friend, didn’t even brief themselves enough to know the sex and situation of the animal!
Also, the last technician I encountered verbally and repeatedly belittled me, condescendingly asked if I was a ‘vet’ when I was simply attempting to explain the situation (AGAIN), and also said, that I «could leave her there for someone else to adopt if I wanted to!!» (YES, SHE ACTUALLY SAID THAT!)
The «managers» also lied, and tried to pacify me REPEATEDLY, during a short interaction, straight to my face!
Very long story short, my opinion, don’t bring your service animal, pet, dog, cat or ANYBODY you care about here. They just wanted to know if, and how, I’d make payment, and then also continuously claimed their vets acted in accordance with her illness.
She was never properly treated for a severe rat bite we were there for on Dec. 9, 2015. They gave her a lepto shot, AFTER she was bit. You don’t give someone a flu shot, AFTER they have the flu, and expect that to be the solution!
****SPREAD THE WORD… AND, JUST GO SOMEWHERE ELSE AND GET THE PROPER CARE AND TREATMENT FOR YOUR FAMILY!!! AVOID THE HASSLE OF POSSIBLY WAITING FOR HOURS, AND POSSIBLY BEING PACIFIED AND BELITTLED BY STAFF ALSO!!****

My 10-​year-​old Maltese had closed pyometra (inflammation of the uterus) and had only a couple of days to live according to private vet clinics. The ASPCA performed an emergency surgery on Christmas eve, and Mimi (my Maltese) stayed for 5 days. The staff and doctor were extremely pleasant and took care of Mimi immediately. They were professional and VERY affordable. 1 private clinic told me that Mimi’s surgery would be 6000 $. We paid only 1,500 $ !!! They saved my baby and I cannot be any more grateful for those who saved my Mimi’s life. I never thought I’d be able to see her run around and bark like a puppy again! Truly a Christmas miracle !!!

Updating my review of 11÷5÷15. I took my dog to Blue Pearl Animal Hospital that same night; she was near death. She is now home and healthier than she has been in many months. She was in heart failure with a belly full of fluid. Because of the lack of continuity, and the shabby follow up, the ASPCA never picked up on the severity of her illness. She had been failing all the while I was taking her there — with a few tests, fluids, and well-​chosen medication she is now moving, breathing, eating, elimiinating better than she has in at least 6 month. Just more proof that the ASPCA is really not competent to take care of animals.

This morning was my second visit to the ASPCA Animal Hospital. I took my cat here because of a urinary tract problem that he was seen for two days prior at the Animal Medical Center. He seemed to be getting worse instead of better, so I brought him in for an emergency appointment at the much more affordable ASPCA.
After my first routine visit back in February, I thought I would not return to the ASPCA Hospital and find another vet elsewhere. This was because the first vet I met with (who I will not name) was very antagonizing and condescending and just generally unpleasant. Today I met with Dr. McHenry who was absolutely lovely. She was professional and compassionate with a healthy sense of humor which made me feel much less stressed about my little guy’s situation. She spent a good amount of time reviewing his medical history and his health problem and was very patient in answering all of my questions.
I would definitely return to the ASPCA as long as my cat is a patient of Dr. McHenry. The prices there are very reasonable and they are very open and straightforward about treatment options and the costs associated with them.

This place in one word is terrible. We have a cat that up until some weeks ago was always healthy. My cat became ill with a common ailment that happens to cats that are 4 – 5 years old. Took her to my regular vet who in an attempt to save my hubby and I money recommended we bring her to this hospital. We should have stayed with our regular vet and paid the higher fees. First off be prepared to spend 4 – 5 hours there. We spent 4 hours there before demanding our cat be given back to us. The front desk people were so so. The Vet was okay until we decided not to do the surgery she recommended. They wanted to charge us $ 1500 dollars for a surgery that frankly our cat did not need. After we turned down the surgery, the doctor suggested we put the cat to sleep for a lesser cost. According to Dr. Gilbert, my cat was to die on July 3^rd. My cat is not only alive but she is thriving. A few antibiotics took care of the issue she had and only cost us $ 75.00.
To Dr. Gilbert: Physician heal thyself. You are not God and you lack compassion.
This hospital, if you can call it that is all about money. Providing quality care for your pet is an afterthought. If you truly love your pet. Do not bring them here. Nothing but a bunch of uncaring people.
One last thing, if possible please get pet insurance. For a few dollars per month/​year you can avoid going to these type of people in desperation. We have chosen to get pet insurance.

I’ve used the hospital once and the staff varies with many being friendly and others being grumpy. They manage to start off quickly but then you spend a lot of time waiting for the vet and then waiting for everything else after seeing the vet.
Going to the aspca hospital is like going to the regular hospital — it’s a very long and time consuming process. The fees are very similar to going to a regular vet and I recommend seeing a normal vet to save some time.

I have gone twice to get my new puppy up to date with his vaccinations. The staff was pleasant, the doctors were sweet, attentive and caring and I was seen on time. The prices were reasonable as well!

Veterinarians here are great.
Their front office and vet techs are disorganized, rude, and inconsiderate towards pets.
The adoption center has amazing staff, but the animal hospital is something else.

Just went to this animal hospital today. They are really money hungry. My cat had eating some string and had been vomiting all over the house. So I called to ask if I could bring her, the man on the phone said absolutely, and he excitedly told me about a program to help those who made under 75,000 dollars a year. As a struggling student it helped put me at ease. Of course I still expected to pay something! The Vet saw us very soon. She took my cat out, asked me a few questions about her, and examined her. I would say she did a very good job! But then she started estimating the price on finding out where the string was in my cat. She estimated it would cost $ 600, and more if my cat had to go to surgery. I let her know I couldn’t afford this and wanted to know how I could pay. So she took me to the front desk. The people at the front desk explained that I had to pay today for the procedure to be done. The only «program» they had was for me to take out a pet credit card.
Well I’m a full time student and I don’t work. I didn’t want to face the high interest rates on a credit card. Especially since I don’t have any real steady income. Aside from some money i get for living expenses a month. Plus I’m afraid that they may not find anything (my cat had eaten her food well this morning and had stopped vomiting). So I thought maybe the string had gotten out. So I tell them I would rather watch my cat some more before deciding to pay for expensive bloodwork and xrays. That still left the fee for the Vet. ASPCA charges $ 125 for an emergency check up. Unfortunately I did not have the total amount, but I asked if I could pay half of it today and the other half at a later date. Most doctor and vet offices send you a bill and give you sometime to pay it. The desk staff at ASPCA let me know that I could not do any such thing and that I would have to take out a credit card too cover the expenses.
DO NOT COME HERE IF YOU DO NOT HAVE A LOT OF MONEY! THEY DO NOT WORK TO HELP YOU PAY!

Not for emergencies. Or diabetic cats.
Called with my cat’s symptoms, they said, «Bring him in right away». I was there in half an hour, then sat from 2:00 to 7:00, not seeing a vet. So — if you have an emergency that is less of an emergency than other emergencies, according to them, you are SOL. Meanwhile I could have found another Vet somewhere, right?
Brought my cat back to my regular Vet asap.
By the way, my Vet had the aspca records faxed over to them. Said the aspca found my cat read normal on sugar levels when I brought my cat there two months ago. But aspca never told me.
You’d think I would remember if they said, «Hey, stop giving your cat insulin,» after two years of injections. How do you not mention that?

I have visited this hospital a total of 3 times with my kitten and I’ve had great experiences. I adopted my little one from the ASPCA, so I figured this saves me time from finding a private vet. The staff already knows Luna, considering she grew up with them while getting bottle fed as an itty bitty. Dr. Yvonne Klein is amazing. She takes care of many cats and dogs on a daily basis and it made me happy to know that she remembers Luna. It was kind of difficult getting an appointment with her, but I made it work around her/​mine schedule. I didn’t want to see anyone else but her because I felt comfortable with her providing care for my fur baby.
The only reason I’m only giving 4 stars is because of the wait time, even with a scheduled appointment. The facility as a whole is clean to the max. I always saw someone from maintenance mopping, sweeping, you name it. As far as costs goes, a general appointment will cost you $ 89. An emergency/​walk-​in visit costs $ 125. Would I recommend the ASPCA Hospital for my fellow pet owners? Absolutely. Just keep in mind of the wait time.

I am only writing this review now 7 months after the fact only because today I am looking for a new vet in the area and am reading reviews and came across ASPCA’s reviews. I am a huge animal lover and try to support Animal charities when I can. I moved to to UES over a year a go and we got a dog and when it came to looking for a vet I decided that ASPCA made sense as its expensive everywhere but if I’m going to give my money to a vet than it should be for an organization that’s priority is animal rights.
I went in March and saw Dr Kline who was really nice and pleasant, because it was our first visit we had to pay the initial check up fee of $ 85 which is fine because thats how all vets are. My dog just needed a heart worm test and prescription. She also gave him a voluntary shot and she wanted to update all his shots but they weren’t due until June. Because of financial reasons I asked if we could wait till June to do the shots. Dr Kline said it was no problem and that when I make that appointment I could just book in for a tech appointment which was like $ 14.50 instead of $ 90 for the drys appt. I thought that was great, she wrote this info on a ASPCA card with her name and off I went home.
Come end of May I rang to make the appointment and forgot the tech terms for the appt but said that it was just for vaccinations and assumed they would know what that mean’t. On the day i rang (and I’m not sure why now) to check the pricing and found out they were going to charge me $ 85 again and then all the vaccinations on top which completely threw me. I asked why and was told that I was seeing a Dr and that’s the price for seeing a Dr. I explained that I was told by Dr Kline that I could book in just for vaccinations (tech appointment). I was then told tech appointments must be 4 weeks after seeing the Dr and it had been a couple months now. This made no sense to me. He checked the file and said that Dr Kline had written in that my dogs next appointment would be a tech appointment but had not specified the date. So this led to the beginning of the dispute, we went back and forth a little and then I asked to speak to a supervisor whom was Laura who explained that the regulations were if 4 weeks lapse after seeing a DR then you have to book in for an examination. Ludicrous much!!! Laura explained that the only person who could overrule that was a Doctor, in which I explained that Dr Kline had obviously overruled that as she even wrote it on my file (on that note it would have been great if the DR explained to me at the time thats what she was doing) Laura offered that since Dr Kline would be back the week after (end of the 2^nd week in June) that I could wait and she would ask Dr Kline and if she approved I could bring him in. I was assured that my dog would run no risk of not having his shots yet as a couple weeks or so would not make a difference. I also wanted it done by then bc in the 3^rd week of June we were going away for 5 days.
When I rang back on the day the Dr was due back, i was told she was ill and still overseas and no one knew when she would be back. I was told by the superviors that that a medical director had been consulted who said too much time had lapsed. Now it’s not even about the money anymore (which is a huge difference, $ 85 compared to $ 14.50) it’s the principle of this situation. If my dog had been ill with something when Dr Kline had seen him the first time then I could understand the worry somewhat. But he was given a clean bill of health I really can’t get my head around the logic or in this case no logic of this decision or situation. Anyway I forgot in all this about the card that Dr Kline had written me and a couple weeks later I went through my wallet and found it, very clearly written was tech Appointment scheduled for end of may. Dr Kline had written on his file tech appt but not the date but now I had her card with her writing on it. So I rang back, only to be spoken rudely for the hundredth time by the guys at front desk, to then be put on hold where the supervisor refused to take my call. I was pretty much called a liar but not in those words. it was «Can I prove it and do I have evidence?» Honestly this cannot get more ridiculous, I’m not sure these people are well trained to deal with customers. I explained of course as I have the card which if I remembered I had this card I obviously would have spoken about it from the very first call. Anyway I was told Laura would call me back which of course she didn’t and I decided for my sanity to let go of the situation and try and find a head honcho to voice this complaint. I wrote letters… many. And heard not one thing back. So no more money to the ASPCA, it will be the Humane Society from now on and smaller shelters who do really good work. This to me just seemed to be a money scam and how much they can pump out of their clients.

My dog has been experiencing recurrent UTI’s. The ASPCA clinic wanted to charge close to $ 1000 just for the work up (not including treatment). It cost me half the price to rent a car, take my dog to DC, get the work up, and treat my dog. The ASPCA does great work with adoptions and caring for neglected animals, but the clinic is a scam.

Very bad hospital. The staff is rude and they give you extra attitude when you ask them to explain the bill to you. Like if you should automatically know why they are charging ridiculous amounts (which is also different from the amount they tell you with the first consultation). I feel like I was lied to. Lure me with decent price and then switch it on me.
I will never return here and I will not recommend it to anyone. I will stay with my animal hospital in Chelsea that might be expensive but the staff treats you like a human being and they don’t surprise you with additional charges. God knows how they must treat the animals when you leave them here.

Been here twice. Once as a walk in emergency (just two days after I adopted my dog from ASPCA adoption center downstairs) and once with an appointment (vet recommended follow up to initial emergency visit). Both visits took several hours due to how show this place operates. Waited over THREE hours on both visits, so having an appointment apparently doesn’t matter at all. The front desk staff is rude and generally unhelpful, only interested in getting your money just for walking in.
I’m split on the vet care. The first vet I had was wonderful and very sweet. She treated my pug like he was my baby and was able to diagnose pneumonia that had previously gone undiagnosed downstairs in adoptions.
However the second vet on my second visit was very rude, condescending, and treated me like I personally damaged my dog through ignorance. I had to remind her that ASPCA is where he came from, and where he should have been properly diagnosed to begin with. They lost my dogs file from the previous visit and made us wait an extra half hour while they «found» them.
I only used this place because I adopted my dog from ASPCA downstairs and the medical care he needed was paid for by ASPCA because they are the ones that didn’t diagnose it to start with. I don’t plan on bringing my dog back here again since obviously things fall through the cracks like medical care and diagnostics and even organizing their files.

Okay, so here this goes this Unilocal review… I’ve been desperately trying to find contact information to write a letter to ASPCA, and have had tough luck thus far. To be honest I’m afraid to give them a call because I’m not sure exactly what to say. The short story – I believe my pet received negligent care at this establishment. The long story…
I came in with partner to ASPCA animal hospital on a Friday afternoon per the instruction of my primary veterinarian. She saw my cat, Rigby, who had a severe upper respiratory infection and said we should immediately take him with a suggestion of a rhinoscopy and possibly some stronger antibiotic medication. When we arrived the staff was nothing but sweet and helpful. It was a bit disgusting that a dog had peed in the waiting room and no one came to claw it up, but besides the smell of urine, the facilities were impressively renovated and comfortable for both pets and owners. After being called in to see the doctor, we got a very brief physical examination followed by a short chat with the doctor. We had explained that our cat had frequent upper respitory infections and had been medicated previous. This was a horrid one and we were prepared to do anything to help. Per her advisement we didn’t do a chest x-​Ray and we found out that the ASPCA does not perform rhinoscopes on cats which we found shocking. She gave us amoxicillin, the most basic antibiotic, an appetite stimulant, and shot him with fluids under the skin. We got home and he still looked terrible but we took the doctors word for it and waited for the amoxicillin to take effect which you could guess, never did. I know what you may be thinking, my pet must have passed, but he didn’t. Thanks to the team at Animal Medical Center he was brought back after nearing death from malnutrition, dehydration, and difficulty breathing from the upper respiratory infection (the breathing which he had only 72 hours prior when was at the ASPCA). My cat spent 3 days in intensive care on intravenous fluids, three stronger medications, and magic mouth wash to heal his sores which were also present in his mouth at the time we visited ASPCA, and were what caused him to stop eating. All-​in-​all you may be thinking… who gives a shit about your pet? Well I give a shit about mine, and I’m you give a shit about yours too, so that’s why I’m taking the time to tell you this story. The most upsetting thing is that they never took Rigby’s temperature at ASPCA, and he was running a high fever. How do you not take a very sickly looking animals temperature??? It seems like a common/​obvious practice…
While the facilities are lovely and the people were sweet if your pet is having a dire medical emergency take them to the ER at AMC on York Ave. in the 60s. In addition to my standard ER visit costs at the ASPCA, plus meds and fluids (around $ 300.00), I now have $ 3,500.00 in Care Credit debt from AMC intensive care isolation unit because of the poor advisement from ASPCA, that could have potentially been avoided entirely if they had thoroughly examined my pet.
Not okay.

This is an amazing place with very caring vets along with the staff that work here. Unfortunately, my dog happened to be a very sick dog a lot because he had hepatitis. Expensive vet visits were the common theme throughout his lifetime. He ended up passing away under their care but they saved him a few times when he got sick. I rest assured knowing that both they and I did all that they could to help him. If it happened all over again, I would still make the decision to take my dog to Bergh Memorial Animal Hospital. Not too many people would say that after losing a pet but I know in my heart that these vets are kind, compassionate, don’t inflate the charges to make extra money (they are non-​profit), and very knowledgeable.
Without a doubt, they truly cared and loved my dog. It was never an issue to reach the doctors and they would answer any and all questions I had including questions about the bill.
When my dog stopped breathing after his surgery, they kept my dog alive long enough so that I could get there to say goodbye to him. And they gave me a clay impression of his pawprints as a keepsake.
About a week after my dog died, they sent me a card and all of the doctors and staff took the time to write something nice about my dog and me as an owner. So many people wrote that it actually took up two whole cards. When I received it in the mail I was so touched that they took the time to do this.
Dr. Prehogan, Dr. Pomerantz, Dr. Voris, & Dr. Kuntz are all at the top of their game. I would highly recommend any of them. I plan on seeing one of them again soon since I recently bought a brand new puppy.