AT&T

Terrible service from both manager, Delvyn, and the so called assistant manager Armando.
They unfortunately have no skills to deal with clientele. I had to wait for an hour to be helped. Was told they were short staffed because 2 sales people had called out. It happens, and that’s ok. But to have to put up with their attitude on top of that is unacceptable. Armando was sarcastic and rude and praised him self about being with AT&T for 10 years like that made it all better. If that’s the case, have you learned nothing in those 10 years about dealing with frustrated clients that have to wait endlessly?
Have to say that the sales person that finally helped me, Roberta, was fantastic. She had the skills unlike her supervisors. She was sympathetic, apologetic that I had to wait that long and turned it all around. She is the only reason I gave them business (and my phone was broken and had to change it) but seriously if it wasn’t for her I would have just gone else where. Based on the service from the manager and assistant manager at this location I would NEVER recommend AT&T. I hope they do something about it as it is detrimental to their company.

My friend Doreen had to wait for over 30 minutes until finally someone was able to help me. She wanted them to check if their sim cards work with her computer. The guy who helped her was very unmotivated and did let her tablet fall on it’s screen. Then the sim card got stuck in her computer and when trying to get it out they broke the entrance for the sim card. They refused to give her anything as a reward and laughed at her when she left the store. Even the store manager was laughing with them and didnt take responsibility for it! Very bad experience!

Waited for a hour and no one bothered to check me in or put me on a waiting list. I left angry and having wasted an hour and no one said one word to me the entire time I was there. No stars as far as I’m concerned.

Terrible customer service! Representatives give clients attitude. They don’t really care about losing Customers.

I walked in to the store and notice all employees were working with someone so I waited around. Waited about ten mins and no one still acknowledged me. An all I waited to do was ask the simple question «will AT&T be stocking the apple watch?» horrible retail experience!

This AT&T store does not have a dedicated cashier to ring up quick purchases. So if you are purchasing a case or charger for your phone you have to wait for a customer service rep to finish with lengthy inquiries and new phone set ups. On 3 separate occasions it took me between 20 – 30 minutes to make a purchase. 90% of that time was spent waiting. During that time I was not acknowledged, greeted, or asked what I needed. During my last visit when I complained, the manager in the back was asked to assist and refused to come out.

I have to say the customer service is lousy you have to wait a long time just to ask a question they need more people working there. I try to go down town location where they have better service and manners.

Horrible Horrible customer service! The way they have people waiting here is ridiculous. I’m not writing a review because of the wait time but because it seems like everyone is supposedly working with customers when in actuality im sitting here watching the employees walking around not attending customers. All I’m trying to do is purchase a phone and leave. There is not many customers here to wait this long. Please make up a better strategy on how to attend to customers accordingly because the current one is obviously not working.

Best Wireless carrier in the US of A!