AT&T Device Support Center

A few months ago, my Galaxy S4 was giving me problems in only the text messaging department. It was extremely lagging while I would try to type my text. I was in a group chat and it seems that the mass amount of incoming messages was causing the extreme lag. It would take me about 5 mins to type one sentence. I’ve had enough. I decided not to be enraged and hurl my phone against the wall but to go to an AT&T store and have them check it out.
I was downtown by FiDi when I entered a AT&T store. I explained my situation and they told me I needed to go to the device support center located on 32^nd st. On my way I went.
I arrived and explained my situation. Luckily it wasnt so crowded so I was helped right away. The guy asked me if any of my files were backed up…“uh, no…”.he then proceeded back my phone up for me, reboot my phone and put everything back on my phone.
It took over an hr for the process… I was getting antsy at the end only because I had to meet someone at a certain time and didn’t want to be late… other than that, my phone was back to normal. The only minor thing was that I had to redownload all my apps, which was no problem for me.
While waiting, a few other people came in to try to resolve some issues with their phones. Most people were out within 15 mins. Other people, like myself, were in there for a while. There was one little ass brat of a boy, who had technical issues with his phone, it was unable to take/​hold a charge so they had to send him a new phone. It was going to take two days and he was complaining to his mom about not having phone… boy was about 11 yrs old. …smh…spoiled!

Dear AT&T, I wanted to express my appreciation to the Device Support Center staff at the 128 W 32^nd St location for their assistance in helping me resolve my phone issues. I must give most of my gratitude to Savannah. She was phenomenal — exceptionally professional, kindhearted, personable, very tech savvy and fun. Savannah walked me through everything that she was doing and didn’t make promises that could not be kept. She definitely kept me calm, although breaking one’s phone can be somewhat traumatic. I was even impressed with how the rest of the staff handled some really thorny issues with other patrons. Everyone always kept calm. They also worked with other locations to help a patron resolve their issue.
In all, I am very thankful that I entered the store and met with Savannah. I definitely walked out of the store knowing that I received the best attention possible and would gladly recommend this support center to anyone else!

Went here to get phone repaired. I setup appointment the previous day. Walked in and was seen within 5 minutes. Gerard took care of me. Took my phone and I sat down in a very nice waiting area. I was given a replacement for my phone. While process took about 30 minutes. AT&T should thank people like Gerard and give this man a big raise. This has to be the nicest employee AT&T has and the best customer service I have received from any place I’ve done business with. He should be in charge of training others on how to treat a customer. A+

Came in here with a few issues on my phone and a SIM card issue on my gfs phone. The employees were very helpful, and went the extra step to call around and find solutions for issues they hadn’t seen before. Savannah was great!

My device recently had a hardware failure. Ended up here and had my expectations not only met but exceeded. Not only did they do the right thing, but the people working here were phenomenal. While having my device looked after, I also listened to the employees interact with the other customers and I have to say I am very impressed. The employees were not only kind and professional, but the customers all seemed to be taken care of properly and and in a satisfactory manner. The other customers seemed genuinely satisfied.
Special thanks to Savannah. She was beyond awesome and has fantastic technical and customer service skills. She actually made the experience enjoyable. Doesn’t get any better than that!

Occasionally I encounter someone who restores my faith in humanity, and an employee at this store today — Gerard — is one of those people. However, let me digress for a moment and explain why I needed to contact the store. My husband & I are well into our third two-​year contract with AT&T, whereby he has purchased a new iPhone each time and the deal is that I get a free cell phone — but I never bothered replacing my cell phone either time because there was no need (I saved AT&T some money!). Also; let me add that the reason why I pathetically just own a regular cell phone is because I’m at home on most weekdays, where I have a landline phone and a desktop computer. O.K.; now that we’ve gotten that out of the way: two days ago, I discovered that the cell phone battery will no longer take a charge. I felt AT&T should replace my cell phone — but I didn’t want to encounter any problems after bothering to go to a store, so I called our nearest location (Delancey Street) and spoke to a nice guy. He told me they no longer carry my phone, so I asked about just replacing the battery — but he said the stores no longer have those batteries and I’d have to contact this place (AT&T Device Support Center), and he gave me the phone number. A *wonderful* employee named Gerard answered the phone and I explained the situation. It turns out that they didn’t have the requisite battery — and also, they didn’t even have it in stock at a warehouse. I’ve now gone ahead and ordered the battery online.
The point of this review is to *heavily* compliment Gerard. He was one of the friendliest, most good-​natured, most good-​humored and all-​around helpful people I’ve encountered in quite awhile and we had a delightful conversation. If there were more people like Gerard, the world would be a much better place.

Was directed to come here by AT&T when my phone started to act weird after a few months of purchasing. I came here on a weekday (not sure how it is on a weekend, they have plenty of chairs to sit and wait so there’s a possibility that it can get really crowded) there were only about 5 other customers, 5 staffs, and I was immediately greeted (by a female staff), signed on to a wait list, then almost immediately assisted (by a different female staff). The process was smooth, nothing difficult. The staff helping me out knew what she was doing, she was nice, funny, I have absolutely have nothing to complain! But hopefully my cell phone won’t act weird anymore and I won’t have to come back! :)