Atias Enterprises

I have rented in several buildings in both Manhattan and Brooklyn but have never dealt with a more unprofessional management company. They don’t even try to hide that they try to push you off, divert your complaints, pay all kinds of lip service and call you «my love» over the phone just to pacify you and then never actually respond to your issues.
Building was full of bugs, super was impossible to get answers from, trash builds up in the trash area on the ground floor.
Seriously. YOU CAN DO BETTER than this in the neighborhood for the rent they charge!

so our gas has been turned off in all units since late April. no updates no communication and best of all, the property management office disconnected their phone. keeping my rent and moving out asap fuck jack Atias he’s a con artist (just google it)

I’m revising this review because in recent years they’ve gotten much more responsive. For instance, I had an issue with my dishwasher — not only did they send him over right away, but he also fixed some of the light bulbs that were out. Afterwards, they called me to confirm that he had come by and that I was satisfied.
I would say that the apts. are too expensive for their size/​amenities + and they do not adjust rents so that they match across the board. For instance, my wife and I pay almost $ 300 more than someone else in our building for the same unit. They did agree to not raise our rent, but it’s still annoying.
Overall, they’ve gotten much better over the last few years. Also they do not accept anything other than a physical check for payment; no Paypal, Google Wallet, etc., it’s not a big deal.

I live in an Atias Enterprises building. I preface by informing the reader that I have never been inspired to write a review for anything, mainly because I’m too busy to be bothered but also because very little bothers me. I am bothered by Atias.
I have lived in the building for nearly 10 years and have had three owners/​management companies within that time period. Atias is by far the worst.
The apartments in this building are beautiful, especially if you have one that has NOT been renovated and has been kept in good condition. The pre-​war moldings and old fixtures are lovely and the high ceilings and doors make for a very open space. This predates Atias by nearly 100 years. Anything renovated is likely poorly executed with incredibly cheap materials, thanks to Atias.
The super of the building is incompetent. While he cleans the building and takes care of the trash and recycling in a satisfactory manner, that’s about all he can do. He can’t paint, his plumbing skills are non existent, and he rarely completes a task, all the while complaining that he works too hard. He leaves in mid-​task declaring he will return, in some cases not for hours if at all. His lack of skill and his unprofessional behavior aside, he often returns to the building inebriated and has been arrested in front of the building in what one can imagine was a domestic violence dispute given the irate woman screaming at him as he was hauled away in handcuffs. It bothers me that I live in a place with someone who has such volatile and inconsistent behavior, both in his work and personal life.
The women who work in the office are, if this could even be possible, more incompetent than the super. They are not nice, as another reviewer commented, they are idiots. They are unresponsive to maintenance requests unless one calls multiple times and then the response is irritation. They do not understand the concept of the appointment, which according to them is x-o’clock plus or minus 48 hours. And they are not knowledgeable of NYC housing laws, certainly not the basic ones like the Heat/​Hot Water law. I have had to nag and nag for my lease renewals, like another reviewer, who moved out because he/​she never received his/​hers. (That person is an idiot too. NYC housing laws protect the tenant in the event that they do not receive a lease in a timely manner, but I digress.)
In short, if one has a good apartment in the building, has no maintenance issues and therefore does not have to have interaction with the super nor the management office, it’s a great place to live, otherwise brace yourself to be bothered.

I rented a gorgeous 3 br, 1.5 bathroom apartment in Washington Heights from Atias from 2012 – 2013. From the start the process was a headache. Each time we turned in paperwork, they had forgotten to tell us that we needed additional paperwork. When we finally went to sign the lease, we were told the rent was more than we had seen on a Craigslist posting. Not having a choice, we bit the bullet and signed anyways.
Upon move in, lights were out in the living room, bathroom and one bedroom, and the outlets didn’t work in the living room, hallway or a bedroom. We moved in on a Saturday and when we called the super, he told us he doesn’t work on Saturday (even though not evening electric access seemed to be a major issue). To top it off, despite the apartment being 3 bedrooms, Atias would only give us 2 keys — claiming that was all they had for the apartment.
Getting anything done with them was like pulling teeth. They won’t give you the super’s number so you have to call the management office (which may or may not be open. Their hours claim 9:30 — 5:30. Many days no one answered until well after 11 AM. Don’t leave a voicemail– they won’t call you back.) and while the girls who work in the office are very very nice, they have little interest in helping or getting anything accomplished quickly. To get anything done you have to call the office 3 – 5 times, so they call the super, and then maybe find a time to have the super come fix the issue. The super refuses to hold keys to the apartments as well, so when there was a huge water leak two floors above, flooding into our apartment, they couldn’t do anything until the owners of the leaking apartment came home.
On several occasions they «misplaced» our rent checks for days, and you were never really sure if the check would be deposited at the beginning, middle or end of the month.
When our lease was coming to an end, I hadn’t heard from them. We never got a lease renewal (so we finally sent emails declaring that we wouldn’t renew) and on the day our lease ended, we had never been asked when we were moving out or anything you would expect. I called to confirm what to do with our keys and the girl in the office actually said, «Oh, your lease ends today? Did we know that?»
The apartment was absolutely beautiful, despite being slightly over-​priced for the neighborhood. Unfortunately, the awful management of Atias and the less than enthusiastic super really made for a terrible living experience.

I currently live in an Atias owned/​managed building and their customer service leaves much to be desired. I will give credit where it is due, and they have been appropriately responsive to major in-​apartment problems (no heat, leaking roof). However, in just about every other way, the management company puts forth less than minimal effort. The staff who answer the phones are rude, phone messages are not returned, and building-​oriented maintenance (elevator problems, broken washers/​dryers, etc.) is not addressed despite weeks of phone calls and in-​person notifications of the problem.
Perhaps the most frustrating part of my experience with them has been the complete lack of customer service or courtesy. The lack of responsiveness to phone messages and requests for a call-​back make it seem as if tenant concerns are being ignored even if efforts are being made to rectify the situation. Further, the receptionist who answers the phone has no knowledge and no authority to do anything except take a message which is unlikely to be returned. The decision-​makers and action-​takers are never available to speak with in order to determine what priority tenant concerns are taking, if any at all.

Renter beware.
Bad bad experience renting from them. No maintenance. Take forever to fix the simplest things and when they do finally get around to it, they don’t do a professional job.