BAPE Store

Love this brand but the people working here are wack. Probably wouldn’t go back ever again. Employees were more interested in fit checking us hard than customer service. Smdh

Looks like everyone had the experience I expect to have. When I went to the store the sales rep was informative and quick ! The guard was sweet and pretty entertaining while shopping !

The customer service is horrible. The Asian guy with the glasses that just stands by the door is the worst. If you don’t want to help your customers, why work? We are the people who keep you in business. I could have easily spent 10x what I spent, if I liked the customer service. I was at the store last week and he gave me bad service when I was looking for clothes. I ended up buying a Shark Hoodie. I came in this week again and I asked the same guy if they had shoes that were on display and he said yes. I asked him if he could bring it out, he then said that they only have one size. He made it a big deal about how I didn’t ask him about the shoes in my size. I ended up buying two shirts. This brand has been slowly losing its exclusiveness after Nigo left, the customer service is not helping the situation.

Horrible customer service. Employees trying on clothes and flirting with each other. Very unprofessional. Never greeted. Ended up going to another store (bbc) and buying stuff.

After three weeks, yes! 3 weeks of waiting. I finally got my shipment this past Saturday via FedEx. However. Customer service still sucks. No follow up emails saying sorry for the delay, discount on your next order. It baffles me since BAPE is a world renowned brand. Set up your customer service!

ordered a jacket on ¹²⁄₂₀. Still haven’t received it — paid for expedited shipping too. I’ve emailed and called several times — never received a reply.

Placed an order on 12÷7÷2015. No one answers the phone at only contact number in the United States which is the store. I sent numerous emails to us bape and japan bape and got no response. I went to the store after New Years and asked the salesman who told me they had a sale on black Friday and were busy. So What ! This was a present for my son. I spent $ 300 On a lousy sweatshirt and I have no shipment confirmation and no one to call. The label was created on ¹²⁄₂₂ and here I sit with nothing. Meanwhile the store was filled with boxes I assume were to be shipped to customers but no one was working. Maybe Bape corporate should do a better job of policing their store/​internet sales and customer service process or better yet let AMAZON fulfill for them. I can place an order tonight and get it in 2 days. It’s a joke and they shouldn’t be in the business of selling on line. Calling my credit card company which is the only recourse I have since I can’t get in touch with anyone at this sham of a company ! I can’t understand these companies that cater to millennials and don’t think that good customer service is an important factor that drives repeat business and they don’t take returns or exchanges. What a non cooperative company that puts it’s wallet before it’s customers. Never again !

I reordered a backpack on the 21^st of December got charged on the 29^th and its the 5^th of January and I haven’t got a response, tracking number, or phone call from these people! The absolute worst service I have ever experienced! As much as I like Bape, the customer experience alone is going to not only make me file a dispute with my bank but also never return to this classless establishment.

This is the worst customer service I have ever experienced. I ordered a Christmas gift on December 1^st. I have not received it. I paid 18 $ for 4 day shipping. They only emailed me once on the 17^th saying it would be sent that day, however they never sent it. I have tried contacting them daily and they do not respond. I understand the holiday rush but this is not flat out rude and bad service. If you are thinking of ordering from them, don’t.

Placed order 4 weeks ago and still do not have it! I have tried emailing, calling (never pick up phone and no voicemail set up) and contacting on Twitter, just to be ignored each time. Very close to calling bank and reporting them for fraud, this is ridiculous! This was a Christmas present for my son, that was ordered well before Christmas! Horrible customer service!!!

If I could give it a zero stars I would. Placed an order 4 weeks ago… The site couldn’t take my card for some odd reason. Used another card and it went through. Low and behold I see not one but SEVEN charges on the card that wouldn’t go through. Went into the store. I don’t know who the Human Resources for this NYC store is but they as well and everyone in that store should get fired. A bunch of retards who then made it seem like I was scammer and it was my fault my card didn’t go though because cause the shipping address was different. (Mind you it was the same billing and shipping address) After I told them the billing and shipping address were the same they then told me there’s nothing they can do and wait till the pending charges drop. A week later I got a email saying I had to verify my identity. Cool, I wasn’t going to send in a picture of my credit card and ID in a email so I go in the store. Verified my identity, was told my order was in the basement and will be shipped soon. Got an email today saying it was cancelled. Like what is this? Not only did you charge me 7 extra times, make me unnecessarily verify my identity with you AND waited close to 4 weeks to tell me that my item is cancelled. This is exactly why no one shops at Bape. I guess they’re brand fits their employees. A bunch of Monkeys just looking for bananas.

Customers services suck. i won’t buy anything from bape. they never answer the phone call and reply the email, just stand in the store checking Twitter.

Terrible service in every way. Employees stand in a circle checking twitter. I was left at the register waiting for almost twenty minutes so I left. Not what I expected from Bape.

Store hours say 8pm today but they closed by 7:30pm. Come early anyways to avoid an early close.

I waiting on line for an hour and was the 1^st of 8 people to enter the store to get 1^st dibs on the shark hoodie release come to find out they only had 1 in size L in my preferred color and only size M and L in another color. I found it to be very suspicious that they didn’t have either color in size XL and the staff said they didn’t receive any. I mean i know these are limited but how can the BAPE store in NYC only receive 3 hoodies and not even 1 in all sizes when there was a line of 20 people waiting to get in? My suspicion is that the staff put them aside for themselves to sell or whatever cause this makes no sense!

I am very disappointed in this store. My mother purchased a sweatshirt for my brother for his birthday and did not know of the store’s no exchange policy. I know they have a sign in the store, but my mother does not typically shop at stores like this and did not know to look out for the sign. The sweatshirt she purchased for his birthday, which is today, was too small. The store said we could not exchange it, even though my brother opened it only hours ago, it still has its tags, and has never been worn. They said they would in no way assist us, even though my mother spent hundreds of dollars on this item and saved for a couple of months to buy it. We asked for a one time exception and even offered to pay a convenience fee, just so my brother could have his gift, and they were rude and unhelpful. I have shopped here for my brother on many occasions and will never do so again. My mother is so distraught about the whole incident, and my brother has no gift. This store should be ashamed of how it treats its customers.

In A Nutshell:
–Hopped in Margiela, then hopped in some BAPE!
–The store is pretty small and narrow with limited selections, most likely due to being sold out.
–T Shirts are $ 109 and BAPE Football Jerseys are $ 215
–The cotton is very heavy and not great quality, you’ll have to dry clean these shirts so they stay FRESH.
–The customer service was nice and polite which is always a plus.
Overall, I decided to settle on some brown sunglasses.

This is my favorite store to get designer to shirts. One you go it is highly reactive and pyrophoric. You will find yourself coming here whenever your in the area.

Went to bape the other day ! Looking to get a T-​shirt as a gift for my G sister. So I’m looking at the whole selection but I always know they keep the female stuff at the back but they only had 1 fkn tee so I’m asking if they have XS in a lot of items n they gettin mad at me bc I’m in the wrong section. Then they gon tell me the female stuff over here bro n he shows me the 1 ugly ass t shirt I seen already den he realized thers no T“s on display n ask me if I want them to bring out what they got in the back! Well no fkn DUH! How u post to sell ur items if u have everything in the back !!! I still fuck w bape #ilovethisreviewSHIT maybe next time I step in bape ima be rude AF ! Aye bitch get all the shit u got in the back now #RuthlessLife

The salesman in the store is so terrible. First I want to buy 2 shirts, then I buy nothing

This shop confounds me. The designs are terrible, the prices are high. What is going on?
I absolutely hate the designs. It’s an ape. I get that. But what about it makes the price point the same as say, Y-​3 right across the street? No idea. I saw a pair of pants that say «Bape» right on the lower butt. If you are unfamiliar with the brand, you might think of, well, other things…
But it does seem to have a very strong following. From who, I am not sure.
Just stay away from this store. For your pockets, and your sanity.

I normally don’t write reviews for clothing companies, but I’ve always been a fan of Bape. So when I finally got the chance to go visit NYC, I had to stop in SoHo to visit this place.
The layout of this place is so cool. Very modern and has a very cool vibe. But of course, it’s nothing compared to the other Bape shops in Japan!

The store was really dope. I’ve been wanting to go here since I didn’t get a chance to go to the LA branch which only lasted for a few years. I really like the whole outlook/​concept and the shoe circle thing was amazing.
Bought a shark hoodie, and the customer service was pretty great. I’d say a 9.5÷10. The employees were very good in which they know what they’re talking about and also polite. They were very easy to talk to. I’d go here again whenever I visit NYC.