Bieber Bus Terminal

Made an account just to write this. WORST travel experience of my life. Had a ticket problem but ticket agents were unwilling to help and downright rude. One even gave me a phone number for the company that didn’t work. Another reviewer was right when they said Bieber needs to use technology. Their website clearly hasn’t been updated in years, making the ticket purchasing process way too difficult. And honestly, I’m still shocked at how rude they were to me. I asked a question («what should I do?») and they snapped at me, then talked to me as if I were a child. In the end I had to buy a NEW ticket. I could barely afford one in the first place, at the ridiculous prices they charge. If I had another option, I would never ever go anywhere near this bus line again. The only redeeming quality was the driver, who was surprisingly kind. But I’ve had some not-​so-​nice drivers as well. Overall, this bus line is awful. Thanks for wasting my time and money, Bieber Tourways.

This bus service has got to be one of the WORST that’s out there! Yes it’s convenient where it drops me off in wescosville. But their website looks like it was made on the first gateway ever made! Second the schedule sucks! When traveling from NYC to wescosville/​reading/​kutztown it goes 7:45 8:30pm 10pm then 12:15am!!! What is that? Why are there such gaps! I could have learned this if their website was more user friendly, but oh wait their computers are still using windows 98! Lastly, the tickets are only valid for ¹⁵⁄₃₀ days! And it’s 47 $ for a round trip on a bus with no outlets, sometimes no AC, and no foot rests?! Like seriously why don’t they update their buses? If megabus ever comes to the valley byeee bieber bus! My suggestion — update your buses, you’re website looks like it was made by a bored 5^th grader who discovered paint for the first time, and have more trips to and from nyc (ps that seems to be a good way to make money)
Sincerely,
A beyond frustrated passenger

If you consider 18 people bad mouthing you because they didn’t get on a bus because you didn’t think, «it’s a holiday weekend. MAYBE we should have an overflow bus on hand,» a sign of success then you’re a super star in the business world. I bought my ticket 20 minutes before departure and was in line and didn’t get a seat. Your driver was rude and offered no information or apologies. If a competitor that’s even slightly better than you emerges on the NYC to Allentown route, good luck. They’ll take the business right out from under you for how poorly you treat your customers. Don’t over-​sell if you can’t accommodate. Use technology to avoid these issues. It’s not 1986 anymore.

I’ve taken this bus off and on between nyc for the last ten years. It’s just as bad as any other bus line however they rape you in prices and constantly break down. The only reason they are running is because they are the only bus option for many parts of Pennsylvania. I’ve been on at least seven bus that needed to be towed. Yes, you might get stranded in Dirty Jersey. They are also rarely on time from nyc, almost always on time leaving from Pennsylvania (oh wow you get a sticker Carl R. Bieber!!!)
Seriously over priced and crappy buses.
The drivers are the only saving grace. If you’re pissed about something that’s not directly related to them, call in and complain– don’t hassle the drivers.

Came here to pick up a friend that came from Virginia .its a very big terminal… its ok…