Blu Dot

BLUDOT ! Horrible experience !!! Placed the order 3 months ago. They said my 9 armchairs will be delivered in 3 weeks. A month later they shipped 3 purple armchairs, telling me the other 6 gray armchairs will take another 6 weeks. We waited, and received 6 wrong chairs (dining chairs instead) We returned them, and we’re told they will send the right chairs a week later. Now they are saying they are not available, and would like to send us some other armchairs, beige and orange ! …For a design furniture store I would assume they can realize that beige, gray, purple and orange are different colors, and having them all in a room it’s not exactly what the client intended when ordering the chairs. I also assume they realize that waiting 3 months for being told they can not deliver what we order is unacceptable. So unless you can leave the store with what you want, FORGET IT !!! Go to cb2 or West Elm, or amazon… just not them !!

We had the pleasure of having JT and Molly help us at the Soho store. They were great. We really like our sofa and they made we were well taken care of. Blu Dot really did right by us and we will definitely be shopping there in the future. We also had the pleasure of having Ken help us out at the Minneapolis location. He really went above and beyond to make sure we were happy with our Blu Dot delivery in Minneapolis. Great company, great products, great staff and customer service.

Have a number of pieces from blu dot: bookshelf, turn stools, turn table, coat rack, counter top stools.
Pros: great furniture at a reasonable price
Cons: confusing assembly instructions in some cases; difficult assembly;
they use a 3^rd rate delivery company that will only drop to your curb; consider that if you purchase larger items you will need a game plan from the street to your apartment.

Long overdue but I’m updating my review. The manager called me and offered to refund all the chairs or give me new ones, free of charge. They brought me new ones which were assembled with gloves on. So no handprints this time. I thought this was a very professional gesture and the right thing to do. I’m not sure if I will shop at blu dot again but I was impressed with the customer service this time around.

UPDATE: The delivery guy never showed up, with no phone call or message to let me know the bed wouldn’t be coming. I do wonder if I’ll ever receive it. I rest easy knowing that at least they have my money (and have had it for over five months)… wait a minute…

1. I placed the order for a bed as far back as June 10 and paid white glove delivery service.
2. For the first delivery (1.5 months later on July 22^nd,) I stayed home, and took one day off work to wait for the order to arrive. The headboard and one drawer is scratched. I have to return them. But the delivery guy says they can’t pack up all the pieces because they took the boxes apart already. Only able to pack up the headboard which came in a separate box.
3. My bedroom is not huge. Basically rest of the pieces and hardware laying around make my bedroom look like a construction site from July 22^nd.
4. This morning (⁸⁄₂) I got an email says it is being delivered by UPS. Which surprised me because I didn’t know if UPS had white glove service. So I called CS, and confirmed it comes with white glove delivery and assembly. You said it is delivered by another company AVS, which should have white glove delivery and assembly.
5. On 8/​2, when delivery guy arrived at 11:30 am, there is only one guy. He asked me for help to get the headboard up the stairs (which was surprising, since I ordered white glove delivery), but still I didn’t mind put in some labor in. So I helped him carry it upstairs. He says he isn’t responsible to assemble it.
6. That is when I called and find out that Blu Dot send delivery out without ordering white glove and assembly.
7. Now they say, they’ll send someone to assemble it. Looks more and more like that I would have to wait home another day for assembly guy to come, which is still TBD. (I really hoping for today because then I don’t have to take off another day).
Now, my bed room have even more pieces, even more of a construction site with boxes, debris, and pieces, I don’t even have room to put down my mattress on the floor now. How long does Blu Dot expect me to live like this?
Furthermore, I only have 12 vacation days per year. I just moved to SF and started this new job. I already took 2 vacation days to stay home for the first and second deliveries. Now I am expected to take another day. That is 25% of all my vacation. Since I just started this job in SF, I don’t even have that many vacation days accrued.
They offer more insult by offering to refund the «white glove» service only. As I can’t put the bed together myself, basically I would getting a bunch of rubble.
I’ll update this review if they resolve this adequately.
(Besides, the furniture is just all verneer and plywood. It isn’t much better quality than ikea. It is a little better quality. But is it 5 times the price quality? No. And even with Ikea, I never opened a box and see the stuff is already scratched. When the delivery guy opened the box, and pointed out all the scratches (deep also) on the headboard, I was shocked.

ATTN: POOR SERVICE, POOR CHAIRS
I’m speaking specifically about the so called ‘Real Good’ chairs. The chairs are beautiful and conceptual in design but they are not ‘real good’ to assemble.
We brought 2 red chairs and assembled, bent and folded the chairs ourselves. We did everything right and bended the chair at the right angles according to the angle guide that came with the package. The red paint chipped off where the areas were bent. The chairs were also missing some hardware and one leg was shorter than the other lol.
After calling the manager (Molly) at the store, we went back to Blu Dot carrying our chipped chairs all the way from Brooklyn. The lady at the store didn’t seem too happy to be helping us because she needed to prepare for Furniture Design week night at the store. Finally she let us leave the chairs in storage.
A few days later, we met with Molly and she attempted to bend a new red chair for us. It came out worse than ours. The paint was chipped and she covered the mistakes with red lacquer, and you can clearly see the nasty crusty spots. Then she tells us this is not happening with the black and blue chairs, and that there was something in the red paint that made the paint thin.
After listening to her bs, we took 2 new chairs to experiement. Since bending painted lacquer metal causes chipping, we figure if you heat up the metal, bending will be much easier. So we took out the blowdryer and finally the paint didn’t chip! In the end of the day, WE did the work and the store was absolutely USELESS! For all new customers of the Real Good chairs, PLEASE HEAT UP the metal prior to bending.
And if you’re looking for REAL GOOD quality products, go next door or across the street. There are plenty of shops on Wooster.

While I’ve never been to the show room I was interested in the Nook bed. I’m also looking for great design made in USA. Sent a email asking where the beds was manufactured. What I get is a quasi reply «All of our products are designed here in Minneapolis, MN and manufactured in the US, China and Europe» This does not bode well.
The bed is made in China.
So what if your products are designed USA side, so is Calvin Klein, Ralph Lauren, Gap, Old Navy, Apple, most Levis, Nike and all the other products. I’m not buying a name or designer. I’m interested in quality construction, supporting USA jobs and products, and not promoting unregulated practices overseas ect.
Modernica makes a modern bed at the same price and made in USA so I’m guessing it can be done and with a profit.
I’d rather spend a few hundred more and get a quality made product.

I don’t know about others’ experiences, but we have been very happy with our purchases here. Everyone in the store has always been friendly and the one time we had an issue with mismatched colors on a sprout table, it was handled promptly at the store (a quick exchange).

I went in looking for a few bookshelves that were cool, yet held a lot (this is New York, I need to maximize the high ceilings in my apartment). The salesguy obviously wanted to get rid of me, pointed to two shelves, and when I said I’m not sure they are what I was looking for, bitchily replied «that’s all we’ve got.» Won’t be recommending this place to anyone.

I’m reviewing the furniture here more than the store. I have 2 blue dot pieces, the nick table and a felt Paramount chair. I like both pieces design-​wise, but I’m not terribly happy with their construction. First off, the foam in the Paramount chair is rather lightweight, which means that it’s deforming over time, ruining the clean lines of the chair. Also it’s not that comfortable and feels a bit cheap to sit in. The chair is 2 years old and I can already envision the day in the not too distant future, when I’ll have to replace it.
As for the Nick table, it’s made of finish grade plywood. I knew that going in and am not unhappy about it since I really like the design. I am a bit unhappy however with the durability of the finish. The table scratches quite easily and I haven’t yet figured out how to repair or refinish the scratches, which may not even be possible given the thinness of the finished top. Really the top needs a more durable finish for this application. It’s akin to using wall panelling for a table top. I do like the table, so I may end up adding a coat of polyurethane to it myself for durability. Still, the table cost around $ 900 so I don’t think I should have to do that at that price.
Blue Dot seems to employ the marketing strategy, so common in the furniture industry, of overpricing everything then putting it perpetually on sale making it seem like a bargain. Still, for the prices I paid for both of these items «on sale» I could have gotten better made pieces, though probably not as stylish. I do like the design but the need to seriously up their execution too.

I love this showroom and this Company! Born out of Minneapolis they are the most affordable high-​end design that can be found in SoHo. It’s the best! Make sure you keep a look out for their annual swap-​meet! Best way to get free stuff. @bludot

Pissed off.
We rushed to place an order (before our apartment is ready) because it was on a really good promotion (20% off i think). Pregnant sales lady tells us that it’s no problem for the warehouse to hold it for us until we’re ready to move in. months later, we’re wondering how come we haven’t heard anything from them. turns out the order was never placed and they refuse to give it to us at the price we were supposed to get it at. original sales lady is on maternity leave now. there’s no way we’re buying this couch at full price. i will never return to this store again. i wish i could give zero stars but it’s not an option.

I love me some Blu Dot. But I hate this showroom.
For a modern line, in SoHo, Blu Dot is surprisingly affordable. Yet the showroom keeps the same aura of pretention as any other SoHo gallery.
I walked in and was promptly ignored. I checked out what I wanted to check out, and left. Unfortunately their designs are so damn awesome, that I ended up buying their stuff online anyhow.
I never had any of the problems that others listed. In fact, I was really happy with the ordering experience — they were very proactive with my backordered sofa.

I guess I’m another disgruntled customer. Pretty disappointed with my experience so far. For spending almost $ 900 on a piece of furniture (Modulicious #3) I expected better. I knew we’d have to put it together and that part was not a big deal. What is a big deal is they sent us the wrong set up for the doors, totally messing up the color scheme. Also, one door has a pretty large scratch on it. Really hoping Blu Dot will fix this, but also really sorry I have to fix anything at all. I mean come on. This crap doesn’t happen at Modernica.
Not looking forward to waiting all day at home again for the delivery guy. and really not looking forward to shipping 2 big heavy doors back either. UGH.

«Good» clean designs as reasonable prices (especially for this neighborhood). Check out the «buttercup rocking chair».

The power of Unilocal!Seek justice, and justice shall be returned. I only thought it fair to update my previous comment, in light of the fact that Blu Dot has made good on the issues I described previously. That is the way it should be. Now I can focus on the great looking and practical furniture, and not the process by which it arrived at my place. Thanks for recognizing a good customer when you see one, Blu Dot.