Bose

Went here to check out the new noise canceling headphones and as luck would have it there is jackhammering going on right outside the store. The headphones sell themselves, so happy with my purchase already! Mel helped me and was wonderful! Thank you!

I’ve been there many times and each time they are always accommodating. I think the manager is Alex or Lewis. Not sure but he is always very knowledgeable of Bose products.
If you have a receipt they are even more helpful because it gives them leverage on the retail side, esp if your device malfunctions.
So consumers!
Keep your receipts.
(^_​_​_​^)

My boyfriend’s Bose headphones have fallen apart to the point where you can obviously see. After speaking with friends who shared with us their great experiences of using their 1 year warranty in the store, we were immediately shot down and explained what the real policy is– unless the purchase is made in a Bose store (which it was not for our friends either) there is a process to send out product that takes about 14 days total. Had we known this, we probably wouldn’t have gone with this product or at least done the purchase in the way that we did. Furthermore, working in customer service ourselves, we were surprised that the employee didn’t try to find a way to still make our experience pleasurable and worthwhile without going against store policy — like helping us to get the information to go through that process or even a phone number to call. Upon calling the manager afterward, I did get this type of service and an above-​and-​beyond experience over the phone that I felt satisfied with even without having to go against policy. I shouldn’t have to talk to a manager to be offered a little acknowledgement and alignment with our situation. Although I will say, Bose as a company — find a way to stand behind authorized resold products just as much as one’s sold in your store! If you don’t have technicians on site to inspect, then why take Bose store bought products? That truly baffles me. Especially after getting exceptional service at Nike for my warranty also not bought at Nike. Make a list of obvious things to check for — water damage indicator, has the product clearly been run over by a car, do they still work, and make a best judgement possible. I seriously expected more of this company. I hope my voice has been heard.

A couple of years ago I renovated a brownstone in Brooklyn. I had Bose install two home theater systems and audio throughout the house. The installation was a disaster. They subcontract the work on an exclusive basis regionally and maintain absolutely no control over the work. It was done poorly to say the least. Walls had to be reopened to fix the wiring and the systems were grossly overstated in terms of their performance and future adaptability.
The systems are absurdly complicated and difficult to use and do not integrate well with Time Warner Cable. The audio requires multiple steps to download music to the hard drive. In fact, you have to burn CD’s to do so. They do not integrate with iPods or any Apple products.
But even worst is when they break. The in-​home service charge is $ 400. Totally abusive. I’ve given up and thrown out the systems at a loss of over $ 7,000 after 3 years. Never again.

Amazing. One side of my headphones (MIE2I’s) stopped working. I stopped by the store and they replaced it immediately. I’m a fan for life!

Bose has a strong reputation for innovative audio products at a premium price but with that premium comes the best client service.
Earlier in the year, at a lease signing for a Soho loft, a client gave me a gift card to Bose as a thank you, so I visited the store on Broadway & Grand and most 30 minutes there listening to the audio systems, headphones and speaker systems (so much FUN!). The client specialists there were helpful but not intrusive — nothing turns me off more than sales specialists being too pushy and it seems Bose staff are trained to let the client close themselves.
I purchased the in-​ear headset and on ear headphones and have never looked back. Months later, and after daily usage (I constantly use the in-​ear headset to talk to real estate clients or listen to music while pounding the pavement in Manhattan), the sound on the right ear piece suddenly stopped… yikes!
Of course I had a PDF of the receipt in my Evernote, so armed with the print out, I went to the Bose store to explain the situation. I started to explain the issue to Daniel, and even before I could present the receipt, he asked if I had registered at the store.
He looked me up in their system and the product was still under warranty. He pressed a few buttons on the register and said he was replacing my old headset with the a new one (and the latest model!). He went on to explain the main differences between my old model and the new MIE2s (better fit earbuds, cord redesign and overall brighter/​deeper sound – yes I agree!)
Fabulous client & warranty service… Bose has me as a customer for life!
P. S. — thanks LK for the gift card!

Bose Stores pride themselves on top quality service, above all else. This permeates their equipment and it has always been consistent with the people who work there.
I came here tonight because the base of my in-​ear headphones was tweaky and it was greatly affecting the quality of the sound. When I explained the situation and showed my receipt to the gentlemen there, he told me that they had corrected the problem by reinforcing the base and he brings out a new headset. He also let me keep the new leather case which was awesome cause my old one was dead. You DEFINITELY get what you pay for with Bose!

The cord of my Bose noise canceling headphones started to detach at the jack. Since I bought the headphones less than 3 months ago, I came to the store today to see if I could get a new cord. I took the original receipt with me, together with the warranty, but there was no need: as soon as I explained the problem to the sales rep, he went behind the counter and handed me a new cord together with a «Have a nice day», without even asking to see the receipt.
Talk about good customer service…