Bra Smyth

The service was not good not was the selection or the atmosphere. The store looks like a grandma store that needed an update 20 years ago. It definitely does not give off the atmosphere that this is a higher end lingerie store that claims to do expert fittings. I recommend Journelle or Intimacy.
When I walked in, I was immediately put into a changing room with no time to look around. My size was identified by looking at me and was given 3 bras, 2 in a different size than the size I was told I was. When I went to another place, I was told a size that didn’t agree with either of the bras that I was given. When I went out to look at bras on my own I was given a hard time and I was also given a hard time when I said that the bra I was considering getting was too big and would like a smaller size. I was told by the other associate that the woman who helped me was an expert and knows what she is doing. Eventually, they came back and told me that they did not have the size I wanted. I was encouraged to buy bras that did not fit, when I tried one of the same bras at a different place I was given a smaller size and then was told that the straps would need to be altered and was recommended to not buy it. After, I was given the 3 bras it was determined I should buy I was left alone and never checked on. I gave the bras back and had difficulty communicating that I did not want them and then was told to come back in a few weeks when they had another size.

I had heard good things about Bra Smyth upon moving to NYC, so I walked in hoping to be fitted and leave with at least three new bras ones that would fit me properly after losing quite a bit of weight. I let the saleswoman know what I was looking for, and she gestured to a dressing room where I took off my top and let her examine the way my current bra was fitting. ‘Examine’ would actually be an overstatement – she checked the size of the bra I was wearing and then went off to select bras for me to try on. I’m a fan of Emprinte, so I asked if she could bring back anything from that brand to try in [whatever my new size is]. She responded that they had very few bras from that brand, but she would bring me a number of things to try on.
She returned, as promised, with a few selections. I first noticed that there was something wrong when I tried to clasp the first bra – the same style and brand I was already wearing, mind you. It felt small and tight and wildly uncomfortable, and when I finally managed to wedge myself into it, I asked her the size. «34D,» she responded, and I laughed – I haven’t been that size since ninth grade. The bra I walked in with was a 36E, and since I’d lost weight, I expected my band size to be smaller but for my cup size to remain an E or a DD in some styles – this wasn’t my first time at the fitting rodeo, and that’s generally how bra sizing works. Even if you’ve lost weight.
But the saleswoman responded emphatically that no, I am in fact a 34D, and to try on some of the other styles. So I did. Same results.
Perplexed, I asked her if she was absolutely positive that I was a 34D, considering that every single bra she had me try on squished my breasts, dug into my armpit flesh, wouldn’t lay flat on my chest, and created the dreaded back fat look where none existed before, and maybe she should go get a measuring tape just to confirm? I was informed that I’d been «wearing a bra that is too loose for too long so anything I give you is going to feel tight because you’re not used to having support, and we don’t use measuring tapes because every bra fits differently.»
Politely, I responded that it wasn’t just that the band was tight, but that the underwires were digging into my flesh (leaving red marks on my very fair skin) and that the gore wasn’t laying flat against my chest, the band was riding up, and the fabric on the cups was so small that it created a double-​breast effect. Geometry is not my strong suit, I’ll admit, and I suck at spatial relations, but even I know enough to know that these are not indicators of a well-​fitting bra. Neither was the fact that they were all really f*cking uncomfortable.
But lo, I was told again that I was ‘mistaken’ – the underwires weren’t ‘digging in’ and I was uncomfortable because I ‘wasn’t used to it yet.‘
When someone tells you that you are not feeling what you are feeling, it’s time to bounce. And so I did – right on over to Intimacy on 89^th and Madison, where I was fitted properly by the lovely, knowledgeable saleswomen there (Angela and Heather – kind, respectful, patient, and accommodating). I spent $ 810 on two pairs of underwear and four bras and it was worth every penny to have lingerie that actually fits – from brands I know and love, and new ones that were gorgeous and comfy. And my size, in case you were wondering?
32E.
Thanks anyway for the gaslighting, Bra Smyth!

Wow! The inventory and items sold are absolutely beautiful with great quality, the employees are lovely and helpful, and the store is inviting and hip. I love Bra Smyth, I recommend it to all of my friends and family, and have never heard a complaint!

My ladies have never been properly exhibited given I wouldn’t say they were particularly prominent. As I was in need of a boost, I decided to pop by per a friend’s recommendation.
The salesladies there were no-​nonsense and to the point. For the modest, yes, this means taking off your shirt to demonstrate that you have, indeed, been wearing an incorrect size since you took your first trip to VS with your mother. After sizing you up, the knowledgeable staff will then bring whatever you have asked for (t-​shirt, strapless, lacy, etc) and give you suggestions as to how to best showcase your girls.
You can spend as little or as much time as you need here, but I assure you that you will leave with a spring in your step and a little extra oomph! Yes, you may feel lighter because your wallet has been significantly lightened, but would you really put a price tag to the value add to your now best assets? I didn’t think so.