Broadway Bicycle

I chose this place based on how early they opened in the morning and the price. I wanted to explore Central Park earlier in the day before it got too hot and crazy. They have just about the best rates for renting a bicycle too, and were willing to give me a grace period if for some reason I was late. After all, it was my first time in New York!
They give you a pretty good map to help you find your way through the park. The one downside was that my bike didn’t shift very well. Thankfully that didn’t hinder my trip around the park at all.

Good idea to hire bikes for Central Park but definitely not the best place. The staff were not friendly or helpful at all, it was literally here’s a bike — off you go. Bikes and helmets were fine, we made it back in one piece even through Manhattan traffic!

Never rent a bike from this place. They gave us a broken bike and didn’t give us our money back. The owner was valiant and dangers

DO NOT RENT FROM HERE
I’ve rent a bike that broke down after 1 hour of relaxed riding. The place did not agree to come replace the bike, nor to give me my money back.
Poor service, poor maintenance and disgusting attitude.
STAY AWAY!

Dropped in mid-​morning and rented three bikes for two hours to bike around central park. The staff weren’t overly friendly (i.e. typical NY-​er I’ve come to learn) but weren’t rude either. No issues renting. Would have liked it to be a little cheaper but the price wasn’t unreasonable. Overall good experience and I wouldn’t have any issues renting from them again.

Bike and wind addict, have been deprived of bike for two months. Saw negative reviews. Saw Groupon, said screw it, purchased said Groupon. Cashed in 2hr ride Groupon. Had the best two hours of my life (Central Park biking ftw). Had minor fall on way back.
Upon return, staff saw my injuries and immediately offered to patch up wounds. In addition, gave me a rewards card for the remainder of my summer.
Whatever their shortcomings, I did not experience them. My only possible complaint is of the requirement of calling ahead for a reservation, but it turned out to be quick and painless. They were a fantastic way for a temp intern to get ahold of a bike in times of need, will rent again.

Do not rent a bike from this place.
I was at Broadway Bicycle two weeks ago (8÷24÷2013), with bike rental reservations for myself and a friend. I pre-​paid for the reservation online through the Central Park website (it’s sad that the Central Park organization uses this company). We were supposed to reserve the bikes for 2 hours starting at 8AM. We showed up at 7:50AM, and waited for the store to open. No one came at 8AM. We waited for half an hour and still no one showed up, so we left. We weren’t the only ones waiting outside, either, there were at least 6 other people waiting for the store to open. Because Broadway Bicycle failed to open even remotely on time, we went to Columbus Circle Bike And Roll instead. It was a much better experience and their bikes are actually safe. After our ride around Central Park, we returned to Broadway Bicycle. The store was open and very busy. The employees ignored my friend and I for ten minutes while we were standing right in front of the cash register! Finally, we spoke up and asked for a refund. The girl behind the counter pretended not to understand us and tried to get us to rent bikes. Finally, we got through to her and she then referred us to call a different number for the refund because they «don’t handle refunds.» WTF! Where does the money go, if not to the store, which should issue the refund? We were pretty upset at that point and left.
Do not, do not, do not use this store for your bike rentals. You’re better off using Bike and Roll or CitiBike.