Broadway Lounge

I shared my experience with the establishment. Here is about what I wrote (names redacted):
Took time to get service
Low energy, almost contempt for taking my order, most certainly indifference.
Placed an order for food. Did not ask if I wanted anything to drink. So I asked for water.
I asked for refill of water three times, once with guy who brought my food who decided to ignore my request (he heard me, acknowledged me). Then tried to flag down waitress. Finally I needed to go find her since she was not making any eye contact in my direction. And so here is where it gets really stupid. The entire time I asked for ice water. Pretty simple: Ice + water. She poured water. I had two existing ice chips floating at the top (not even cubes). So I said to her «Can I get some ice with that?»
waitress: «It’s in there (referencing the existing chips)»
Me: «but none came out.»
waitress: «the ice is in the (her) container.»
That was real stupid, so I just shook my head and decided … No ice for me tonight I guess. I disengaged. That has to be one of the smallest, most idiotic conversations I ever had with a waitress. So you can see my life is not that thrilling. There was no language barrier. She spoke English, so wipe that off as an excuse.
To top it off. the semi-​cold glass of water, and hamburger (with fries) cost me about $ 23. And it was not like I was paying for the experience. So the whole thing sucked.

Quiet respite from Times Square w view of same, but you Pay for it, Double what you should. Coffees are small & pastries are disappointing, dry & chintzy on creativity. Wait staff shows up when you want them, bussers clear everything before you are done. Vibe is «ech, tourist.»

First time in New York my family wanted a quick bite to eat before we walked around. The waitress wasn’t mean but she wasn’t very friendly either she only checked on us one time towards the end of the meal. The food is extremely over priced, $ 10 for a small portion of chips and $ 20 for a burger. The wait was long. Overall would not like to come back here again, was expecting a little bit better. The view however was amazing!

A fun place to have a drink. Keep your eyes peeled for a window table, especially on the weekends they are hard to get but worth the hunt.
The cocktails are pricey but with it for the ambience. The service is great.
Every time I come to Times Square I make time for a cocktail at this iconic bar.

Great spot, if you can wait 30+ minutes to be served. Terrible service, way understaffed. I will find a different place to stay and eat next time

Great view of the Times Sq, but food is subpar and drinks are overpriced and not mediocre.

Went here for a cocktail style company party. Service was good as the food was refilled quickly and the staff was attentive and kept the areas tidy. Two bars were set up. The larger one was fully functional and had a good selection of liquors. The smaller one only had limited stock for some drinks. I requested an old fashioned and needed to go to the larger bar to have it made. It was nice that the bartender had several whiskeys to choose from to make it. The space is odd when you approach it as it seems to be tucked into a corner of the hotel, but is beautiful once you are inside it. Décor is modern with glowing orbs hanging from above. Besides the seating facing the main dance area there are also small nooks that face the outside where you can go for some privacy. There are two outdoor balconies with terrific views of Times Square. Couches were set up in each of the balconies so you can really take in the atmosphere. Food was average at best.

We stayed at the Marriott for a long family weekend trip. We visited the Broadway lounge twice. It’s a large venue with great, comfortable seating. There are a number of TVs with various sporting events on them.
The wait staff was extremely friendly. One night we just did desserts. My boys loved the build your own sundaes. My wife and I split the coconut pecan cream pie. It was out of this world. I ended up ordering it another night as well.
On another visit, we got dinner. My boys split a pizza which was good. I had the wedge salad which was just OK, nothing special, could have used more bacon. My wife had the lamb skewers, again, nothing special.
Drink cocktails were good. Would recommend this place.

Big, great space, a bit outdated and needs an overhaul but the drinks are strong and relatively well-​priced. Great exposure & views, and the acoustics are okay. A good place to grab a drink if you need to somehow be in the Marriott Times Square.

Was looking for place that was opened late and found Broadway lounge that closes at 11pm on Saturday. We just had desserts and appetizers. Place was comfortable and not that loud, wait staff were busy, but still accounting.

I have been going to the 8^th floor of the Marriott Marquis in New York for many years. It is a convenient meeting spot for friends and family and the various seating areas and lounges are there to fit any need.
I went last Wednesday with my mother and some friends to have a mini reunion and used my card to hold the tab. Our waitress was not particularly nice, but not outwardly bad.
We did let her know we were going to a show later on, but I was well aware as a front of house manager at a busy restaurant, sometimes things get busy. We decided to let her know a half hour before we had to leave that we needed a check. She was nowhere to be found. No other servers checked on us and time was ticking by.
Finally 5 minutes after we were supposed to leave, a woman came by and we told her we needed to leave. It was then that we saw our server emerge and she came to drop off the check. I advised her I was paying with a different card than the one I was holding the table with because someone else at the table was paying for the meal and drinks. The card was ran and we were on our way.
As I used my card to hold the tab, there was a $ 50 pending fee which lasted until the next day. After that however, the charge turned into $ 64.98. Which was not only not the amount on our table, but the friend who ran their card confirmed that their card was properly charged.
So either we were charged twice or my card was ran for someone else’s table.
I waited a few days to see if it would go away and it had not so I called up and spoke to management and let them know I thought that she had run our card on a different table.
I explained the situation to the manager who told me the accounting department would get back to me. Two days later I haven’t heard anything, so I called back and left a message. This continued back and forth for the last week and a half. No one had contacted me and when I have called, either left a message or am told they are not sure what I’m talking about and can’t find a charge.
Every time I have to explain to them I think she ran the card on a different table and know one understands or has notes from the previous card. They all want our check number, but our check number was essentially useless, still I gave it every time.
Either way, the charge needed to come off of my card. I then went another three days without hearing anything and sent a message to the Broadway Lounge on Facebook.
I want to extend a huge thanks to the social media team who responded to me almost immediately and set the wheels in motion. They were no way at fault. Just a few hours later, I was contacted by the accounting department who said he spoke to my bank and there is no such charge. How does he know which bank I use if I don’t have a charge?
I asked him which bank he called and he would not tell me.
He then said I needed to call my bank and have some information faxed over.
I told him that was fine, but it was easy for him to use the last 4 digits of my card to check the credit cards ran that day and they would see which table it was ran for, the amount, time, and server.
He kept asking me to call this person and send this fax and etcetera. Finally, I lost it on him. Yes, I was rude and I cursed over the phone. After a week and a half, I had enough. He was in NO way offering to help me and was insinuating there was no such charge.
I even sent him and the Facebook social media team a screenshot of the charge and yet, nothing he could do. I have opted to leave a bad review on Unilocal and I am disputing the charge with my credit card as fraud.
This was an entirely avoidable incident, but no one there seems to have a clue what they’re doing nor do they care. It’s a shame, I have always loved the 8^th floor, but I no longer feel comfortable giving them more money nor would I want to.

Very nice atmosphere. Good food, and drinks. Our server was amazing, wish I remembered her name but just a doll. Only disappointment was dessert. Chocolate cake is just like the Overload cake you get from Dominos. Yuck. Other than that great place for drinks and food.

Tried to navigate circular paradox of «lounge is closed, go to bar,» and «bar is closed, go to lounge,» signs with little success. Determined that the lounge opened at noon, but the gruff bartenders dismissed me when I tried to order after 12 at the lounge bar. They didn’t know when servers would be out to help us. Left without ordering, but enjoyed the view for a bit.

I’ve been here so many times. In the past, I was able to come here and not have to order anything. But now, they’re pretty strict about ordering something or you have to sit at the lounge near the elevator (that lounge it’s pretty nice too). So I brought a friend here who was visiting from Japan. We each ordered soda since we were really there for the view and a quiet place to talk (it wasa Tuesday night). OMG! I had a sticker shock moment when I saw the bill. $ 4 for a small glass of iced-​fill ginger ale. $ 4! Four freaking dollars!!! Seriously, it was a small glass and the ginger ale was from the bar (the one that they use to mix drinks). For 3 more dollars, I could have order Blue Moon in a much bigger glass. I was so disappointed. Soda is not listed in the menu, so I expected it to be $ 2 maximum. NOT $ 4! For that price, I should provided a can of soda because the glass they provided barely filled a half a can of soda. I still like this place and would come back because of the view. Definitely sticking with beer whenever I come.
The table next to me ordered chocalate milk for their son. I wonder how much that costed! Someone order chocolate milk and let me know!

When all is said and done here it is a noisy, crowded place with dramatically overpriced food and drinks. It could benefit from a full reanalysis of its purpose in the hotel. I would certainly gravitate to a quieter space. Service seems to be based on how you are dressed.

Service was outstanding for each visit we had. Very friendly, helpful, accommodating. Once our waitress informed us when a table with a view opened up and we really appreciated that gesture! The view is amazing!
The small plates were yummy. I was happy to see edamame and hummus on the menu. The homemade chips are served with this wonderful basil Parmesan dip, I could have ate it with a spoon, if I was alone and no one was looking, of course.

The wait can be pretty tedious, but overall I think that the beautiful view and delicious food totally make up for the lack of always timely service. I’ve been a few times and I love the open environment of lounge.

This is one of my least favorite places in Manhattan, but since visitors and conference goers tend to stay in the Marriott Marquis, I end up at the Broadway Lounge a couple times a year. On the upside, it has a nice view of Times Square (although I prefer the view from the R Lounge a block away).
On the downside, it has all the intimacy and ambiance of a family restaurant. The chairs and tables are those sort of chrome things you’d expect to find in a Denny’s. The place is cavernous and brightly lit. Service is iffy and drinks are mediocre.
If you’re staying at the Marriott with your family and want to grab a drink or bite with a good view of Times Square, this place is, at least, convenient. Otherwise, I’d strongly suggest getting out and about to explore the many other dining and drinking options nearby. (New Yorkers will say midtown is a wasteland, but there still are nice options to be found.)

initially tried to go to The View with the parents who were visiting from out of town. While there wasn’t much in the way of a wait, there was a $ 8 per person cover charge… so we decided to skip it.
One of the hostesses told us about the hotel bar downstairs (on the 8^th floor) that actually looks out over Times Square. It definitely hit the touristy vibe we were looking for to entertain out of town guests.
Drinks are definitely expensive ($ 16 for cocktails, etc) and the service was pretty sub par. It does have cheese plates from Murray’s cheese shop though which did really hit the spot.
Great bar? Nope — I’d prob give it 3.5 stars if I could for the location and given that it satisfied what we were looking for that night, but overall I’d say better places to hit up!

The Meatballs with Garlic Bread is absolutely amazing ! The service is good and prices are reasonable. I would definitely be comfortable recommending this stop if you are in the area and need a good bite !